SelectHomeWarranty

I was very impressed with Jake right from the start! He was very knowledgeable and friendly and had all the answers to my questions. I am usually very skeptical with sales calls but to my surprise he was not pushy and gave me several options to choose from. I already referred him to my family and they are calling him tomorrow to sign up 2 houses! Thanks Jake!

Truly awful!
First, they didn't issue my policy after it was paid through escrow. I had to track down the salesperson (who is no longer with SHW) in order to get my already-paid-for policy issued.

Second, because they didn't issue my policy on-time, when I had a fridge die 4 months after moving in, they told me I was within the 90 days window in which they only cover $150 instead of the $750 provided-for in the policy. Terrible T&C, and made worse by delay in policy issuance.

When I finally get tired of fighting the dates, I accept the $150 and am told to wait 30 days for the check to arrive in the mail.

Third, now 60 days after my last conversation, I call back to find out the status of my check and am told I need to fill in more paperwork 'to accept my $150' claim.

What a scammy, worthless company. Stay away

My microwave completely died the panel went blank. I called the warranty service and they told me I would be contacted by a service rep in the area. The following day I was contacted and made a repair appointment 2 days later. The repair person arrived ON TIME and diagnosed the problem and ordered a part. I was then called 2 days later to schedule the repair and again they were ON TIME and completed the repair. I am very happy so far with the warranty and the service performed. I would recommend this warranty to anyone concerning purchasing a home warranty

Bruce did not evade my questions and had all the information I requested in answering my questions. He found the best options for my husband and I, who are on a retirement fixed income. He was not pushy and followed through. I learned the warranty is completely transferrable, either to new owners if we sell property or we can take it with us to another home we buy. We got the 5 year (6th year free), which locks in our rates forever, and locks in the service call rate. The service call rate is also lowest available.

Never use SHW for any home warranty. They are the worst and all fine lines. Contract says repair or replace any appliance upto $500 and then it says if repair cost is above the value they will not pay above the depreciated value which can be < $200 or < $100 which is useless. If i have to buy an appliance which will cost $800+ then what is the point of having such warranty.

After a year of "coverage" from Select Warranty" with 3 issues reported to them, our final result is ZERO appliance repairs accomplished, over 20 hours wasted on phone calls, blood pressure from major frustrations spiked 20 points! This fraudulent company has no right to remain in business.
Tip: If you seriously feel the need to purchase a home warranty, the number one difference that separates decent companies from these fraudulent ones is that some, like Select, prorate their coverage on the age of the appliances that you THINK are covered for repair or replacement. Select depreciates 15% per year so a 6 year old appliance (typical age when an appliance might break) they give Zero return for. You pay more for companies that don't depreciate but otherwise, the policies are worthless.

I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.

My refrigerator went completely out 6 days ago. I have not been contacted. I called to ask what I'm supposed to do. I was told I have to wait for someone to contact me. I called again and asked to speak to a supervisor. I was told I'd need to give my address in order to speak to a manager. I insisted and was put on hold for a long time. I finally hung up and I'm still waiting to be contacted. Meanwhile, I still don't have a fridge and I lost about $200 of food. I will be switching companies as soon as possible.

I called Select Home Warranty to start a claim for a refrigerator problem. The associate walked me through the process of scheduling with a contractor that Select Home Warranty will find within 48 hours, I pay a $75 service call fee, and Select Home Warranty will pay for repairs or replacement. She gave me a claim number, which was also emailed to me. The email stated I could get 1 extra month for free if I did a review. So far, I am satisfied with the service.

I called to have our ice maker repaired, just purchased their Platinum Plan in May. Said it was not covered but for another $500, service fee and not including parts they would add it to the plan. No, please cancel the contract and refund our money. Sorry no supervisor available, will contact you in 48hrs (India call center). NO, after some discussion and letting them know, they were dealing with a Disabled Combat Vet and a retired govt employee, ok will contact you in 4hrs. Guess what no call, just an email informing us to call them. Called them (again in India call center), no supervisor available will contact you in 48hr. Contacted their claim complaints, general information, customer service and marketing partners departments all by email. NO CONTACT BACK. This was yesterday. Avoid this company!