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SendMyBagReviews 1,026

4.6
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SendMyBag Reviews Summary

SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.

This company responds to reviews on average within 7 days
France
1 review
0 helpful votes
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Starting with a very easy to use and understand website, all is clear how to get a quote, order pick up etc. Instant communication from the moment you place order, during the
Transportation and delivery. Items arrived very quickly and on time. Prices are really good and so much cheaper than either paying excess baggage at airport ro other delivery service. Frankly, a real discovery and have used several times and will continue to do so.

Date of experience: September 30, 2021
Iceland
1 review
0 helpful votes
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Fast and efficient
September 25, 2021

Good customer service, replied promptly to queries. Bag was picked up and delivered on time.

Date of experience: September 25, 2021
GB
1 review
0 helpful votes
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My bag
September 25, 2021

Arrived on time, very courteous driver, delivered with no problems, excellent service.

Date of experience: September 25, 2021
GB
1 review
0 helpful votes
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Super happy with this experience
September 24, 2021

They did what they said they would, sent labels ahead of the collection days and delivered on time too
I used them last year (2020) in lockdown

Date of experience: September 24, 2021
GB
1 review
0 helpful votes
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Efficient and timely
September 22, 2021

Shipping two big bags from Latvia to the UK, the courier arrived exactly when he said he would and kept the delivery address informed when they would arrive.
I had a couple of queries about what could be in the bags, which were answered within a couple of hours of my query.
Very happy with the service and have already recommended it to another person who used it and was very happy with it too.

Date of experience: September 22, 2021
District of Columbia
1 review
0 helpful votes
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Fast service
September 1, 2021

Super fast service... My bags were there before me

Date of experience: September 1, 2021
Italy
1 review
0 helpful votes
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Smooth and effective
August 23, 2021

I used Send my Bag last year to ship 4 huge boxes of clothes/shoes/bags to Italy when I moved back home. The service is very easy to use and trustworthy.
I received everything on the exact day I was supposed to, in perfect conditions.
I will definitely use SendMyBags again.

Date of experience: August 23, 2021
New Zealand
1 review
0 helpful votes
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Great work
August 22, 2021

My bags from Australia to new Zealand arrived in time or before with no hassle what so ever great way to send gear

Date of experience: August 22, 2021
Norway
1 review
0 helpful votes
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Excellent service
August 22, 2021

I moved from London to Norway and it was so easy and swift. I thought it sounded too good to be true, but it was not. It all went as planned, scheduled, and described! I will definitely use this again if I move across countries.

Date of experience: August 22, 2021
Croatia
1 review
0 helpful votes
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Excellent service
August 20, 2021

Everything went smoothly, I was really impressed. Will use it again!

Date of experience: August 20, 2021
Nevada
1 review
0 helpful votes
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Fast service
August 19, 2021

My experience with SendMyBags was pretty good. I got my bags super fast and the price was reasonable too. My ONLY complaint is that a couple of my suitcases were damaged upon arrival with pretty significant dents on them. Other than that, everything was great and I appreciated their student discount so much.

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Moving back home to UK
August 19, 2021

Flights were altered for us 4 times and Send My Bag were so accommodating in altering our collection date. Eventually we managed to get on flights and arrived at our destination two days before our boxes were delivered. Fantastic service and we are so grateful to get our belongings back home. Great job
Thank you for all the help you gave us.

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Reliable, helpful and efficient!
August 19, 2021

I have used Send My Bag twice and not had a problem on either occasion. Communication is very good and tracking of package extremely useful.
Would thoroughly recommend.

Date of experience: August 19, 2021
Germany
1 review
0 helpful votes
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Very good service
August 19, 2021

Fast pickup and delivery service. The suitcase arrived undamaged

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Very professional
August 19, 2021

My experience with SendMyBag ran as smoothly as clockwork from placing my order to delivery. I asked them to collect at my address in Spain on a certain date at a certain time and they were there on the dot, they gave me a time and date for delivery and once again it was there on time. I was so impressed that I would use them again should the need arise.

Date of experience: August 19, 2021
France
1 review
0 helpful votes
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Very simple procedure
August 19, 2021

The process is very simple you fill in the form, describe what you will send (size, weight, type of parcel) and chose a date for a person to come pick it up from you place.
The person came right on time and my boxes and suitcase arrived 5 days later.

Very satisfied

Date of experience: August 19, 2021
France
1 review
0 helpful votes
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Nothing to complain about
August 19, 2021

I sent three cardboard boxes from the UK to France. They were picked up on time and the instructions were quite clear. They arrived on time as well, albeit somewhat beat up, with some of the handle holes quite torn. All items inside were intact and accounted for

Date of experience: August 19, 2021
Italy
1 review
0 helpful votes
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A good experience
August 19, 2021

It was easy to book, pack my bags and send it. It was collected on time and received on time at the destination. Great experience overall. I would use it again.

Date of experience: August 19, 2021
Spain
1 review
0 helpful votes
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Right on time
August 17, 2021

Although it was difficult to meet the criteria for the shipment (box, measures, etc.) because they were very concrete/strict, the package arrived in perfect conditions and right on time.

Date of experience: August 17, 2021
Belgium
1 review
0 helpful votes
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Simply great!
August 14, 2021

Fast, cheap.
Great service.
I had a question and contacted smb by mail. Got a complete and full answer to my question within an hour!

Date of experience: August 14, 2021