Seating Mind

We ordered a used Herman Miller chair and paid $659 by PayPal

We got a tracking number 3 days later, but that never moved... we waited about 4 weeks thinking it was the Corona issue and contacted Seating mInd.
A girl called Sara responded and told us they were super busy and working 24 hours a day 7 days a week and they would ship within 5 days. Nothing happened. We filed a complaint with Paypal (item not received) and a day after that a shipment was moving. We received a chair that was fairly dirty and the headrest we ordered and paid for was not included. I contacted seating mind and was told by Jacob ( The owner) that he would ship the headrest only if we dropped the paypal dispute. I changed the dispute to "item not as described" We see that as blackmail so we did not drop the dispute. In the end Paypal ruled against us because seatingmind submitted a tracking number and the lazy people at PayPal dis not read what we put in the complaint. I could spend more time on this but lfe is too short

The website claims all
Products are brand new or restored to brand new condition. First I was closed out of communication because the entire store was shut down for the week for a holiday. I was then told there's a delay because they need to assemble the chair. Then when I received the item it was I one piece because it was used which is fine, but it was filthy, it had the warranty and identifying stickers removed. The arm pads were disgusting and looked like they had been chewed. When I sent photos and asked for a deep discount since it was no where near 'brand new condition' as advertised I was offered a 19% discount along with being told I could purchase replacement arm pads directly from the manufacturer. When I told them I thought this was ridiculous they told me 'well the chair was listed as refurbished' and the offered a 23% discount but also told me I could order the parts.

I accepted this knowing I wasn't going to do any better. So I contacted the actual manufacturer who put me in touch while an ACTUAL reseller who gave me the replacement parts for no charge.

In all SeatingMind is a bunch of phonies that flat out lied on their website when describing their products. Thanks for the opportunity to share this story

The only complaint was the delay in processing the order and shipping it. Then there is FedEx who delayed delivery for some unknown reason. The tracking showed the shipment reached a nearby distribution center at 6am. It should have gone out for local delivery that morning. It was not delivered on the estimated day even though it should have. It took entire additional business day for FedEx to move the item from limbo to being out for delivery the following business day. Instead of receiving it Saturday it arrived Tuesday. So not really happy with your preference of shipping provider (FedEx). If it wasn't paid for Saturday delivery it should not have been estimated.

Overall, I am very happy with the Humanscale Freedom chair. It has only a few scuffs and scratches (expected on used office chairs). The rollerblade style casters are very good. The price is very reasonable and it arrived in good and clean condition.

I am recommending Seating Mind to friends and colleagues who want a quality name brand office chairs for home. The junk chairs being sold for $200 break in a years time and even the chairs sold through Office Supply or discount box stores are terrible. Other office chair suppliers deal in bulk sales and you need an appointment. It was nice to find Seating Mind who will sell direct and ship to individuals.

Through a Google search I found the supposedly best Desk Chair Herman Miller Aron Chair, and needless to say that the price was out of my economical means; however, I also found the Seatingmind site where prices were reduced up to a 70% on refurbished chairs,,,and made my order.

A week later after a google search, I found multiple negative reviews on Seatingmind customer service about product quality, late orders, poor customer service and other negative reviews. Because of These comments I become concern and almost cancelled my order; however, through another google search, a found a high number of good review on this company that I felt were genuine and decided to wait and see.
Not to my surprise three weeks later my chair arrived and after inspection, I can truly say that I found the item almost as if it was brand new,,GREAT QUALITY. My advice to other customers who want their order to be process immediately,,please to consider this Pandemic Times and have more patience.
I am very satisfied with the quality of the product that I have purchase a second chair for my son that is having back problems. Hopefully the new chair will help and YES I recommend Seatingmind,,,,,,, just have patience.