SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Highly recommend very Fast efficient service. I use to Send stuff to Australia and it arrives swiftly and in great condition. Has excellent tracking system
Fast, reliable and great customer support, I strongly recommend! I used Sendmybag two times, it's always been super smooth
Really, I am quite happy overall with everything. System requires me to put at least 50 characters, so I keep writing right now.
Great service with fast delivery. Very pleased! Suitcase and box arrived quickly and undamaged. Easy online process to set up.
The service offered is always very reliable.
I already use it many times to receive boxes from my family in Italy.
Reliable excellent value for money service with well informed customer service
My experience was seamless, on time with absolutely no issues that I needed to be concerned. One out of 3 bags did not arrive on time but SendMy Bad took care of it and the next day I received my 3rd bag. Thank you
I have used send my bag many times in the past and they always provide an excellent service.
I used this company to send two boxes from the USA to Czechia. They promise to take care of everything and smooth delivery. As instructed I have bought boxes on Amazon size 20x15x15 that made a volume of 4.5 cubic feet within their requirements. I also weighed each of the 2 boxes and none of them exceeded 33 lb (as required). As it turned out you need to spend 12 months abroad to send your package without custom fees but nobody told us. We got an email from DHL with numerous documents to fill (all in Czech) and in the end, they demanded an extra $300 for delivery. We called the company but they did not want to help. They claim that they ship internationally but had no idea what are the customs rules in Czechia. It would be cheaper for us if we took these boxes with us to the plane and pay an extra $3 per pound.
And today, after a week from delivery I got an email that we owe them an additional $34 for overweight. This is a dya light robbery. Do not trust this company. They don't have any shame!
They used DHL to subcontract my shipping.
DHL charged me with inappropriate fees,
Customer service has not been helpful.
It happened in march 2021, we are April 16th 2022 and I still haven't been refunded.
SendMyBag customer service is useless!
I am putting one star because there is no lower review. This is the worse I have ever experienced. Not only was I charged double the estimate rate for a golf bag that only included 14 clubs but I received an email with a charge saying that my package exceeded the required weight and measure by 15% but the charge was DOUBLE! Then I asked a customer service rep to send me the real weight and never got a response. This is a complete ripoff! Also the only tracking that I got was from DHL Express not from Sendmybag. They are just an app not a freight service. I feel that I was stuck up. Unbelievable! Will never use their service again!
I highly recommend this company anytime you may need to ship something oversees. It was easy from start to finish. Not to mention the package arrived much earlier than it was supposed to and it was just such a wonderful experience. Can't recommend this company enough!
SendMyBag were superb - from my first initial phone call, to booking on-line, to having my bag picked-up in Croatia and then delivered in Italy, earlier than expected.
The customer service was excellent and the pick-up and delivery people were efficient and respectful. I will use SendMyBag again and highly recommend. Thank you. Barbara
Bag No: 6 mans many more to go
Cannot fault this company's service
All bags have been delivered on time
Door to door service second to none
So easy to organise. Staff very friendly and helpful.
Record time and at a good price, you can't beat it.
Bags sent from France to Spain 2 suitcases - simply to make the order and well received
Good followup through sms message on cellular phone
Arrived when it was due, unfortunately no one was there to receive it! Redelivery arranged very promptly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members