Overview
SendMyBag has a rating of 4.6 stars from 996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
The service was good, the bags got delivered as promised. However, I received an invoice with a hefty fee for exceeding the size allowance which was an absolute lie. The company refused to send me a proof or evidence of that being the case. After I posted a negative review, I got contacted again, and the issue was solved immediately.
I use SendMyBag whenever I need to ship my belongings internationally.
SendMyBag's customer service, communication and support are great. I find their shipping most reliable and great value for money.
Very satisfied. Excellent customer service, providing step by step courteous guidance making this first experience very positive. It was complicated as my boxes were at a friend's house in the US but had to be shipped on the spot. One box was opened but carefully repacked. Nothing missing or broken. Highly recommended.
SendMyBag Team is really amazing, from the very start up to end they assist me very well. Again, Thank you SendMyBag Team and i highLy recommend this service.
Mostly it went smoothly. There was some issues with customs but the SendMyBag team helped me promptly. Would recommend it.
I used SendMyBag to send my stuffs across Europe because I am moving for work. The instructions to prepare the luggage for transport were clear and I think it's quite affordable. The luggage arrived faster than I expected. It's nice that I could also add specific delivery instructions.
This is my second time using the services of SendMyBag and I would definitely recommend it to anyone!
Helpful and polite online customer service.
Bags arrived at their destination earlier than expected.
First time used...picked up from where they said they would and delivered within 48 hours.door to door service..
Good service as always and quite fast. Never disappointed by Send My Bag!
Fast and good service, excellent experience! All the items were in good condition.
Well impressed. Case collected from hotel reception on a Friday and delivered 09.30 the following Monday. Have been telling everyone about this brilliant service - and very reasonably priced too.
I had the worst experience with Send My Bag in September 2024. I am moving from the US to France. One of my bag disappeared, my contents were transferred to 2 beat-up cardboard boxes without any explanation, my hangers were broken, and some clothing were missing, even my comforter was damaged. I don't know where is my shipping bag still, it is a mystery, I don't know if it was damaged or stolen. The customer service manager was the worst to deal with, she tried to reverse the fault on me, using reversal psychology, she was just terrible. She gave me $160 who couldn't even cover the high amount I lost which was 10x higher, I was super upset and still am, I even provided pictures, it is a shame. I will never recommend this company to anyone for sure.
I sent 3 boxes to Sweden and the collection and delivery could not have been smoother and trouble free
Absolutely Spot On, exceeded my expectations. Took a while to get my head around what can and cannot go in the bag but all worked well. Changed my delivery date for return, all worked smoothly
Fantastic service on the phone and online. Cost effective and so efficient
Everything worked well. My bags arrived in time and I'm perfect condition
We used sendmybag to bring 5 boxes from California to Spain. Very helpful staff, who answered our myriad questions and helped ensure we made it through the customs process.
Although the courier in our opinion did not ring our doorbell and claimed no one was home, the Send my Bag team kindly rearranged collection for another day and without charge. This time it went well and the parcel arrived intact at the destination.
Throughout the transaction the send my bag team were faultless.
Would recommend.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members