On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My membership got canceled while I didn't ask for it (I suspect that it was because my card needed to be changed/updated), and when I reached the support to fix this (the membership to the rest of the network was tied to the continuation of the main membership), they simply replied they couldn't do anything for this. Very useful support... I lost 120€ (the price to get access again to the rest of the network) because of their incompetence.
Quick answer, action & confirmation as desired. Thanks.
I had a bad experience. When I discovered that the members I was messaging were fake, I was not refunded money for the messages I purchased.
Ich habe auf meine Fragen keine Antworten erhalten, kann daher mit dem Service überhaupt nicht zufrieden sein. Bin ich auch nicht.
Dieser Service wird durch mich garantiert nie wieder in Anspruch genommen, da er unseriös ist. Dass ist für mich keine akzeptable Geschäftsgrundlage
It was stated in the manhunt.net sign up that the payment will show on the credit card statement as something generic but certainly not manhun.net. Well, that is not true, it not only appears but it has the manhunt logo. On top of that I HAVE NEVER BEEN ABLE TO SEE THE MOVIES. I HAVE COMPLAINED BEFORE BUT NOTHING EVER HAPPENS.
Service was good, Service was good, Service was good
Je parle et lis que le français je parle et ne lis que le français
50 caractères?
Received an unauthorized PayPal charge. No refund and no description or details of what it was.
Sent a simple request. They did not read. They failed the request. Simple really.
Suddenly found out site was a scam after paying fee for coins which was taken twice. Didn't use
I had a problem with one cancelled account and got fast and good service.
Your service was quick en helpful. Well done.
One question, if i want to reactive i get a discount op 38%.
Normaly you charge monthly an amount of $ 29,95.
If a reactivate my account with a discount of 38% then is should be $ 18,57 and not $ 24,95
That i find strange. Can you explain this to me?
My problem has not been resolved, and I cannot contact the website administrator. I spent money but did not receive service or a refund
When I tried to cancel a subscription the website directed me to Segpay, because that is who it was billed through. However, the website provided inadequate information to look up my transaction with Segpay, and I never got a receipt from the website provider.
Segpay customer service helped me find the transaction information and cancelled the monthly subscription payments. It just took a few emails.
Both the company I made a purchase with and Segpay said the other one was supposed to give a refund. If you are going to provide payment services to businesses make sure you have policy in place for refunds so customers don't have to go back and forth with 2 different companies to get their money back. Terrible experience overall.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members