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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Customer representative Lena was very professional with my needs and told me what to expect next. Then she let me know to call the contractor and make the appointment.
I have been paying them for over a year month after month for Platinum Coverage. When I needed them they were not there. My home air conditioner needed freon. They told the technician he had to wait 48 hours for approval and of approved could come back. How much sense does that make. I paid $225.00. They would not contact me back after 2 emails and a phone call to be reimbursed. They finally told me they do not cover freon. How could that be? If you have Select Home Warranty, cancel as quickly as you can. If you dont have them, dont get them. I surmise they take your money every month... they refuse to pay a claim... any claim... you cancel and they move on. They should be shut down... THIEVES
Do not waste your money on this home warranty company. They only take you money, they do not warranty anything! They are very good denying your claim.
After I submitted my claim a representative called me immediately. I was really impressed and delighted
FRUSTRATING EXPERIENCE! DON'T BUY INTO IT!
The process of getting an appliance repaired through Select Home Warranty, is extremely frustrating and time consuming, and then probably won't happen. Be prepared to speak to representatives with a script, working in a foreign call center. They will all tell you, "No Worries"! But you will be worried, because it will take you days to get an appointment for someone to "diagnose" your problem, wait for approval, and then days to get the technician to come back and fix the problem - that is if your claim is approved. No matter how urgent, you will NOT get anything FIXED in 24 - 48 hours, but you might well spend 24 - 48 hours on the phone talking to Select Home Warranty trying to make something happen. Be prepared for anything that is wrong with your appliance NOT to be covered... and even if you have 2 appliances with issues at the same time, you'll have to file two different claims and pay for two different technicians to diagnose them. It's a racket! Don't buy in to it unless you have lots of time, patience, money, and no emergencies!
Patrick was very accommodating and customer-friendly! He handled my call in a very efficient manner and sent me a link for a schedule. I'm was very happy with the service.
KJ
I would recommend Select Home Warranty because they offer good value and lots of options to choose from.
I bought this some time ago and today I had to make my first call about a broken dishwasher. The agent was very courteous, efficient, and assured me a repair person would contact me within 48 hours. I'm feeling confident right now!
I AM 69 YEARS OLD, LIVE ALONE WITH MY 3 DOGS AND A CAT AND HAVE COPD AND OTHER HEALTH ISSUES AND WAS DISTRAUGHT AND LITERALLY IN TEARS WHEN I CALLED SELECT HOME WARRANTY AND WAS HELPED BY A MS. LYNN WHO MADE THIS CLAIM SEEM, DON'T WORRY ABOUT THIS MR. WOODS, I AM HERE TO HELP YOU. SHE WAS VERY HELPFUL AS WELL AS COMPASSIONATE AND ASSURED ME I WOULD RECEIVE A RESPONSE SHORTLY! IT WASN'T 10 MINUTES AND I RECEIVED A E-MAIL LETTING ME KNOW THAT I WOULD BE CONTACTED WITHIN THE NEXT 48 HOURS. I TRULY BELIEVE I WILL BE TAKEN CARE OF WELL BEFORE THE GIVEN TIME. I WILL FOLLOW UP WITH ANOTHER REVIEW ONCE MY A. C. IS FIXED OR REPLACED. THANK YOU MS. LYNN!
I tried but wasn't able to see what address I put on the account. I was checking while I was on the phone with the caller. Btw he called immediately when I put my phone number online.
I renewed my claim a month ago and had not received an email with the policy information. The agent I spoke with tonight was very helpful and got what I needed quickly.
So far very kind and helpful on the phone, best pricing after getting five other quotes. Never had a doubt I'd be going with them.
The enrollment process with Select Home Warranty was super easy and customer-friendly. Let's hope that the service throughout the year equals in ranking.
I could not be happier with my service and I will continue to use them for the remainder of my home buying.
I was very pleased with customer service. I switched from american home shield where all you get is the runaround.
Happy so far. Switching from American Home Shield so we will se how the first year goes. I won't take kindly to having a rate increase after one year.
I had a few claims from last year that were not resolved as of yet because, life happens. The ladies I spoke with were very nice and helpful! They gave me all my claim numbers and told me that I will be contacted between 24-48 hours. I will call until I get results! Thank you!
The representative was polite and thorough with giving me my policy number and claim number and stated he was sorry I was having problems with my dishwasher. His name was Pat. Very professional. Thanks
So far they are better than American Home Shield (which was THE worst!). I have only had to use them once and had to put that on hold because of COVID so the jury is still out as to if they are a good company or not. The service reps are usually polite though the last one was a bit of a fast talker. He did give me a good deal on a renewal, so I can't complain about that. Overall, I'm happy so far, but with reservations.
I called and spoke with Ann. Since they cannot find a service technician to come look at my clothes dryer, they offered to have me find my own and re-imburse me. Ann was helpful answering the questions I had concerning a technician and the reimbursement process.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members