Love how you rate the quality to the price of the seats and to the placement of the seats! The discounts you give are a major plus and keep making me come back for more!
It was easy to make a purchase and the site was easy to use. Overall, I would recommend this site to my friends and family to purchase and sell tickets.
Found tickets paid for them enjoyed the game. The app was easy to use found tickets in green very easy to use and pay. Scanned the tickets from the phone and was in really quick.
Its very easy to buy tickets with seatgeek. From the actual purchasing, to the receiving the tickets electronically to scanning the ticket directly from the phone. Simple and easy!
I bought tickets that were not labeled obstructed view. Once I bought the tickets it said it was obstructed view. I reached out to seatgeek and they never responded to me.
Process was fine but the fee per ticket was ridiculous. Ticket price shown with offer was deceptive when the fee per ticket is $200 and is not disclosed from the beginning.
No return/refund policy should be highlighted upfront.No return/refund policy should be highlighted upfront. It's sucks to loose money in terms of service fee to resell
Very good experience, always convenient and prompt. Never been disappointed! Very good experience, always convenient and prompt. Never been disappointed!
I LOVE seeing live shows, especially up close. I have ALWAYS found just the right seats, at just the right price, on SeatGeek! So many times, I've gone to the "other" sites, only to find seats so far back or none at all. So, SeatGeek has been my savior when I can't get online at that Very moment tickets go onsale. I reccomend them to everyone!
THANKS, SEATGEEK!
I ordered 3 tickets of Pistons at 76ers on Jan 5. I clearly remembered I chose all 3 seats in Section 224 Row 1, and the price of each ticket is 132 USD. However, when I came to the game tonight, I found the tickets showed my seats in Section 224 Row 12. I can make sure I chose the Row1 seats before I paid. So I dont know whats the problem and I am so upset. Obviously the price 132USD of the seats in Row 12 is unreasonable. So I think some mistake happened when I got my tickets by SeatGeek.
Hi Mengyue, thank you for reaching out about this. We took a look at your checkout process and order details, and all information we can find does show that this order was place for Row 12 and not Row 1 in Section 224. With that being said, we do see that there were two order attempts prior to the successful one that did not go through due to a lack of ability to authorize the payment method.
If sounds like you may have attempted to initially purchase Row 1, but after going back and resubmitting your order after an initial failed attempt may have chosen Row 12.
However, if you're able to provide any information on your end from your checkout and order process showing a discrepancy, we can absolutely pass this onto our development team for review.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
The overall process to get tickets was quick and efficient and the tickets set perfectly in my aplle wallet. Id be using seat geak more often based on awesome deals and ease of use
I ordered two Patriots-Chiefs Tickets on Seatgeek for an exorbitant $1,100 per ticket. Up until the night before kickoff, I have not yet obtained my tickets. The vendor has pulled off a complete scam and these tickets obviously do not exist. Seatgeek reps gave me the excuse that the venue is delaying release of the tickets. I called Gilette stadium directly and they confirmed with me that they have no such policy. Seat geek refused to refund me the money which would allow me to purchase tickets from a more reputable vendor. So as of now, Seatgeek has STOLEN $2,200 of my money and I have ZERO tickets. This company is committing a crime and their procedures are a complete scam. Their call center is obviously in the Philippines and their reps have no clue how to resolve issues. I have not been given the opportunity to escalate the issue to a supervisor in the US (likely because there is simply no supervisor/manager). This is a dishonest and criminal practice and I will be seeking legal avenues if they insist on not refunding my money.
Hello Michael, thanks for taking to time to leave this review, and we're incredibly sorry for the trouble this order caused. After reviewing what occurred, it does appear as though the seller ran into issues with the tickets as they'd originally been sold, and we're so sorry for that. We do see, however, that they were able to provide an 8-row upgrade in the same section for the inconvenience.
If you ran into any trouble with those upgraded tickets, please let us know. Again, we really do apologize for the amount of reach-out and frustration this order undoubtedly caused, and please know that despite the upgrades being provided, our inventory team is still actively investigating what occurred with the original tickets. If you have any further questions, please always feel free to reach out to our support team so they can be looked into right away!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Title says it all. We had a great experience. The tix arrived almost immediately after purchase. Using the app made for a pleasant and simple experience.
Took my teen age daughter to see her favorite band. Bought tickets last minute and got great deal. No printing was awesome. E-tickets on phone super easy
Too much review. Only reason we used was Bc my son suggested. Then there's the fact u make me verify a million pictures just to PAY for cheap as high school tickets
Hi Charlie,
We fully understand that the verification process may be daunting, but we do have it there for a good reason. The main reason for this is to prevent bots or other intruders from pretending to be people they are not and create or use accounts of other people. This is a security measure to assure protection of these bots making mass accounts. The good news is that now that the account is made and verified you will not have to go through that process again!
Hope you have a great time at the game!
Warm Regards,
SeatGeek CX Team
Haven't gotten my tickets yet after looking at these reviews makes me very nervous that I might be out of $450 dollars I've never had to wait longer than a few hours for e-tickets
You need to incorporate actual photos from seat sections and stadiums so customers can understand how they will be viewing the game. Also, reduce your fees.
Hi Asaad, thanks for the feedback! We have Seat Views setup for most of our major venues and stadiums, and we're working on getting them incorporated for even more in the future! In regards to fees, we're always working to make the ticket buying process as pleasant and seamless as possible, and we know fees are a big part of that. We appreciate you taking the time to leave this review! If you have any questions, please always feel free to contact our support team.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Dont like that Tickets had to be transfered via third party apps/services. Understand its likely out of Seat Geeks hands for the most part, but highly annoying and a time suck.
I have several e-mails telling me I'm almost there and that I should receive an email from the venue with instructions to get my tickets and I don't have that e-mail. My order information is
Order number 6P2-8L97J6
Sale date March 22,2019 07:20 PM
Event Chicago Cubs at Texas Rangers
Venue Globe Life Park, Arlington, TX
Time Sun, Mar 31,2019 at 3:05PM
Section 32
Row 20
Price per ticket $145.28
Quantity 4
Delivery fee $0.00
Total cost $581.12
Customer Name William Brennan
Billing Address 3212 Shadow Wood Circle, Highland Village, TX, *******
EXORBIDANTLY high transactions fees (+60 PER TCIKET), NO working customer service number, you cannot speak to a human being if you have a problem. Website works incorrectly, will not accept correct personal information when requested. Save yourself the time, money, and headache and do not buy from this 3rd rate scam site.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 21st among Concert Tickets sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chris, thanks for sharing your feedback! It looks like you first reached out to us just a few hours ago at 12:28 pm EST, and we responded at 1:24 pm EST and have discussed this with you fully.
To recap: We can see that your order did have an obstructed view noted by the seller. This note would have displayed at ticket selection, at checkout, and should still be visible when you view your order in your past history. We've also just checked our records of your checkout process and can confirm that this note displayed as expected.
We definitely understand how disappointing it is to receive tickets that are not what you were expecting, but in this case, the seller did note the obstructed view on the listing and we do not have any basis to pursue a refund with them. That doesn't mean you're out of luck, though! The best way for you to recoup your money if you no longer want those tickets is simply to resell them. We make it super easy to list e-tickets like these for sale, and the vast majority of tickets listed on SeatGeek find a buyer.
If you have any questions or need any more assistance on this, please don't hesitate to reach out and let us know!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101