Richard M.

I have used this service several times now and I honestly cannot say enough good about it. I've been shipping my own belongings from the US to the UK (moving) and while everything has made it there, which you expect - their customer service is there they shine. I don't leave many reviews for places - good or bad - only if it's pretty exceptional and this place could have 6 stars if it were possible.

Booked a flight with this place and the price was good. Then I was exposed to Covid and had to cancel it which was inordinately difficult. That took longer than when I was supposed to take the flight (like more than a month for them to queue me up to reply to an email after I'd called them and waited on hold for hours and never gotten an answer).
Then I finally get someone dealing with the ticket and they say that they have to book it for the exact same route, etc even though the circumstance are now different. (I was just traveling initially but am now moving permanently) Fine, I assume that's some kind of industry mumbo jumbo that I don't understand.
But then they tell me they'll search for a flight and call me back in an hour. I call again the next day and they'll call me back in 2 hours. Each subsequent call is the same and it's been 2 weeks. I finally just booked a flight and ate the $850 bucks. Absolutely would never book this place again. Horrible.

This site has good people around all day every day who actually answer you unlike some crisis lines. No waiting on hold when you can go to their chat room. I joined a couple years ago and go back when I feel bad and people still know me.