Seating MindReviews 448

I bought the chair which was supposed to arrive 10-14 days later. After 14 days, I emailed to ask when it would arrive and was told that the chair wasn't in stock! And that we wouldn't be receiving it! My credit card had been charged. I was told that seatingmind you have eventually let me know and that the situation was beyond their control. No real explanation and, certainly, waiting for me to contact them and to request a refund was definitely NOT beyond your control.

Not bad, there are a few options that were not clear and required a call but that was easily answered.
It took 3 weeks or so to arrive (which I was expecting 2). The chair was partly disassembled with no instructions for the controls (which was an easy print job) or how to put it together (that was mostly clear but took a nudge that made me nervous). It cam in a box almost no protection/packaging. I am supersized it was not damaged but appears to be in working order.

Checkout was weird. The site failed finishing the checkout every time I tried to place my order

I had to try again every day, since the price of the chair was best I've found around. While attempting to order it, I also contacted the customer service, but I just got an automated e-mail message saying something like "we will contact you in 2 days" (which never happened)

I think the site only accepted my order in the 9th or 10th consecutive day of my repeated attempts

Then I got a shipment from Fedex which did not change status for more than one week and then it was 'replaced' by another one which only got status updates after ~5 days

I got a chair in a very good condition, so what you really need to fix is your entire fulfillment system (website, customer service and order processing)

The website claims all
Products are brand new or restored to brand new condition. First I was closed out of communication because the entire store was shut down for the week for a holiday. I was then told there's a delay because they need to assemble the chair. Then when I received the item it was I one piece because it was used which is fine, but it was filthy, it had the warranty and identifying stickers removed. The arm pads were disgusting and looked like they had been chewed. When I sent photos and asked for a deep discount since it was no where near 'brand new condition' as advertised I was offered a 19% discount along with being told I could purchase replacement arm pads directly from the manufacturer. When I told them I thought this was ridiculous they told me 'well the chair was listed as refurbished' and the offered a 23% discount but also told me I could order the parts.

I accepted this knowing I wasn't going to do any better. So I contacted the actual manufacturer who put me in touch while an ACTUAL reseller who gave me the replacement parts for no charge.

In all SeatingMind is a bunch of phonies that flat out lied on their website when describing their products. Thanks for the opportunity to share this story