SeatGeek

This company has horrible customer service and only cares about the sellers.
We bought tickets for my 17 year old daughter and friend for the Astros/ Rangers game. They get there and the tickets are invalid. Not understanding what has happened we called Seat geek and the seller uploaded the wrong tickets. They uploaded tickets for another day. Seat geek says sorry they can't do anything about it except a 120% refund. Oh but the price we paid goes to our credit card but the 20% extra has to go PayPal or a gift card. Smh
But to make it worse, they did NOT care that the girls had to just go home or we buy tickets at the stadium. We buy at the stadium and pay MORE than the 120% for nosebleed seats.
SeatGeek doesn't care. Sorry can't do anything except give u $20 credit for a future purchase. I told them future? Why would I do that when u can't guarantee the tickets will even work!
I asked to talk to a supervisor and she tells me that oh well we can give u a $40 seat geek app credit. Then they only 1% of people experience this type of thing. Just a bad deal we r the 1%. Umm WHAT?
I am told there is no one higher up than her to talk to because the others higher up in he company don't do "phone support" or talk to people. WTH?
This is DEFINITELY not a customer service company. They don't care about the buyers and they say there are too many seekers for them to actually make sure correct tickets are uploaded.
I talk to Ryan, Brian, and Lydia (the person supposedly the highest up a customer can talk to)
What a joke!

I can guarantee I will NEVER again use SeatGeek. Purchased a ticket for Luke Combs Pittsburgh show (11/23) and had to leave from NC at 11am on 11/22 to catch my flight. The ticket DIDN'T ARRIVE until 2pm that day even though I paid $65 extra for early am delivery. Not only that, I contacted them on 11/20 and 11/21 to verify there wouldn't be an issue because the original delivery date was showing 11/21. The ticket cost me $704.03. They offered me a $20 refund. ARE YOU KIDDING ME? NEVER AGAIN! Stick with VividSeats ladies and gentleman!

All of my favorite podcasts over the last year have, at one point or another, advertised for seatgeek and I seriously wish they would not anymore. I bought very expensive tickets to see Lionel Richie with my dad, show is postponed "for summer". Well, I work on contract and will no longer be living near the venue I bought the tickets for during the summer, but Seatgeeks resolution is...

"You can resell them on our website"

What? The vendor, ticket master and EVERYONE ELSE is offering a full refund if you can't make the new dates. Plus, I can't resell them, there are no rescheduled dates out. So I just have a big chunk of money floating around in space. I requested they just take the tickets back and give me a seatgeek credit, since there are other events I plan to go to soon. A big no.

This website is nice to price compare, but I will literally never but anything from them again. Their customer service was abysmal and this whole situation is a joke. Just pay the extra $15- $20 a ticket and buy direct from Tickemaster.

I bought tickets to a lakers game 3 months in advance. A week later i decided i'd rather go to a different game, so i started the "easy" swap/exchange process with seat geek. I must've spoken to every single incompetent person at the company. It took days to get any responses, and when those responses came in they were super generic "thanks for submitting your inquiry! Someone will help you shortly!" BS emails. They couldn't locate where my tickets were, to the point where they told me i had to login to my ticketmaster account in order to see my tickets... WHAT!? Going back and forth, back and forth for 2 months and i finally decided to just give up. I'll go to the stupid game i originally bought tickets for. I email seatgeek back telling them of my decision "just disregard my original request" and they reply saying "hi, we're still trying to do your exchange, please be patient". It's either a bot replying to emails or they have hired absolute morons in their customer service department. Kresna at SeatGeek is absolutely useless.

I had two tickets to a MLB event that was rained out and rescheduled for the next day. Unfortunately, I was given tickets to the 5:30 PM match on August 25th. I called this morning to try and arrange a swap for the 1:20 game but was not given any clear answers on how to proceed. I was not able to contact customer support until a couple hours before the event and therefore endured quite a bit of hassle and frustration. I couldn't list my tickets for resale until about 1 PM and even so, the platform didn't recognize the tickets I had in my possession. This resulted in me losing $300 and several hours of my time. I'm very unsatisfied with my experience and quite honestly, I don't think I'll use this platform in the future for my event needs. As I mentioned to the customer service representative I spoke to, I would have accepted a partial refund or even a credit towards future events in the case that I couldn't arrange a swap for the earlier game. As of right now, I'm very upset with my experience and I won't be recommending SeatGeek in the future.

I am unable to use all the tickets I purchased due to an unforeseen topical storm/hurricane coming to New Orleans and the date the concert was rescheduled for is on a Monday night which doesn't work for students and people who work out of town. I paid a lot of money for tickets that I can't use and it's not because I just decided I didn't want to go. According to what I've read tickets purchased through Ticket Master that can't be used are being refunded... my future business will go back to them. I didn't save any money purchasing through Seat Geek because your fees are astronomical. This is the second bad experience I've had with Seat Geek... the first time I purchased through you the ticket I purchased was replaced with a better seat at the same cost supposedly because the seller couldn't provide the ticket and I ended up being charged for the first ticket as well as the second ticket at the higher rate. I had to go through my credit card to get my money back and it took weeks. You all did nothing to rememdy the situation... I should have known better than to give you another chance.

I never write reviews, but the experience I had with SeatGeek was so bad I wanted to warn others from using this company. The long and short is that they don't stand by there own advertisements of seat swaps and you will lose your money.

I Purchased five tickets to a football game and two weeks out I realized I wouldn't be able to use the tickets. I emailed their customer service several times to do the advertised one time seat swap for credit of the purchased price. The only response I received from the emails stated that they have several inquires and will get back. They never did, so I contact customer service via telephone. Each call to customer service I was placed on hold for 58 minutes before I would be transferred to an agent. After each call the agent said they would take care of the seat swap and email me with a confirmation; never received a confirmation email, and I did this 4 times. 4 total hours on hold and no seat swap.

SeekGeek took me for $356.00. Don't ever use this company. The company is fraudulent and a scam.

DO NOT USE SEAT GEEK!
DO NOT USE SEAT GEEK! YOU WILL REGRET IT! I would give them a zero if it were an option. No customer service, rude, do not respond in a timely manner and they are unprofessional. I would not recommend you ever use them unless you want to lose your money, be taken advantage of and have no one respond via email, text, chat or phone. I lost $1000 from tickets purchased due to a reschedule, not a cancellation, due to Covid and then told I had to use them or sell them because it was not cancelled. When I tried to sell, no customer service allowed me to verify my payout method and it just sat there in a big black hole somewhere. I finally gave up and donated them to a local place in Boston to use or sell. This company is a joke.

I purchased 2 tickets to the Doobie Bros for 1,400.00. When I hit the purchase button, a page came up that said," WE APOLOGIZE, THESE TICKETS ARE NO LONGER AVAILABLE. PLEASE RESELECT." So, I went back and purchased 2 more tickets. These went through fine. One minute later they charged through the first order as well. I called and they absolutely will not give me my money back on the 2 tickets THEY said were no longer available. I asked to speak to a supervisor but have gotten nothing. I have a 3,000 charge on my credit card.

This business is a big mess of gobbly gook! Bought tickets using my credit card for the Stevie Nicks concert in Houston and 24 hours before the show, I was notified it was rescheduled. Wanted to see her and tried to make the rescheduled date work but couldn't. After at least 8 emails back and forth, they agreed to at least allow 100% of the paid amount to be saved for future use. When I tried to use it a few months later, the system informed me I had to buy tickets at least the same amount as original tickets. No tickets were available at the same amount. There were lots for less tho. I ended up spending another $150 on my same credit card plus the original $585 to just use my $585. Now, a week before that show, it is rescheduled for a full year from the planned date. I asked for a refund and they only refunded the second amount, not the original $585. Such BS! After all this crap with them and their ridiculous rules, I am still out $585. They keep saying "so sorry" but refuse to do what's right! I will warn as many people as I can on as many sites as possible to avoid any dealings with these thieves

Update: it took some time and a few tries but I finally got refunded for a canceled show. High markups, wasn't able to get tickets until close to the date of the show.

I bought tickets for The Rolling Stones concert (before it was postponed). SeatGeek was prompt to ship my tickets via UPS 2-day shipping. I came home excited to find my tickets at my front door, and they weren't there. I called UPS to confirm the delivery address, and was told my address was incorrect and it was delivered elsewhere. I had input my address correctly on SeatGeek when I purchased the tickets so this didn't make sense. UPS wouldn't give me the delivery address for security purposes. Luckily I was able to find the address that SeatGeek sent the tickets to in an email from them. The tickets were delivered to a home 20 houses away from mine, on the same street. Not sure how they got the house number so wrong on the shipping label. Glad my neighbor was kind and honest about the package not being hers and said she was going to drop it off to UPS the next day. I paid a lot of money for these tickets as an anniversary gift, so to come home thinking they were stolen from my front door and getting the runaround from UPS, to discover it was the mistake of seatgeek was extremely upsetting and stressful. I am less likely to use seatgeek in the future due to this experience.

Had multiple windows open and selected the wrong date for the event I purchased, I have a prior engagement and was comparing prices. I noticed the error almost immediately after the tickets were emailed to me. I called to ask if we could contact the sellers and explain to them what happened and if we could refund the money and they get the tickets back. The person on the phone was rude and just kept telling me that they couldn't contact the seller and my only option was to try and resell them myself. The seller on the tickets according to the website is SeatGeek. How can you not contact the seller and tell them it was an honest mistake. I'm not trying to con anyone out of money or tickets. I'm trying to return them to the seller if they would understand my situation. On their website it says you can contact the seller and ask them if they will refund the tickets but the person on the phone says they can't do that. I feel like they don't want me to talk to the seller because it will be to big of a hassle. I guess I could just dispute the translation on my card since SeatGeek is being no help at all!