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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Nunca me devolvieron el dinero de la aplicación que nunca utilice por qué no me dejaron ingresar con excusas tontas. Me hicieron pagar algo que nunca utilice. Estafadores
Terrible streaming speeds. Some videos would just stop and not play. Pretty much unwatchable as skipping ahead on any scene would result in a 10-15 second pause. A guest pass like this doesn't exactly encourage anyone to buy a subscription.
Hi Michael,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative, this is not for the site based on your membership. Please let us know how we did with your concern.
Thank you,
Raphael
Segpay Customer Service Manager
This company sucks. They make you email them repeatedly suggest you are lying etc. What does a rating even matter. It's not like we have a choice to use someone else.
Gregory,
Please allow me to assist you with some of the details that I have found. I see that there are several purchases and declines, also there are also several refunds that were processed. There is some confusion as to whether you have used our service or if this is fraud. Let me know as soon as possible.
I look forward to hearing from you.
Thank you,
Raphael
Segpay Customer Service Manager
Great, and very easy to sign in and easy to cancel
Hi Kenneth,
Glad it was easy! Thanks for the great review!
Raphael
Segpay Customer Service Manager
My request was answered within a few minutes. That kind of service is very rare. Thanks!
Hi Michael,
We appreciate the kind review!
Raphael
Segpay Customer Service Manager
At first it was difficult to get someone to understand my challenge. I reached a person who was able to understand what happened and why it became necessary to get a refund. I appreciate that you have employee persons who speak and understand English.It is important that persons working in customer service UNDERSTAND the nuances that are a part of the language.
Hi Charles S.,
We appreciate your understanding. We were happy to assist you. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
Votre site est à chier et truffé de bug parce que j'ai été facturé deux fois la même transaction donc j'exige remboursement
Bonjour,
Merci de nous avoir fourni une autre occasion de vous aider à résoudre votre problème. Malheureusement, je ne parviens pas à localiser un compte sur la base des informations fournies pour cet examen. Veuillez répondre avec l'identifiant d'achat, l'adresse e-mail ou le nom que vous avez utilisé lors de l'inscription.
Salutations,
Raphaël
Responsable service client Segpay
La rapidez, facilidad y explicación ha sido excelente. Es un placer encontrar servicios como el vuestro que funcionen así de genial.
Muchísimas gracias por vuestra atención.
Saludos cordiales
My issue was dealt with quickly and efficiently. Thank you.
Hi Stephen,
We're happy to hear you had a positive experience! We appreciate the good reviews.
Raphael
Segpay Customer Service Manager
Very prompt. Very responsive! Really rather impressive. No run around, just good results.
Hello John C.,
We appreciate your kind words. Thank you for the review!
Raphael
Segpay Customer Service Manager
Rebilled a subscription I thought was cancelled during at what has been a very difficult time for me, as it has been for many people. When I brought this to their attention and requested a refund, they responded with indifference.
Hi William,
Unfortunately, I was only able to find one transaction that was billed based on your information and it was a decline. If there was another email address that was used, please provide that key detail so that we can research your additional charges outside of this initial declined charge. I look forward to further assisting you with your membership.
Thank you,
Raphael
Segpay Customer Service Manager
Have no idea why you charged me $29.99. What is this all about?
Within 30 minutes I realized that the site I selected was wrong for me.
I contacted Segpay and was turned down even though I explained that I like younger models and many picture sets.
It seemed to fall fall on deaf ears.
There rules apparently have no room for change.
About 18 months ago I did run into a similar situation with Epoch, they politely listened to me and connected to a site of my choosing.
Thank you for all your help and answers all my questions
Philip R.
We appreciate your valuable feedback. Thank you again!
Raphael
Segpay Customer Service Manager
I would never knowingly use a website that billed through Segpay. I have a dispute that has not been resolved even though I sent them a copy of an email I got confirming my account was closed yet they billed me for three more months. I didn't find out until recently because I was in the hospital. But so far, they are only acknowledging and refunding me for one. I am definitely going to pursue legal action and file a fraud report with both the local authorities and my bank.
Great experience and they were very helpful and I would recommend them to my family and friends
Ward H.,
We are glad your experience has been so positive. Thank you for your review!
Raphael
Segpay Customer Service Manager
Great, quick and efficient customer service. Resolved my issue very fast. Completely satisfied.
Brittney S.,
Thank you for your kind words. We are happy your experience has been positive!
Raphael
Segpay Customer Service Manager
The support is kind but dp not really understand or solve my problem
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Jas,
Emití un reembolso por la aplicación no utilizada por un monto de $4.99. Avíseme si necesita ayuda adicional.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay