SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Starting with a very easy to use and understand website, all is clear how to get a quote, order pick up etc. Instant communication from the moment you place order, during the
Transportation and delivery. Items arrived very quickly and on time. Prices are really good and so much cheaper than either paying excess baggage at airport ro other delivery service. Frankly, a real discovery and have used several times and will continue to do so.
Good customer service, replied promptly to queries. Bag was picked up and delivered on time.
Arrived on time, very courteous driver, delivered with no problems, excellent service.
They did what they said they would, sent labels ahead of the collection days and delivered on time too
I used them last year (2020) in lockdown
Shipping two big bags from Latvia to the UK, the courier arrived exactly when he said he would and kept the delivery address informed when they would arrive.
I had a couple of queries about what could be in the bags, which were answered within a couple of hours of my query.
Very happy with the service and have already recommended it to another person who used it and was very happy with it too.
Super fast service... My bags were there before me
I used Send my Bag last year to ship 4 huge boxes of clothes/shoes/bags to Italy when I moved back home. The service is very easy to use and trustworthy.
I received everything on the exact day I was supposed to, in perfect conditions.
I will definitely use SendMyBags again.
My bags from Australia to new Zealand arrived in time or before with no hassle what so ever great way to send gear
I moved from London to Norway and it was so easy and swift. I thought it sounded too good to be true, but it was not. It all went as planned, scheduled, and described! I will definitely use this again if I move across countries.
Everything went smoothly, I was really impressed. Will use it again!
My experience with SendMyBags was pretty good. I got my bags super fast and the price was reasonable too. My ONLY complaint is that a couple of my suitcases were damaged upon arrival with pretty significant dents on them. Other than that, everything was great and I appreciated their student discount so much.
Flights were altered for us 4 times and Send My Bag were so accommodating in altering our collection date. Eventually we managed to get on flights and arrived at our destination two days before our boxes were delivered. Fantastic service and we are so grateful to get our belongings back home. Great job
Thank you for all the help you gave us.
I have used Send My Bag twice and not had a problem on either occasion. Communication is very good and tracking of package extremely useful.
Would thoroughly recommend.
Fast pickup and delivery service. The suitcase arrived undamaged
My experience with SendMyBag ran as smoothly as clockwork from placing my order to delivery. I asked them to collect at my address in Spain on a certain date at a certain time and they were there on the dot, they gave me a time and date for delivery and once again it was there on time. I was so impressed that I would use them again should the need arise.
The process is very simple you fill in the form, describe what you will send (size, weight, type of parcel) and chose a date for a person to come pick it up from you place.
The person came right on time and my boxes and suitcase arrived 5 days later.
Very satisfied
I sent three cardboard boxes from the UK to France. They were picked up on time and the instructions were quite clear. They arrived on time as well, albeit somewhat beat up, with some of the handle holes quite torn. All items inside were intact and accounted for
It was easy to book, pack my bags and send it. It was collected on time and received on time at the destination. Great experience overall. I would use it again.
Although it was difficult to meet the criteria for the shipment (box, measures, etc.) because they were very concrete/strict, the package arrived in perfect conditions and right on time.
Fast, cheap.
Great service.
I had a question and contacted smb by mail. Got a complete and full answer to my question within an hour!
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.