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SelectHomeWarranty

How would you rate SelectHomeWarranty?
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California
1 review
0 helpful votes
Follow Sean S.
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Do not use this company at all. They never pay for full coverage on the repair and it takes forever to get a job completed. Terrible customer service, terrible company.

Date of experience: May 17, 2022
Florida
1 review
1 helpful vote
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Quick response
March 1, 2020

I called Select Home Warranty about my AC/ Heat
And received a response within 20 minutes. Tech came out next day. So I was happy with response time. Now just waiting for results.
Thanks so much!

Date of experience: February 28, 2020
Illinois
1 review
0 helpful votes
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Excellent service
December 14, 2019

Courteous very professional service we will continue to use there services for our house repairs. Thank you for being on time and getting the job done in sufficient time.

Date of experience: December 12, 2019
South Carolina
1 review
0 helpful votes
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Did some research to see which warranty company would fit my needs. Had many questions and Chase was very helpful and made it easy to go with Select Home.

Date of experience: December 12, 2019
Texas
1 review
0 helpful votes
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Good
April 20, 2020

Happy so far. Switching from American Home Shield so we will se how the first year goes. I won't take kindly to having a rate increase after one year.

Date of experience: April 20, 2020
Colorado
1 review
0 helpful votes
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Service call
June 3, 2020

I was assigned someone to come look at our AC, after speaking with the person assigned they could not come for 3-4 weeks. SHW is supposed to be looking for someone else to service the AC so just hoping they follow through with someone that can come sooner.

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Sale call
June 3, 2020

Petter was veryhelpful. He tried to give me different coupon and asked me to lock in on a long term rate. But I only want to test and find my own experience with your company. Also asure me that definitely you will do repair or replace. The replacement will be a like kind to fit in any built in space in my home.
I am over 55. I think ther3e was some kind of discount he gave me as well. So now I will get 14 months for a toal of 449.99 and plus tax is 464.99 with 75.00 of copay.

Date of experience: June 2, 2020
California
2 reviews
0 helpful votes
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The first two claims were serviced ok but the third, concerning a non-functioning spa heater was a nightmare. First they could not find a contractor so I got an email from them say to find my own and call them back to get authorization. I quote: "... please call our authorization team at... before you perform any repairs." So I did. After being shuffled around I spoke to someone from their authorization team who said they didn't give authorizations to policy-holders over the phone and I should do it by submitting the estimate by email. So I went to the email address given me. There was no facility there to submit ANYTHING SCANNED. I called back up and then got the same scripted response. Besides this they use people in India for customer service so it's tough to understand their accent. Finally asked my technician to call them (apparently they do speak to techs to give authorizations). Hopefully this will resolve things. All this could have been avoided if their initial email was not so full of misinformation.

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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The customer service/dispatch agent was helpful and reassuring. I am awaiting connection with a technician, but I have received regular communication from the Select Home Warranty dispatch office.

Date of experience: June 5, 2020
California
1 review
1 helpful vote
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I spent over 800 dollars for a two year warranty.

In the last year I asked for my plumbing, refrigerator to be fixed and for my air con to be checked.

Only did i get the plumbing checked. And, I had to pay up front for both service call and repair. Plus wait online for 2.5 hours of time to get the approval. So the repair company had to return. Otherwise I would have been charged an hourly for having the repair man wait. He left after 45 minutes of being on hold.

I can go on and on. Suffice it to say, I still not have the air con or refrigerator issue taken care of after two weeks of dealing with this company. They even referred a supplier and had me call to schedule an appointment with a COMPANY THAT DOES NOT DO BUSINESS WITH SELECT HOME-----!

Date of experience: July 13, 2020
Virginia
2 reviews
0 helpful votes
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99% Positive
February 8, 2020

While have had a few hiccups with doing business, overall satisfied with service. However, having to put in 100 characters when I was able to make my review in less does not thrill me.

Date of experience: February 6, 2020
Florida
1 review
0 helpful votes
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I am pleased to be allowed to select my own service company, because sometime it takes Select Warranty a longer time to find some to come ASAP, so for my last couple of claims I have called my own service company. They do have a basic customer service desk that do not give you any real help, so I always ask for the claims department.

Date of experience: August 22, 2020
Oklahoma
1 review
0 helpful votes
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Awesome
December 14, 2019

So helpful and prompt, I haven't had to use it yet, but the people I have talked to this far are always very help and knowledgeable, I have and will continue to refer all my friends and family, very affordable and very great deductibles.

Date of experience: December 12, 2019
Arizona
1 review
0 helpful votes
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Great service
June 3, 2020

I've always been happy with this company. They actually fix any home problem. The last one I had an electrical problem. Someone was at my door only 5 hours after submitting the problem.

Date of experience: June 3, 2020
Kentucky
1 review
0 helpful votes
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Though the phone calls and repeated emails were a bit much pushing for me ot renew, service on claims are quick and I like that I dont have to seek out a repairman.

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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Excellent service
June 4, 2020

Great service and fast response! I love this company and there values. They are friendly and make me feel like my situation is the most important thing.

Date of experience: June 4, 2020
California
1 review
0 helpful votes
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I applied 2 days ago and received a phone call from Abraham, This representative shows me to be a professional in the way he conducted this business. He was very helpful, thank you.

Date of experience: June 3, 2020
Ohio
1 review
0 helpful votes
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Great Sales Rep
June 5, 2020

The sales reps contacted me immediately, and answered any questions I had - and even threw an extra discount in to help me seal the deal. This company was much cheaper than everyone else.

Date of experience: June 5, 2020
Arizona
1 review
0 helpful votes
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Selecthomewarranty.com
September 8, 2019

Satisfied that I was treated wonderfully in my service call inquiry. During the summer and winter I know my appliances are all taken care of very well.

Date of experience: September 6, 2019
California
1 review
0 helpful votes
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Switching Coverage
June 24, 2020

Agent was very helpful and thorough in the explanation of the services. Provided extra discounts and long term program to save even more $$$. Coverage is comprehensive.

Date of experience: June 24, 2020

Overview

SelectHomeWarranty has a rating of 2.1 stars from 967 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SelectHomeWarranty most frequently mention water heater, maintenance records and fine print. SelectHomeWarranty ranks 1st among Home Insurance sites.

service
208
value
207
shipping
38
returns
47
quality
191
This company does not typically respond to reviews
+65