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SegpayReviews 3,931

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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I emailed Segpay to cancel my account as I had not used it. They emailed me back the same day with a cancellation confirmation. Quick and easy! No hassle trying to convince me to stay in or sell me anything else. Thank you for simplifying my life!

Date of experience: May 12, 2024
Finland
1 review
0 helpful votes
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98124022
May 21, 2024

I am very dissatisfied, I never received my money back, the processing is very slow

Date of experience: May 11, 2024
Canada
1 review
0 helpful votes
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Very quick and diligent
May 21, 2024

Very quick and diligent Very quick and diligent Very quick and diligent

Date of experience: May 11, 2024
Colorado
1 review
0 helpful votes
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Good Experience
May 20, 2024

I had multiple people help me and all of them were fast, professional and I actually enjoyed working with them through what at first was a very frustrating situation.

Date of experience: May 10, 2024
Virginia
1 review
0 helpful votes
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Cancelation
May 19, 2024

Fast, easy, cancelation process. Wish the on site functions worked, though, or had a PayPal search function to find my account like my service rep did.

Date of experience: May 9, 2024
Michigan
1 review
0 helpful votes
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Not sure if resolved
May 19, 2024

I asked to cancel my account/payment and have not received verification that it was.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Very attentive
May 18, 2024

Was great and everything worked out well or even better than i expected

Date of experience: May 8, 2024
Pennsylvania
1 review
0 helpful votes
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Recurring Changing Issues
May 18, 2024

I kept getting reoccurring charges on memberships that I had long canceled. I got no satisfaction from the sites. It seems as though you have addressed the issue as long as I don't see any further charges coming through My bank account, I'm satisfied that you have taking care of the situation. Thank you.
Harry

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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What results?
May 18, 2024
Updated review

I have no idea yet what was "accomplished"!
Enlighten me!

Date of experience: May 8, 2024

Poor job
May 11, 2024
Previous review

Account closed
No reimbursement of $ paid just day before
Or no notification of what was performed
What WAS DONE?!

Date of experience: May 1, 2024
Tennessee
1 review
0 helpful votes
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Would not reccomend
May 17, 2024

After going back and forth and providing all information requested I still did not get a refund of the services I never used and wasn't aware of even what this was.

Date of experience: May 7, 2024
Bangladesh
1 review
0 helpful votes
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I want my account back
May 16, 2024

I understand very little about this I have to tell you how possible how to get refund I have little idea and I earn honest and my account is valid

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
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Cancellation
May 16, 2024

Due to an error on my side, I got in touch with Sage and manage to cancel my subscription and the fees

Date of experience: May 6, 2024
Italy
1 review
0 helpful votes
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Nothing good
May 16, 2024

I entered Feet finder for the second time in one year, but this time I immediately erased my subscription. Anyway my money has gone and I cannot receive it back. I regretted my subscription because last year I only received men who wanted something else than feet photos. This time I tried again but I left it immediately. I would like to have my 14 Euros back, since I dind't use the platform one time.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Not great
May 15, 2024

I did not want this service and kept being charged.

Date of experience: May 5, 2024
Bangladesh
1 review
0 helpful votes
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Hello bro I have completed the account with my money and I have paid you here by honor but I can't use the account it says dollar not taken but I have paid dollars I can't use the account Please help me 🙏

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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A charge hit my credit card and it didn't say on the statement what it was for and my CC flagged it as possible fraud. I called them as I thought it was. After they canceled my card I realized what it was for and called them back to stop the chargeback. After messaging segpay and explaining what happened they told me there was nothing they could do about unblacklisting me.

Date of experience: May 5, 2024
Colorado
1 review
0 helpful votes
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You ignore me!
May 15, 2024

I have whitened several times to get restored on the site and get no answer!

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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Unsatisfied
May 15, 2024

Nit that good as they did not help me what so ever

Date of experience: May 5, 2024
Germany
1 review
0 helpful votes
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No reaction
May 13, 2024

I have received only notifications about the issue being reported and that someone picks this up.
Nothing about the actual issue of a payment for which I can't identify the reason.
I will now go back to Paypal and ask for a refund

Date of experience: May 3, 2024
Maine
1 review
0 helpful votes
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Really good
May 13, 2024

They responded fast and made it easy I'm really happy with it

Date of experience: May 3, 2024