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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Not sure what you did for me other than tell me the web site that took my money hopefully it will get resolved and i get my money back
I recently had occasion to report a transaction that I thought had been duplicated. One payment had been charged to my VISA by Bitmaster for €29.90 and the second a couple of days later to Segpay for the same amount.
I could not get anyone to understand what I was saying so I eventually raised a case with my credit card company, Barclaycard.
I am not sure if my complaint got lost in translation.
The website plainly says the videos will be on line as soon as payment is made. I paid, no service. I waited, no service. I called, bad language skills and heavy accent. He seem more confuse than any thing. Meanwhile I am still trying to get the video. The one I wanted was time sensitive. I finally gave up and canceled. I hung up and as I was closing the browser the video came on. Then a few seconds later it went off. Too late.
Great experience, I recommend everyone to cooperate
I got a refund from a charge that should have never happened. Thank you.
Hello David W.,
We are happy to hear your experience with customer service has been positive. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
Want to cancel autopay for something that I do not even know what it is. Never was refunded the money ($15).
All purchases repeatedly declined, no valid reason given.
Très satisfait du choix des appartements,, très bonnes qualités de visions
Die Speicher sind ein fake
Die Süeicherkapazität stimmt nicht mit den Angaben überein!
'Ich werde das zurückschicken
Bitte geben Sie mir ihre Adresse an
The service I received was satisfactory even though the outcome was not what I was hoping for.
Matthew F.,
We are happy to see you were satisfied with our customer service. Thank you for the review!
Raphael
Segpay Customer Service Manager
Hello Ian M.,
Thank you for the kind review. We appreciate the feedback!
Raphael
Segpay Customer Service Manager
They don't have a problem taking money off of my card but I can't use the vip service
It felt ok. They were quite fast in answering and giving me an effective resolution
P A,
Your kind words are greatly appreciated! Thank you so much!
Raphael
Segpay Customer Service Manager
I didn't even get started because I couldn't find out my username and password. When I realized where it was I had already cancelled it. I take full blame but I didn't know the ads how it worked.
100% acceptable service. Well done highly recommended
Hi Samuel,
We are so appreciative of your kind words. Thank you so much!
Raphael
Segpay Customer Service Manager
I had a good experience initially. I was assured my cancellation would be possible and go thru. I received confirmation of this on the 17, one day after I contacted them. However, the money was still pulled out of my account. I had to contact PayPal.
Cancelled my unwanted membership by email. Cancellation quick & problem free
John,
Great! Thank you so much for the 5-star review!
Raphael
Segpay Customer Service Manager
Hi
I mailed two times about the same problem that I haven't received the refund amount of 14.5 usd.
Please refund the amount it's been more than 10 days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Marko S.,
We are happy to hear your experience was positive. Thank you for the review!
Raphael
Segpay Customer Service Manager