The overall experience was quick and easy. Just really have a difficult time stomaching the add-on fees. I went back and forth and finally went with it. Don't know about the future.
They never sent the original confirm email but debited my card I sent an email after I purchased them again and finally recd an email with two tickets... still awaiting a reply
My tickets was originally price for $750.00 and this company sold it to me for $1,250 each.
So dissapointed of this experiences. Definitely I won't use this company never in my life
It was easy to buy my tickets and to get access to them on the day of the game. I like this form of e-ticket than what Sounders used to use. This is much better.
I used to love SeatGeek years ago. Now, I will never do business with them again!
I bought Braves tickets 4 weeks in advance. I was told the tickets would be sent to TicketMaster. What? In the meantime, my son suddenly gets picked to represent Region 3 in the Body Armor State Games for NC. Just so happened, we couldn't be in two places at once. I requested access to my tickets so that I could resell them. I messaged SeatGeek 3 or 4 times, with no help at all. My tickets were unavailable on SeatGeek and NEVER showed up on TicketMaster. Instead, I had to claim my tickets on the MLB app two days before game day. That app doesn't have a sell option. And oh yeah, I had to find my tickets that way on my own after hours of scouring emails. I was NEVER notified during my many inquiries that they would not be sent to TicketMaster, like I had been told. I was out over $250 and countless hours of searching for my tickets by sending inquiries to SeatGeek and TicketMaster. Don't waste your time or money!
So I ALMOST bought a couple of tickets through this site but at the last minute I did not because I found out my husband was going to have to work. I made an account with my email address and made a password but I never actually purchased anything, so no card or bank info was ever entered into my account. The only thug that I put in was my email and the city I lived in... So that was 2 months ago. Today I have been receiving emails all day long about Coldplay tickets that were successfully sold and the amount they were sold for. And it's like tons of tickets and thousands of dollars so I log on with MY email and MY password and there is some other phone number and bank account hooked up to it. I want to delete my account because I am not selling these tickets and I can not do it. I tried to call and email about concerns and have not had any help. I am worried someone is selling fraudulent tickets with my name attached to them and I can't even cancel my account to get away from it. I really do not know how this is happening but I just really want nothing to do with it and want my info off this site. Do not even mess with this site. I never even bought anything off this site and I am dealing with sketchiness.
Jenna, this is completely unacceptable and we are so glad that you shared what was going on with your account here. We apologize that your account has been targeted in this manner. Our team is trying to reach out to you but we cannot find any email correspondence from you. Please email us at hi@seatgeek.com and make sure to put attn: Sarah in your subject line. We have a dedicated rep who will help to make this right for you!
Jaydree was extremely helpful and patient with me when I could not access my tickets. He was able to redirect the tickets for me and I had them in a matter of a couple hours. He did a fantastic job!
CANCELED. No email notification no nothing. Wasted fuel, toll & time to by hyped up to see one of my favorite artists just to find out he wasn't coming :(
SeatGeek is terrible. I purchased my tickets over a month prior to the game and was assured by SeatGeeks "guarantee" that they would arrive. Site says not to worry they will arrive and asks that you do not contact seetgeek until 24 hours prior to your event. If you are traveling as I was, this is a big risk with no tickets in hand. Seats did not arrive and I contacted seatgeek with 24 hours - after waiting about an hour to reach someone by "chat" they assured me that they would look into my tickets and promised to get back to me asap. I never heard from this agent again. Contacted them the morning of the game - 10am kick off - but they only offer email support until 8am pacific - so it was with about 1/2 hour of the game to get to some live - again only but text chat. They had no explanation as to why they allow fraudulent sellers, apologized and offered a refund. No offer of replacement tickets or offer to cover the expense of traveling to the game. Do not use this site if you care about seeing your team.
I have gotten so many good deals with SeatGeek and it is so easy. Click on the tickets and pay, you also get to see what the seats look like so you know what you are gettin.
Very happy to hear you are happy with our service! We are happy to keeping help you get to go to live events you really want to attend!
The convenience of Seat Geek is great! However, the fees are enough to negate the overall user experience.
Convenience: 5
App User Friendliness: 5
Pricing: 5
Charges per seat: 1
My daughter bought ticket to Billie Eilish through SeatGeek. They must be affiliated with Ticketmaster because she received a link from Ticketmaster, not SeatGeek. But the tickets had no information - no seating or other info. She spent hours on the phone with Ticketmaster (who said her order no was not valid) before they sent her back to SeatGeek where they gave her the runaround saying the seller hadn't released the tickets. Their guarantee says they will provide comparable or better seats if this happens and their website showed plenty of seats available but they just strung her along saying they were trying to contact the seller and advising her to wait to see if the seller released the tickets. I checked BBB and they have ~ 1200 complaints and at least 1/4 of these SeatGeek never responded to or did not resolve. BBB revoked their accreditation and gave them an F rating. Besides losing 2 days sitting on the phone, she is out for hotel rooms, gas, and time off from work and still hasn't received a refund. There should be some sort of recourse - SeatGeek should not be allowed to operate. I understand that they sell 3rd party tickets but they take the money, they are responsible, and they should honor what they say on their website. Bottom line is that you are taking a huge risk if you buy tickets from SeatGeek.
The first time I used it we were able to print the tickets. This time I only received bar codes for each ticket. Hope there aren't any issues when we get to the game.
Got NCAA tickets two different days and both days the tickets wouldn't scan so we had to go to the box office we did get our tickets exact seats and they re-printed tickets for us so I'm not sure if this is seat geek's fault or the BoK Center at Tulsa
I bought simply because your fees were lower than everywhere else so it was a no brainer! You guys should crush your comp so long as you have the lower fees
I love using SeatGeek and I often find the lowest prices there. Unfortunately, the Cyber Monday promo code did not work with the tickets I wanted to purchase which was disappointing.
Paid for Kane Brown tickets for my daughters birthday. $121.53 per ticket. Printed them out, they are $50 tickets.
Four tickets through SeatGeek =$486.12
Four tickets at the gate =$200.00
Scalpers!
Hi Jeremy,
SeatGeek is a secondary marketplace, which means it is a place people who have tickets to sell go to list them. Those sellers set their prices and we are a service that connects buyers to these sellers. Sometimes when an event is sold out or at least not available in desirable sections, sellers will price tickets at a level they feel will sell. The price you are seeing on the tickets is the price the ticket cost if bought on the primary market from the box office.
Warm Regards,
SeatGeek CX Team
I ordered these tickets and they were easy to download. I wasn't sure if they would be readable at the stadium, but they were. Everything worked as it was supposed to.
I bought tickets to a Denver Nuggets game 4 hours before the event. SeetGeek charged my card and when I went to download my tickets, the website said the transaction was pending. After 3 hours and logging back in 10 times the website just kept saying pending. My whole family was waiting to go to the event because we still did not have tickets. After 2 calls to the customer service I was finally told 2 minutes before the game started that my purchase was declined and that it would take 3-5 days to give me my money back. I didnt know there was even a chance that I would not get my tickets, there was no disclaimer that clearly stated that this was even a possibility. My family's plans were ruined by this website after paying them over $400. After, we actually just drove to the game and got scalped tickets in front of the arena for less then half of what I was going to pay online through SeatGeek, if you want to know you are going to the event you are buying tickets for please don't use this website. You may think you are saving money, you are not you are literally wasting your time and your money. Worst online purchase I have ever made
Hey Kevin,
We're so sorry to hear about this experience; lease, give us a call or shoot us a note; we would love the opportunity to make this better!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
SeatGeek is my Go too App. I always obtain my LA Kings ticket there. I love it. It is very easy to navigate, great prices, and number 1, you NEVER get scammed. Which is very important
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 21st among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephen,
We're glad you took the time to leave this feedback. We looked into the order number you included above, and it appears as though these tickets were fulfilled within a few minutes of your order, and were accompanied by a confirmation e-mail, an e-mail letting you know your order was ready, and a reminder e-mail that your event was later that day. We couldn't find any e-mails from you in our server-- if you have any outstanding questions regarding this or any other order, than please do reach our to our support team at the e-mail address or phone number below! We love to hear from folks, and are always super eager to clear up any confusion and make any situation better for our customers.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101