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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Sometimes complicated with numbers and usernames revealed, these should be written down immediately or chaos results?
My request for a refund was handled professionally, quickly, and very kind. If I have to use them again in the future, I will.
Fully recommend them as well
These guys straight up take your money without authorization and refuse to respond to the dispute claim. DO NOT TRUST THEM. These guys took $65 CAD off of me.
Last month there was a complete MISUNDERSTANDING on my behalf in which I took full responsibility for is per message to SB. That resulted in my back refunding my last pay of $169.00 on April 15th. I reached out to SB to resolve the matter and was sent a message that I was reinstated. When trying to make a payment to SEGPAY there was a BLOCK to receive payment.
Sincerely Mr. Davenport b
Really they cared very good. Problem solved!
Really nice people.
All the branches across the world should function like this.
Then no one need to worry about anything.
Hello Ken N.,
We are happy we could assist you. Thank you for your feedback!
Raphael
Segpay Customer Service Manager
I have hade a nice time i enjoyed my self very much /i have been with this project for years but uncontinuously
We recently saw a lake of performance from some participants (no performance at all)
frankly i still prefer old ones
I wish if you pay some attention to some camera locations which they are not located in a proper direction
Thank for all your efforts wish you all the best
I will be back after my exams
Car les payement que je vous est dit annuler et de me desabonner pour pas que les payement repassent dans mon compte est toujour pas fait je recoi encore des payement, alors pas satisfait du service
They are really fast replying and understanding. It is really super.
Hello Shinedulam T.,
We are happy to have been able to help. Your review is greatly appreciated!
Raphael
Segpay Customer Service Manager
I'm very impressed you are service is good rating 5 point 5
Hello Akansha G.,
We appreciate your kind words. Thank you for your feedback!
Raphael
Segpay Customer Service Manager
Ridiculous. With all the different fees and hidden expenses if not canceled specific date and time. I pick up different cards to try on different accounts. Nope nothing. So frustrated with different make it rich hidden fee crap
I had difficulty canceling and getting refunds for a mistaken website subscription until I realized segpay could help, and immediately things were fixed.
Hi Dennis,
Glad we could be of help! We enjoy making our customers happy.
Raphael
Segpay Customer Service Manager
They were easy to work with. I could find the transactions quickly. Everything was resolved so quickly just by chat. Very easy to work with unlike other payment companies who make you jump through hoops.
Hello Mendonca P.,
We are happy to hear you had such a great experience. Thank you for your feedback!
Raphael
Segpay Customer Service Manager
Even tho they try to resolve the issue I wasn't what I was expecting, do not have access to my account and didn't get the money back
System wasted 2 week from my subscription and i did not take them back and i want them
I had a very good relation / communication with Segpay Customer Service. Quick response and they did solve the problem in a good way for me.
Hello Sorin I.,
Thank you for your positive feedback. We greatly appreciate it!
Raphael
Segpay Customer Service Manager
I got charged 35 bucks a day early, and I cancelled within the 2 day period. I also haven't a heard back from a rep about it.
Hello R J.,
We are happy your experience was positive. Thank you for your review!
Raphael
Segpay Customer Service Manager
The first I was aware that there was any perceived problem with my account, was being informed that the account was cancelled. I should have been contacted by email the first time an issue arose, and the matter could have been resolved there and then. Instead there was a constant stream of messages back and forth. You were not even able to tell me what the actual problem was, and I was shunted between a numbder of people before your error was identified. This then resulted in my account being cancelled for a period of time unnecessarily.
Sizi seviyorum. Çok iyisiniz. Anında dönüş alabiliyorum. Şimdiye kadar hiç bir sıkıntı yaşamadım. Selamlar
Ali Y.,
Thank you for your kind words. We appreciate the feedback!
Raphael
Segpay Customer Service Manager
I ordered something by mistake because i didn't see that a box was checked automatically. These guys responded IMMEDIATELY and took care of my situation No Questions Asked- unusual this day and age
Gordon S.,
We are happy your experience was positive. Thank you for the review!
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Guardian O.,
We appreciate your kind words. Thank you for the feedback!
Raphael
Segpay Customer Service Manager