From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Subject: Purchase ID: *******
Hello,
I did not order this membership.
No idea why there was suddenly a debit of 39.97 (USD).
I did not authorize this debit
In my opinion, this is attempted fraud.
By the way, I informed the PayPal management about it.
I don't think it's okay the way it went. After all, you want
Satisfied,
Long-term customers. Or?
How was that?
We appreciate that you entrust us with your payment processing and
Promise to earn that trust with every transaction:
At Segpay, you want to offer the best customer service in the
Business,
So please issue a 39.97 (USD) refund via PAYPAL. Thanks.
Kind regards
Klaus Conrades
Requested assistance and restarting my subscription. But was just told there's many ways to sign up. With no resolution.
I was double charged and signed up for subs that I did not want.
The time of answer was way too long... and the result: nothing concrete...
No answer to my question for several days
Was the sample taken?
They charged me 14.99 and ion know why if I didn't pay at all ion even know the app
Very satisfying. I got feedback within the prescribed time limit.
,...
Edvinas,
We are always here to assist you with your needs 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
Nothing was done! I still continue to not be able to access site. I've checked my login and nothing. This is the second time same issue different account I've had They sure took my money.
Kathleen,
Please check your email for the update on your membership. The Webmaster has provided you a refund and apologized for the inconvenience. Let us know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
I have texted and chatted with her several times. I would like to confirm that the membership to "Baund Up Boys" has been cancelled. Here is the excerpt from the debit: CCBill.com *Kenneth B USA *******279 EUR 33.20 1.75% FOREIGN SUM. 0.58 turnover from 04/08/2022 MC main card -33.78 EUR value date 11. ・
Apr 12
Max,
Thank you for reaching out to segpay.com. Please take a look at your billing descriptor and contact the processor that is on that transaction. Based on the information provided it would be ccbill.com.
Raphael
Segpay Customer Service Manager
Muy buena ayuda para cancelar mi suscripción y gracias por estar las 24 horas en el chat
Omar,
Es un placer, todos nuestros medios de comunicación están disponibles las 24 horas del día, los 7 días de la semana.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
I was very pleased with the service, thank you a lot
John,
Wow, a 5-star review! Thank you!
Raphael
Segpay Customer Service Manager
K R,
We aim to please. Thank you for taking the time to leave us a review.
Raphael
Segpay Customer Service Manager
Thank you very much, super fast communication and answered question perfectly. I wish more companies were this good.
Dave,
Wow, thank you so much! This is the best review that we have received thus far. Our team appreciates you acknowledging their hard work.
Thanks Again,
Raphael
Segpay Customer Service Manager
My credit card expiration date was recently extended. When Segpay tried to charge me, there was an issue with the processing of the monthly subscription. Instead of notifying me to try to correct the issue, they just cancelled my account. I had a special rate with the website of half the monthly subscription rate. When I asked that they just process my credit card again, they said that I would just need to resubscribe at the full monthly price. I only subscribed to the site because of the special price. This is poor customer service. Had they notified me of the issue immediately, I would have verified my card information and would have updated my information.
I have very happy with the service. It's nice to see that there is an easy way to ensure the sites are handled by professionals. Thanks all.
Hello Stefan O.,
We are glad to hear you had a positive experience with our service and team members. Thank you for the positive review!
Raphael
Segpay Customer Service Manager
I subscribed, did t like the service Then request a refund. I never got my refund because they couldn't find my name. So I wasted money.
Had put in for a cancellation a few days before my renewal, Website couldn't find my subscription & neither could Segpay. By the time they finally found it I had been charged. When this was pointed out, Segpay credited my account. I was subscribed to Amour Angels & will be back in the fall winter again
Hello Mark K.,
We thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
I decided to cancel an adult site subscription, and the response was immediate and exactly as requested.
Highly recommended
Mike x.,
We are pleased to hear our response time was to your liking. Thank you for the review!
Raphael
Segpay Customer Service Manager
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Hi Stany,
We are pleased that you had an exceptional experience. Thank you for the review and the 5-star rating.
Raphael
Segpay Customer Service Manager