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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I wanted to stop my subs and quick response to solve the issue.
The response to my email came very quickly. Customer service immediately understood my problem and was very generous in accommodating me. I felt like I was in good hands and my problem was solved quickly :)
Nous avons échangés plusieurs courriers à ce sujet et j'ai été très étonnée d'apprendre que lorsque une personne veut passer par vous, vous vous contentez d'un mail et d'un nom ce qui est la porte ouverte à toutes les fraudes.
Mais vous avez réagi aussitôt suite à ma réclamation et je vous en remercie.
Ce qui me déplaît c'est que la personne a réglé sur un site (j'ai voulu savoir ce que c'était mais n'ai pas ouvert ce site évidemment) que je ne fréquente pas et qui est malsain.
Cordialement
Plugged in email and CC number and had a response in less than two minutes
Instead of assuming responsibility for the order, it was directed to PayPal, even after the cancelation was requested.
$#*!ty service can't block subscription or have refund even without using the account and asking more times to cancel
Please return my account someone stole my account and wanted money back I want my account back I don't want money back
Purchase ID: *******
Transaction ID: *******
This is your AgeSmart Access Code:
GEHME
#CS*******
It has been nearly two weeks since Segpay agreed to refund my subscription.
I am still waiting.
All i wanted to do was cancel my subscription got way to may emails just want to cancel thats all
I didn't realize my subscription auto renewed and asked for a refund after I canceled and they gave it to me right away without question!
Helped women kids dads have a bike to ride to work with light
I provided screen shots of everything asked for, and they kept saying they couldn't find my information. I finally took the time to try to log in myself and canceled.
Incapable de comprendre mon problème, de vrai gens incompétent
Customer service is very efficient.
They resolve my problem immediately and smoothly.
Horrible very horrible I did not get my money back from y'all that y'all had no business taken off my card without my knowledge of it
Still have had no real response, only an auto message to say yas would reply and then another automated message asking me to review the interaction I never had. Useless
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members