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SegpayReviews 3,927

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

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Italy
1 review
0 helpful votes
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Molto soddisfatto
March 27, 2024

Risolto rapidamente nella stessa giornata il rimborso richiesto per erroneo acquisto.

Date of experience: March 17, 2024
Germany
1 review
0 helpful votes
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False charges
March 27, 2024

You charged me not only with the correct amounts of USD 1.-- and USD 14.99,but also with some higher amounts. I didn't order anything else. In addition a company calles WEsTBIl.com carges me some mor amonts?

Date of experience: March 17, 2024
India
1 review
0 helpful votes
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My purchase is not reflected in SLR website. Kindly check the same and restore my purchase.
Purchase ID: *******
Transaction ID: *******
Billing Terms: This is a recurring membership. Today's charge is ₹2,123.11 (INR) for 30 days, then ₹2,123.11 (INR) every 30 days beginning 13-04-2024 until cancelled.

Date of experience: March 16, 2024
GB
1 review
0 helpful votes
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Refund request
March 26, 2024

Needed a refund as I had inadvertently signed up to an annual renewal and the originating company behind the Segpay transaction was not fully and transparently discoverable. Fortunately the cancellation and refund were handled without hassle.

Date of experience: March 16, 2024
Michigan
1 review
0 helpful votes
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I recently purchased a credit bundle from Ashley Madison…my password didn't work I've tried to reset it and AM has been impossible to even get in touch with…very unhappy.

Date of experience: March 15, 2024
Australia
1 review
0 helpful votes
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Very fast response to my request to cancel a recurring membership, the customer service representative kept me updated and delivered a complete solution in a far shorter timeframe than I was expecting, so Segpay... you have exceeded my expectations with excellent service.

Date of experience: March 15, 2024
GB
1 review
0 helpful votes
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They didn't help. Ignored mu last two emails and still have my money

Date of experience: March 14, 2024
South Carolina
1 review
0 helpful votes
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Not good because I can't never access to my account and don't remember if I still have access to it

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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It was ok
March 24, 2024

I didn't make one sale and the people never responded to my messages and one person asked for pics a certain way and once I sent them they didn't reply or pay

Date of experience: March 14, 2024
New York
1 review
0 helpful votes
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Thank you for the help
March 23, 2024

The site was not providing me options I needed but a customer service representative was able to help me in a timely fashion.

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Emailed asking about my membership and still no response

Date of experience: March 13, 2024
France
1 review
0 helpful votes
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Site serieux
March 21, 2024

Suite à un probleme j'ai contacté par courriel le site le probleme a été résolu rapidement

Date of experience: March 11, 2024
Washington
1 review
0 helpful votes
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Fast and easy
March 21, 2024

From my experiences with other issues if this type, my issue was solved extremely fast.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Excellent
March 10, 2024

On top. It was a very good experience and I will be back

Date of experience: March 10, 2024
Spain
1 review
0 helpful votes
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Mala
March 20, 2024

No me gusta, es mas, es una sensacion de engaño, el hecho de comprar un servicio, por provarlo y hasta que yo no lo cancele se me vaya cobrando. El dia dia de muchos de nosotros es estresante y da pie a no a acordarte, hasta que no ves un nuevo recibo del banco. En mi caso por un dia de servicio por provar acabe pagando 3 recibos.
Muy mal de verdad.

Date of experience: March 10, 2024
South Africa
1 review
0 helpful votes
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Good service
March 9, 2024

Fast and satisfied service. I asked for a refund of a debit order and it was approved and paid back in minutes.

Date of experience: March 9, 2024
GB
1 review
0 helpful votes
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Canceled Subscription
March 9, 2024

I emailed to cancel a subscription I had, they responded within a couple of hours to let me know that my subscription had been cancelled.

Very efficient and good communication.

Date of experience: March 9, 2024
Belgium
1 review
0 helpful votes
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Expérience
March 18, 2024

Bonjour.
J'attend toujours mon remboursement. Cela fait plus de 10 jours qu'il arait dû être effectué. Merci.

Date of experience: March 8, 2024
GB
1 review
0 helpful votes
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TOTALLY DISSATISFIED
March 17, 2024

Will submit a revised review when full refund of payments made via Segpay to Trannybook is confirmed as received.

Date of experience: March 7, 2024
New Jersey
1 review
0 helpful votes
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Luego de pagar no me deja entrar
March 17, 2024

Hola no me deja entrar a mi perfil después de plagar mi perfil no me dejan entrar ni siquiera devuelven el dinero

Date of experience: March 7, 2024