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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Everything is just simple. Billing & cancellation!
Excellent assistance to all my questions. I was very pleased with the clear concise informative instructions.
Collin S.,
We were happy to assist you. Thank you for the valuable feedback!
Raphael
Segpay Customer Service Manager
I was having trouble signing up for an annual membership. I sent a request to Segpay and they told me
They would cancel my 3 month (more expensive) subscription and then I could sign up for the lower
Annual rate. Worked seamlessly.
Hello Alan S.,
We are appreciate your kind words. Thank you for your review!
Raphael
Segpay Customer Service Manager
Support was very quick on helping me out with my problem.
Hello David F.,
Thank you for taking the time to leave such a kind review. We appreciate your feedback!
Raphael
Segpay Customer Service Manager
Sigo esperando no tengo nada que calificar asi que seguire esperando mi devolucion
Terrible horrible like talking to a bunch of computer $#*!s
I Sent An Email To Segway & They Handled My Situation Very Fast & Efficiently. They Actually Researched My Particular Issue & Responded Quickly & Professionally. I'm Very Pleased With This Service & Would Recommend & Will Use Them Again If Possible. Thank You.
Dean,
We appreciate the vote of confidence!
Thank you so much!
Raphael
Segpay Customer Service Manager
I am still getting charges on my debit card for dyked.com. I've asked to be cancel my subscription multible times and a 2.64$ from "Fluffycat 2.00" keeps showing up in my bank report.
Always they replied to my questions. And tried to solve it. They helped as possible and this worked in my transaction refund
Hi Saket,
We are delighted that you had such a helpful experience with our staff. Let us know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
Great customer service as I got the resolution within couple of minutes.
Shiva,
Great! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
When notified of an unauthorized charge via Paypal, I quickly notified this company. Later, to find out the charge originated in Mexico, a country I have never visited or done business with. This company still refused to issue the credit. It was clear that they are out to get every penny they can by any means necessary. Where unauthorized to them, means shut up and pay it. I have never done business of any kind with this company and now never will.
I had a problem with a wrong purchase and they solved it quickly and communicated at once
Hi Ocram,
It is awesome to hear that everything was taken care of by our customer service agent. If you need any additional assistance we are available 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
Mir wurde zu viel Geld abgebucht. Ich habe Emailkontakt aufgenommen und das Problem wurde umgehend gelöst, indem ich den Betrag erstattet bekommen habe.
Thomas,
Wir freuen uns, dass unser Agent Sie bei Ihrem Anliegen unterstützen konnte. Ihre 4-Sterne-Bewertung wird sehr geschätzt.
Danke,
Raffael
Segpay-Kundendienstleiter
My gift cards keep getting rejected. They have plenty of funds available. They are approved for online purchases. Why is this happening?
Jordan, Kyle and Alec were great and not sure about the rest, it is just my opinion. Canceling my account was easy and simple.
M H,
Our team is available to assist you 24 hours a day 7 days a week to assist with your memberships.
Thank you,
Raphael
Segpay Customer Service Manager
Fully professional. I was pleased with how quickly the response to my request was handled.
George B.,
We are happy to hear you were satisfied with our response time. Thank you for your feedback!
Raphael
Segpay Customer Service Manager
Muy rápida atención, muy amables! Me resolvieron todo a tiempo
Hola Angélica G.,
Gracias por la amable reseña.
Raphael
Segpay Customer Service Manager
Your response was very helpful and very fair. But the robot test spoils it.
Richard W.,
We appreciate your kind review. Thank you!
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lewis,
Our team works diligently to create and maintain a system that is as user-friendly as possible. Thank you for the acknowledgment.
Raphael
Segpay Customer Service Manager