SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
A fast and professional service! My bags arrived in the destination country in less than 72 hours, without any problems.
I simply can't fault this. The instructions were really clear and everything went compketely to plan. No hesitation in recommending this service based on my experience.
First rate service. Pick up in Liverpool and drop off in Spain. Easy tracking and very happy with the service. Beats lugging cases on and off a plane. Cheaper to
Collected on time and delivered when expected everything intact.
Would have no hesitation in using them again
The pick up was super easy and uncomplicated. I got both my suitcases very fast and without any problems.
It was easy to follow all the directions. I called with some questions. All my questions were answered clearly and courteously. Very satisfied with the whole process. Will do it again in a heartbeat.
I had an unbelievably bad experience with this company. The scheduled collection, through DHL Netherlands, never took place despite the fact that I was home the whole day waiting for the truck. Called at 15.00 and given the information that the truck was on its way. At 17.00 they said that the truck had been here at 12.50 (when I was home and no one rang the bell). When explaining that I was leaving the country tomorrow, having had tests, booked hotels, flights etcetera, Send My Bag said that they put in a request for DHL to collect in the evening. After waiting for the truck for two hours, I was notified that the request had been denied. In other words, me and my family are screwed. We need to rebook all of our travel plans, take new tests and spend another day from morning until night waiting for a new truck that might not appear. Awful service, awful communication. Think twice about placing any confidence in this company when it comes to your personal belongings.
The whole service was seamless, it was well priced and they even helped me with customs documents when I needed to request a refund(U. K.).
Smooth experience with door-to-door shipping, US to Hong Kong! Much less expensive than using one of the major carriers. Would highly recommend.
I felt sentmybag over charged for bag. I had measured bag and added a few centimetres to size to be sure I was not under sizing and still I was informed that I owed extra for size of my bag. I wasn't told until bag was gone and I had no way to take pictures of it. Friends also had this experience.
Delivery was prompt and efficient.
Incredibly efficient, from the moment of placing the call to actual collection.
I had to get my whole life sent over from Myanmar in South-East Asia after the pandemic hit and it couldn't have been easier. My boxes arrived so quickly and I was able to track them the whole way home. I couldn't have been more grateful for such a reliable service during a very tricky time.
Send My Bag made moving to a new country less stressful, and that was huge considering moving to a new continent is nothing but stressful. I was ahead to send my bags ahead of my flight so they were already at my new house waiting for me when I arrived. Highly recommend!
Easy to use, arrived on time, very happy with the experience and would use again
The destination was a small Greek island in the middle of the Aegean Sea and the bags arrived promptly with no problems. Will definitely use again.
Really Good experience, it was my first time in another country and everything got at time and really good conditions. Thank you very much!
Having never used this service before I did get a little confused with some of the instructions but because I needed to get this back to my daughter quickly I did not have time to use the official luggage labels, but it arrived safely and on time from Australia to UK. I would use this service again.
Have used twice. Very happy. Excellent customer service Staff Available anytime to answer questions and everything very well explained. Collection and delivery all on time and can track bag on its journey. Highly recommend
In these pandemic times your service was very helpful! Perfect timing and best service ever!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members