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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I have a good experience with ur Company but I wish when begin the big pay after finish the 1st year u write to the payee that next month u gone be pay x quantity so people desire continúe or cancel for me I want to cancel my subscription thanks
I sent an email to terminate my subscription but instead they sent me a reply stating that they would obtain my subscription! I would give 0 stars if possible.
Promptly cancelled the account I had subscribed to, no problems.
I never knew I was singing up for tonight'sgirlsfriend.com as well as naughty American I feel lied too. I can't trust the platform after that. I might have kept naughty American after the trial but now I dont trust them.
1.SCHRIFTVERKEHR NICHT IN DEUTSCH-2.PROBLEM KONNTE NICHT BEHOBEN WERDEN.HABE DIE APP AM 31.01.23 GEKAUFT.NACH 5TAGEN HAT DIE APP IMMER NOCH NICHT FUNKTIONIER.DARAUF HIN HABE ICH BEI PAYPAL MEIN GELD ZURÜCKGEFORDERT.WERDE NACH ERHALT DES GELDES DIE APP NOCHMAL MIT EINER ANDEREN E-MEIL ADRESSE KAUFEN
I asked go cancel a subscription I didn't even know existed and got asked ridiculous questions like banking info, account number, etc. I just want the monthly charges to stop!
I needed to cancel a subscription, I had experienced some difficulties with the automatic service, and Segpay solved the problem in a few minutes; much better than I expected
I asked info about a transaction, never had a answer…
I reached out to Segway to cancel a subscription of mine and they immediately were on it. They were so helpful and had no issues trying to get something canceled.
Last week it billed again and this text was in the mail:
Your membership renews at 65.85 USD every 90 days until cancelled
Segpay wrote in a Mail it is a non-recurring membership. So i don't even know why i had zu pay nearly 70 dollar.
The Agent was friendly but there is no solution.
Extremely responsive
Completed the request within 30 minutes
Followed up with emails to verify completion
Couldn't ask for more.
Though it took some time to resolve the issue, but eventually it got revolved.
Thanks
Ho acquistato un abbonamento per errore mio, ho anche cancellato account, ho provveduto a richiedere il rimborso siccome non uso questo tipo di app e ancora non fanno niente...
Had trouble cancelling with the site your response was quick and I appreciate the help.
Answering the questions slow. Very well.Satisfied for the support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members