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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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CS agent ignored my request and acts like my money wasn't important. Dismissed my request which was for a transaction I hadn't approved and I wanted my money back and the transaction cancelled.
Security, integrity and stability, these are exactly those words popping up in my mind whenever I heard about them.
They really helped me to set up payment system for my business and everything was free of any hassle.
I understood what steps I had to undertake, but they explained me everything more transparently, and the process of setting up payment framework was seamless to me.
I can recommend these guys to all those business owners who have similar troubles to mine.
Instead of auto deduction of amount to renew the membership, segpay just making some lame excuses.
So if you write to Segpay with a question they come back at you with
A pre-written response saying that they are committed to customer satisfaction.
Excuse me?
I blocked my debit card from this website, I CANCELLED my subscription and STILL was charged 19,99€. I sent even four (4) screenshots and still the staff didn't want to cancel my subscription.
Cancel my subscription immediately this sucks.the customer service is no existence and trying to cancel is a pain
I never got my money I was owed they took out wrongly amount of percentage all they was suppose to take was a small percentage not all the money I should of been up to $30 so I want my earnings I'm owed I worked hard for
I explained all my difficulties I had faced.but they didn't give proper solution for me
They are always ready whenever you are in need. They send all the verify info needed the moment you sign up. It is the 2nd email they send you.
The funds are taken off my bank account and it's been more than 2-3 working days and not yet returned which makes it clear that the merchant has taken the payment successfully. But your team says the payment is declined. I have evidence that the payment was successful which is not being considered. Not going to use your services anymore in the future
Super easy and smooth! Really appreciated how quickly everything was handled and the time they took to ensure that I was happy
Efficient and very friendly very fast. My Problem was solved
I asked a question and got an answer. There was no questions back and a plead to stay with the company or offer other services. Straight to the point and not wasting my time.
Come segnalatovi avete rubato una foto a una signora che non sa assolutamente di essere su questo sito, dichiarando che abita in Sardegna mentre la Signora abita a Nizza.
Ma di questo ne risponderete alla polizia postale, sto facendo denuncia per furto di identità e danni di immagine...
The site is full of bad people and so I prefer to cancel my subscription to avoid loosing time and money.
Too slow too slow too slow too slow too slow too slow too slow too slow too slow too slow too slow
This was purchased by an unauthorized person and I never got my money back I really felt that I should have got my $7.99 back not a lot of money but still it's my money
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members