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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I've made a subscripion inadvertidely to an website.
I've been paying for it but i don't ever used it.
I want to cancel it but I don't know what its the website.
Asked Segpay to cancel it and I think they done It (nex month I Will find out
Very bad experience. Payment done automatically on dt 17-5-2025, i sent a email to segpay abt it but i dont get money back up to yet
Sent an email to investigate payments with Segpay. Nothing to worry about and the customer service confirmed that everything was clean on their side
Good service but would have appreciated a reminder before the recharging for another years subscription.
Was quick to reply to my question and explained the situation in simple terms.
This was an experience that was rather pleasant.
No cumplen Operación rechazada
Y mi banco ya me hecho la cargo. Tres días después no aparece el recibo
The answer came quick and was as asked for and was responded much quicker than previous experiences with other companies.
Found it expensive to message lots of different people, you have got to have a big bank balance, i enjoyed it, speaking to all different people, but was forever buying credits
Darren Y, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Took a while to get them to understand why I needed a refund and had to present a lot of information but got there eventually
Patrick M, Your vote of confidence means a great deal to us. Thank you so much!
I have reached out to get my subscription canceled several times. I keep getting emails about everything other than my subscription being canceled. Even got a email about raving the service, which is horrible considering my problem hasn't been solved.
The agent I spoke with didn't actually address what I was asking and just repeated the standard response, so there is no resolution, and when I mean no resolution, I don't mean that they said "no we can't do what you're asking," I mean that they literally didn't answer the question posed to them. Not a good interaction at all.
Great service, very responsive, they helped me resolve my issue quickly. I am very satisfied and would recommend them. Thanks to Reiven for his help.
Marc D, We appreciate the 5-star review. Always remember we are here whenever you need us.
Got a phantom charge processed on my PayPal by one of this payment manager's clients. Reported a week ago, no action. Asked how I liked their customer service. Whaddya think?: /
My experience wasn't good at all. I'm still waiting on an email to find out why my ID verification is taking so long.
Thank you for your support. Unfortunately I was blocked from XConfession immediately so I can not access the site anymore eventhough I have for the full month. Please advise.
For a german member it's difficult, as you don't have a german support. I'll need a lot of time. And help from friends
I'm currently in dispute with Segway over their granny space site because it's fraudulent. You're not talking to real people you're talking to an AI and waiting on a resolution.
It says Im getting my refund in 5 to 7 business days so yea, I am waiting for that. If I dont get it in those 7 to 10 days, I will have to contact to you guys again. Thanks for replying to my problems.
John H, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I requested reimbursement due to unintended charges and unwanted account cancelation. The counselor kindly accepted my request.
Go S, We appreciate the 5-star review. Always remember we are here whenever you need us.
I contacted you a lot to solve my problem and it was not solved
I contacted you a lot to solve my problem and it was not solved
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gerd J, We appreciate the 5-star review. Always remember we are here whenever you need us.