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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Di muchas vueltas en los portales ya que no hay claridad para resolver la cuestión arriba mencionada
Charge fully and expect to be exposed full payment method by email NEVER done that in any company never in past membership websites or this, had to expose my payments via email even your own payment method company doesn't request full details like that for recognition. To solve payment difficulties. Yet charged me the full amount and technically I have no benefits of the upgrade but pay for it for the second time the first few months had been with no issues at all. Either refund me NOW or fix reactive the service you charge me for
Bof je suis pas mal certain que ça va être un bon moment pour moi
Mathieu,
Merci pour le vote de confiance.
Raphaël
Responsable service client Segpay
Took money out of my bank that I didn't authorised
Hello,
Thank you for contacting SegPay, a third-party payment provider for many sites on the Internet.
A refund in the amount of $34.87 was processed on 5/16/2022. The funds should be available in your account within 5 to 7 business days. If you need any additional assistance, do not hesitate to reach out to us.
Thank you,
Raphael
Segpay Customer Service Manager
Following my request for a refund of the money spent on an application that I did not like segplay returned my money in 2 days
Ana,
The detailed review is greatly appreciated.
Thank you,
Raphael
Segpay Customer Service Manager
Les escribí porque realicé una compra de token que no se me acreditaron los token en mi cuenta
Jordan,
Gracias por brindarnos otra oportunidad de ayudarlo con su inquietud. Lamentablemente, no puedo ubicar una cuenta según la información proporcionada para esta revisión. Responda con el ID de compra, la dirección de correo electrónico o el nombre que utilizó durante el registro.
Saludos,
Rafael
Gerente de Servicio al Cliente Segpay
I was actually shocked at this encounter with how rude and unwilling to help the agent i chatted with was. I have never had any issues with Segpay before and they have always been very professional. She was totally unwilling to help and was blatantly rude and totally avoided acknowledging my request and situation, which was not resolved by any means.
They were very good at communicating with me and keeping my cc statements discreet.
Hi Todd,
Glad you found us helpful, thanks for the positive review!
Raphael
Segpay Customer Service Manager
Excellent and prompt customer service. They took care of my issue within 48 hours.
Hi Joseph,
Thanks for the positive review, we love to hear that our customers are satisfied with our service!
Raphael
Segpay Customer Service Manager
It was good that the feedback on the request was fast.
I appreciate that the work was done in the desired direction for the request.
Shacky O.,
We are happy to hear you are satisfied with our customer service. Thank you for the review!
Raphael
Segpay Customer Service Manager
I've had a number of issues making payments, mostly all my fault, and you all have been very easy to work with in resolving those issues.
Tiget J.,
Thank you for the detailed review. Your kind words are greatly appreciated. We were happy to help.
Raphael
Segpay Customer Service Manager
Company uses deceptive practices to charge extra expenses that you did not authorize!
Interesting good quality after two months I decided to unsubscribe.
Eugen S.,
We appreciate your feedback. Thank you for taking the time to review our service!
Raphael
Segpay Customer Service Manager
Prompte Bearbeitung der Kundenwünsche durch ihre fähigen Mitarbeiter
I contacted segpay with an issue and immediately received a response with not only a solution but the representative went above and beyond to solve my issue. Great great great customer service
Wow Drew,
Thank you so much for the detailed review. Our team appreciates the 5-stars!
Raphael
Segpay Customer Service Manager
Merchant does not satisfy or fulfills banks requirement (i. E. 3D secure payment gateway) therefore payment made by Visa credit card is declining by ICICI bank.
Easy to use. Positive experience with the customer service when I had an issue later down the line
Hello David M.,
We are happy to hear your experience was positive. Thank you for the review!
Raphael
Segpay Customer Service Manager
I emailed about a question and within that same email they took care of my issue super quick. No back & forth. Which I appreciate.
Hi Frances,
We appreciate your kind words. Thank you so much for the review.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Edgar,
Definitivamente entendemos su preocupación. Indíqueme los detalles de su membresía (identificación de compra, dirección de correo electrónico, los primeros 6 y los últimos 4 de la tarjeta de crédito utilizada). Con la información solicitada podré ayudarte con tu problema. Hágamelo saber.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay