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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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My request was immediately given a precise and complete response
Excellent. You responded quickly to my request to cancel subscription and communicated once the cancellation occurred.
Bonjour,
Je suis insatisfait je vous avais demander d'annuler mon abonnement et éviter le prélèvement sur mon compte bancaire pour des raisons financière, mais vous avez pas compris ou pas voulus comprendre, bref mes problèmes financier ne sont pas les votre! Veuillez ne pas répondre je n'aime pas l'hypocrisie
You've been fooling me for over 2 weeks now and I still haven't received all of my money from you
Ihr habt mir zuviel geld abgebucht bei Paypal und ihr schreibt mir wie ich mit eurem service zufieden bin.
Ich denke ich werde bei Trust.com einen bericht über euch Blindgänger verfassen
Had to try several times to create an account, with several agents. Not to use your email address when creating your account.
I had unintentionally and intentionally signed up for some adult websites. I notified Segway and their customer service dept cancelled my subscriptions without question within 24-hours of my email.
I made a payment of £12.95 for a service. Minutes later I was charged another payment of £104.86 which I had not knowingly authorised. I have reported this to PayPal, through whom I had made the legitimate payment and through whom the further, clandestine charge was made. This is theft. I hope that Segpay does not condone it and will refund the amount which was stolen.
They help me with my problem but I had to write them because I didn't know of the subscription was cancelled.
I received a receipt that why I wrote them.
Festgestellte Rückzahlungsverpflichtungen musssten erst eigens eingefordert werden, dabei ist immernoch mit einer Flut überflüssiger e-mails zu kämpfen. Und die zweite Bewertung, oder schon die dritte?
Zunächst wurde etwas grundlos, jedenfalls unerklärt abgebucht. Dann verwendete ich den Begriff "Stornierung" von ihnen, um sicher nur ein Jahr zahlen zu müssen (die Ware war nicht befriedigend).
Die folgende Kommunikation bekam ich teils nur auf Englisch, was ich nur ungefähr verstehe.
Dann kamen Fragen, die längst geklärt waren, ich musste dann auch noch mehrmals intervenieren, um mein Geld zurück zu bekommen. Das hat letztendlich nach langem, wirren Gezeter geklappt.
The last time I looked at my profile in February, it said "90 days recurring, due 7/10/2026". Then, you cancelled my membership. I rejoined and now it says "90 days recurring, due 6/3/2024" I wonder.
Oh my goodness this was a mission and a half just to try to get a refund. It kept going back and forth and they wouldn't actually read what I wanted to achieve, they would keep repeating themselves and it was exhausting! Eventually they read the email and it was all sorted but it seemed way harder and involved 5x the amount of emailing than it should've. Overall, yes I did get the desired outcome but the process could've been streamlined
I receive reports of payments made to my email, and I have never paid these amounts. It creates stress for me.
Very good customer service and excellent service with my
A+ No hassle refund within less than a day. Nice customer experience.
Fast customer service
But the website has some issues like when i try to cancel my subscription it doesn't send any email to me and there are many fake people
Thanks
Terrible. I did not receive the refund despite the charge being erroneous.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members