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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I didn't get a response until I filed a dispute and then when I disputed it the responded saying they couldn't help because of the dispute
I got an email saying I was renewing on a certain day. I canceled the day before but was still charged. Will never use again.
I called and human answered. I was impressive. I can email I got reply. That's pretty much unheard of now. Kudos kudos.
So I need to verify my existence to something that doesn't matter and I am not allowed to use my own account, so how do that work for you
A web-site subscription accidently made with a wrong click has been canceled on my request. The incident has been resolved immediately and to my satisfaction - good job.
Da ich geheckt wurde und mein Geld weg ist hoffe ich bekomme es wieder zurück
Hi I see that you have charged another month's payment, even though I asked you to delete me before the last day of my trial membership, which is not what you promised when you responded to my termination.
Wusste nicht das das die Zahlung von eronino ist. Bin sehr zufrieden und bedanke mich bei allen für die schnelle Antwort
Mfg Hannes steinbauer
I already paid the amount to buy tk but it's not reflected in my account
When I ask the told me that payment not received but I have a screenshot of payment, which is successful
I wanted to cancel my subscription, happened within minutes and not complicated or asked a bunch of questions.
1 settimana e ancora non riesco a comprare token nonostante ho fatto il richiamo
I've been charged with a monthly 40 euros service for a service i never subscribed without any mail nor warning: I'M FURIOUS! If I'm not refund and receive apologises: I WON'T USE I STRIPPER NOR SEGPAY ANYMORE...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members