Horrible experience. I was at a Toronto FC game already (My dad got me 2 tickets hours before the game from his work). I decided to look for "good" ticket apps so I can buy tickets for a future game and I stumbled upon SeetGeek. I purchase 2 tickets for the next game, everything is good right? Nope.
A couple of minutes later, I receive an email that I purchased 2 tickets for the game that I'm ALREADY watching. Seeing this, I called SeetGeek 7 times, I missed the first half of the game already and still got no help. On top of that, I didnt even get to sit at the newly and unwanted seats that I "purchased". I called again after the game and had no help, their customer support offered no help either. 4 of them literally said the same thing. I think they're reading from a script or something.
Today I received an email basically telling me that I'll never get a replacement or a credit for their app's mistake.
I basically gave seetgeek at least $100 for screwing me over. Don't trust these guys to help.
Ticket purchase was perfect as always but this time was the first I had to print.
When I came to the FedEx store I had a difficult time finding the printable PDF.
I wish that when I get the auth Email from SeatGeek it would have the tickets attached to it as a PDF
This way I'm able to save to Dropbox via mobile or easily forward to a 3rd party for printing
Seat geek charged me $310 for 2 $25 tickets they said you can cancel within 72 hours, that's a bold face lie Itried to cancel my order within a few hours and they wouldn't give me my money back calling them several times going back and forth with them on the phone was like talking to a wall David at seat geek was a stone idiot very rude wouldn't let me get a word in edgewise,after I made my purchase there was no confirmation # no nothing except a $310 charge made on my bank statement the seller and seat geek were making a $240 profit on $50 which I did not agree to, I've turned this over to my Bank for investigation buyers beware DO NOT use seat geek to purchase tickets, the mark up is phenomenal SHEER GREED!
The application was very slow and when the booking went through in backend the application showed failure to book ticket.
Needs a lot of fine tuning and testing to make booking hustle free.
Thank you so much for the helpful feedback. We're always looking to improve our product, and customer feedback is a big part of that. I've passed this email onto the Android team to take it into consideration when they move forward with new iterations of the services SeatGeek offers.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Like I said a breeze. Buying 7 tickets for the grandkids first Astro game. Found great tickets together for a reasonable price on the sections I was interested in purchasing
App is so easy to use. Pricing is reasonable and fees are included. This app is my go to for concert tix. Prices fall as concert gets closer. Highly recommend.
Stole 200 from me and i want my money back. I clicked on an event that was misleading and as soon as i realized it wasn't what i actually wanted to order it was too late and i lost money I'm pissed
SeatGeek always makes it so easy to buy tickets for so many different venues. I love it! Their prices aren't bad at all, I refer most people I know to seatgeek for any ticket sales.
Great seats and great price. Convenient app that has your tickets on it and lets you access the event with just your phone. You also have the chance to print your tickets if you want paper copys.
It's was good. Which there was conversion to Canadian dollar but it is what it is. Ticket selection was easy to navigate through. Would recommend. Thanks to UrinatingTree for the promo code
This web site sell fake tickets I brought tickets to the 112 and next Valentine's Day concerts and when I got there they said they were fake smh they should close this site down I paid $400 now I have to call my bank to report this smh
The tickets are easy to choose. The app allows you to view your seats in realtime & you can make certain their just right! Purchasing is quick & easy.
Miranda helped out so much. She couldn't figure out the problem with the download of my original seats so she got me seats that were even better. I can't believe she did what she did just to help me.
I ordered and paid for four expensive Bruins tickets for 3/31. When I clicked on a link, to receive the tickets from a third party, the link was no longer valid.
This was at least the tenth time I booked via Seat Geek. I really like the guarantee that the tix are real and verified. And the seat rating scheme is awesome
SeatGreek is a snap to use (much better than the Dodgers own ticket site), and the ticket availability is great. But the fees are higher than seem appropriate.
Be very careful with Seat Geek, in fact, I would recommend not exploring on their website. I have tickets I was trying to sell, and was visiting websites (Seat Geek, Ticketmaster and Stub Hub). Seat Geek was the only site you couldn't see the full price (with the Seek Geek commission included) without providing credit card information. I am confident I did not hit any button saying "Buy the Ticket" and there was no clear message from Seat Geek that I had done son. Within 15 minutes, I got a notice from my credit card that a charge had been made. I immediately went to the website to try to cancel the inadvertent charge but the website is careful not to provide any avenue to raise this question. Nor does the website show a phone number. But, despite Seat Geek attempt to avoid divulging a phone number, I found the number by doing a web search. Within an hour of the wrong charge, I was able to call Seat Geek and explain the problem. The person on the phone did not dispute my finding that I could not see the full price without divulging my credit card information and told me that in doing so, I gave them the right to charge me for the tickets I was looking at. Seat Geek carefully designs its website to rip-off those who want full information. Do not use Seat Geek.
I think this is my 3rd time using u all.
Im 65 and i like the easy of purchasing the tickets and as long as i keep my phone charged i have access to my tickets... a
See the title. Heres a few more words so I can submit this frustration. And a few more. This is frustrating, too. I have to title and craft a hige feedback response. Send me a discount code for this!
Bought our tickets and paid more than 70 dollars in fees. Couldn't attend and relisted the tickets for a little less and paid another 20 fee... a bit steep on the fees!
Hey There,
Thank so much for your feedback. We fully recognize fees associated with buying and selling tickets is the worst part of the experience. We work constantly to try to make sure our fees as comparable or better then our competitors when we can. We do use those fees to improve our platform and make sure we can keep providing excellent service.
Given your situation I will reach out directly here to see if we can't find a better resolution.
Warm Regards,
SeatGeek CX Team
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin, thanks for taking the time to leave this review. We do see that the order referenced above was for the game on the night of the July 27th. Our site keeps event pages active for games that are ongoing to allow last-minute ticket orders for fans who decide they want to go to the game, so we always recommend making sure to double check which date you're submitting the purchase for. Unfortunately, once an order has been placed, we don't have the ability to cancel or reverse the order. If you'd got any other questions, please let us know via email at hi@seatgeek.com or visit our FAQ page at seatgeek.com/faq for details about cancellation and refund policies.