On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
$#*!ing stupid company snd system. Takes my food money in end of the month. Who the $#*! this stupid $#*! who made this system to pay back money in 5-7 bussniss days. This one who made this he should be $#*!ed up.
My real review it will be in public for many people because you make me suffer by your mistakes not mine $#*!es, how dare touch other people money in account and ask them waiting 5-7 days to refound them? How dare? 🤬🤬🤬🤬 i will not trust put my information in your system and all people need to know that. So i will made you losing over 100 clients and i left u in peace. As you make me suffer for end of the month
I called them out on the possible fraud and scam alert. They handled the situation quickly all matters are resolved. Both parties can be free and at peace.
Du hast alles gut und zeitnah gelöst. Ich muss nur anmerken, dass ich solche Probleme nur bei Ihnen hatte. Alles andere company läuft reibungslos.
I am having trouble getting payments to go through, even though the bank shows no problem with the account and they show no items rejected. There are 3 people I would like to contact but they only use your site so how do I get a message to them?
Bon service mon abonnement a été résilié très vite
Cancelling my account was straightforward and easy. Such a great experience.
Genial En Todos Los Sentidos,No Eh Tenido Fallos Por Parte De Segpay
Very quick and friendly, thank Your for great support
I am thankful that you replied soon and kindly and assured me I was unsubscribed this second try around but I haven't received the refound I asked for. It's little for you but it means a lot for me. I was discounted 16 usd and I have only tried to use your services for 2 weeks 1 year ago and nothing happened. Please take this into account.
Perfect attention to the customer request resolution and problem listening
After trying to cancel my subscription to a website they continually kept asking for the same information even after i had provided. Then sent this feedback email without confirming that it had even been completed
No tengo respuesta de mi reembolso ya son 3 días sin respuesta
Despite providing necessary information to facilitate matter, complaint remains unresolved. Don't understand assigning different case ID with every correspondence. Exercise in futility
Firstly. On the site it states that u pay n its in US Dollars which is misleading and confusing. So wen u hit purchase tokens. Then it comes up.withpay bitcoin. Secret benefits app. I've used it before and never had an issue. When I click on sites for help. It tells me tomessage Segway about payment. N seaway reply was. Your not on pay list n can't find me..
I was charged a lot of money on PayPal twice for nothing. Not sure if the charge was for a nembership or what. I don't want to go back to that website; I don't trust it.
By only good customer service. I was. Reloading credits for my. Isripper account When I noticed that I had subscribed. To a account that I did not want, which is supermodels.com. I contact it. Segpay And explain my situation and they resolved it in a timely manner. 👍
I was reloading credits for my isripper Account. And was unaware that I was Subscribing to an account that I did not want. I contacted. Sagpay And they Resolve the situation.
I see a charge on my card from a company I do t know, I ask who the company was, and was asked to provide information which I don't have because I don't know who it was charged from…
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members