SendMyBagReviews 1,024

My shipment arrived over 5 weeks late, with a box broken and moldy clothes.
The communication is non-existent and the customer service is extremely poor.
After completing to them, they were unprofessional and disrespectful.
I would never recommend to contract Send My Bag.

Danger: Think Twice!
A super-stressful process. I paid for 3-day express international shipping. Final delivery of my personal belongings took eight weeks and more than six weeks before SMB took any meaningful action to address the issue with their carrier beyond sending me status updates and apologies.

SMB blamed COVID lockdown, customs, excess Brexit shipping, and the holiday rush for the delays. Yet my bags were supposed to be here the first week of December -- well before COVID lockdown, Christmas and Brexit. I ended up needing to work directly with DHL representatives several times as, per DHL, SMB never requested and submitted standard customs landing information for Germany (proof of length of stay: an employment contract, lease, etc.). As experts, SMB should know the customary documentation required for all shipping services they offer. As a result, my delivery was further delayed. I was even charged an additional 220 euros by DHL for "customs storage" while the correct paperwork was sorted.

When asked for a meaningful gesture to compensate for the errors and delays, SMB offered more apologies, told me it was my responsibility to know what information customs might require, and attempted to mitigate responsibility by sending me links to their FAQ's and Terms & Conditions. In the end, they offered a partial reimbursement of customs storage fees + $50 (that was originally a credit for future orders — a bit insulting).

A true test of a good brand is how they show up when things go wrong. I would not recommend this service based on my experience. I would pay more and have peace of mind that my personal belongings are being looked after with care by experts.

1. They have you pay before disclosing all of the required paperwork and limitations on what you can ship, which is extensive and confusing. For example, they ask you to estimate the value of the shipment, but then it turns out you also need to create a detailed inventory of all of the items you're shipping, and estimate their value on a per-item basis so that the total value exactly equals the number you estimated before payment, which you can't update at all.
2. If you are shipping to another country, it's probably not going to be door-to-door. You have to drive to customs in your country to clear the order.
3. They have 8 different documents you need to stick in your luggage, on top of your luggage, and hand to your driver, and the instructions are confusing for how to attach them.

Paid 145 EUR for a suitcase to be picked up on the 18th of December 2020.
Now it's 12th of January still haven't received anything.
Terrible service - no communication at all.
Avoid!

I used Sendmybag to transfer a 15 kg of used personal clothes in a suitcase from the Uk to Vietnam in January 2020. When the luggage arrived at customs I got emails from DHL Express that I have to provide the additional documents which are not said before hand. I was put in a passive position which costed me time and energy and frustration in emailing back and forth to ask for more information in order to get my luggage pass through the customs. And after 2 weeks I finally received my suitcase which was damaged ( it was ripped and being covered by DHL adhesive tape). Furthermore I had to pay a good amount of additional fees. If I didn't pay I could've never had my luggage back. Of course without any insurance to be received, which was what Sendmybag replied to my inquiries. Finally, there is NO way to write a review on the website when I logged in, I realized those reviews on the site are all fake!

I have used "Send My Bag" on two occasions - the first time two years ago wasn't bag, but the last time was absolutely dreadful. Firstly the website is confusing and unhelpful. Secondly the labels were paid to be couriered to the place I was at, as no one was home they dropped them 12 km away and I then had to go twice to try to collect as the place is not open on Mondays. They collected and delivered the bag fine, but the costs are an issue. I was first quoted Euro 150 on the weight, then it ended up being over Euro 200, no explanation, then another Euro 83 as the size of the suitcase was out by a few cm - the weight was less than I had anticipated. What has followed is a round of "debt collection" emails that are bullying and intimidating, there is no customer service and I have just paid to get rid of the hassle and the horrible people. Note that this is a scam business, you end up paying more and it's easier and cheaper to check the luggage in.

Do yourself a favour and check in the bag instead of using this company. If there are issues ask for a manager straight away and ignore the customer services that say that they cannot reach a manager as it is not true. Sendmybag.com subcontracts with a local forwarder (in my case DHL France) and when there are issues they encourage you to deal with them directly (notwithstanding local language limitations). It took 8 calls to the hotel, sendmybag, and DHL to get the bags delivered, and until I spoke to a manager at sendmybag, customer service could not care less about delivering the bags, were blaming me, and had no idea of what their subcontractors on the ground do. Much better to send via DHL directly.

Absolutely fuming!
Sent a box with SMB and it was collected and delivered on time.
So far so good...
Some time later I received an email stating they wanted £33 extra as the box was bigger than what I had stated.
This is a lite as when I took the measurements I added a few centimeters to be sure it was within the correct pricing.
They did not provide any proof as they claim they do measure everything and I've got more boxes in the same size as I bought a 5-pack and everyone of them are the same.
Why send a box and some time later demanding more money?