SeatGeek

I purchased Hockey Playoff Tickets for a Game 7 of the Pittsburgh Penguins versus the New York Rangers. The series ended in 5 games. I have been working trying to get a refund of my tickets with no assistance or help from seatgeek. My Visa company has also launched an investigation as they claim that MY visa will not accept the refund of my ticket money. This is untrue. It has been a total nightmare. I am thrown around from one place to the next... I have had to deal with SeatGeek, Ticketnetwork, and MYTICKETTRACKER. Just keep getting the run around. I am still working with the investigation through my Visa to get my money back. Bottom line, do not use them. No event is worth this hassle.

Awful customer service and they don't give a 24 hr window for a refund. They give you a promo code credit to use in a year which is USELESS if you don't have the opportunity to travel or attend another concert elsewhere, plus it's only one-time use. Next time I'll just buy my tickets from Ticketmaster or Vivid seats like I normally do. I got burned for trying something different.

Bought Tickets for a Blue Jays game the day of. Website said tickets would be available in time for the game. When we get there, tickets not available, chatted with support on my phone, the website is poorly written and we kept getting disconnected, chatted with 3 different people. Called, first person said they'll open up a ticket and call me back. Called a second time, was on the phone with them for half an hour until they said they couldn't do any thing and offered me a refund. So I spent 2 hours outside the stadium to not get in. Wouldn't ever use them again.

Purchase a VIP package for a lot of money what we received was a joke I wish I could add pictures it was a huggy and a plain black backpack and a little speaker that said budget speaker this is new tour merchandise for this companies VIP package? Also, the private food and drink was at a restaurant with a tab and the seats were horrible. BTW. Cost over 3000

SeatGeek claims the only way to access the tickets I have purchased is through Google Wallet. Unfortunately Google Wallet, according to Google technical help, is not available for the iphone. Days go by I sometimes receive an email from SeatGeek, but so far no tickets and no refund. I contacted my bank without much response. Suggestions?
I urge others believing they will receive tickets on their iphone through Google Wallet to check first.

Hope you don't need a refund. Seatgeek place unnecessary requirements of personal identifiable information.

Finding their "contact us" on their webpage is difficult to locate. A customer friendly site would place it in a readily available spot.

Purchase tickets on SeatGeek Warriors vs Trailblazers@ Oracle Arena. Get to the gate and was told to go print out the actual ticket because the system is not accepting the barcode. After finding a FedEx to print out the paper tickets, we are now told the Barcode is invalid. Basically the tickets were fraud. I paid approximately $750 for two tickets. SeatGeek has yet to respond to my call or email. This was college spring break trip for my son. All I want is my ticket refund amount.

Bought tickets to a Broadway Show back in January. Just received a note today (five days before the event) that the tickets are wheelchair accessible which was not mentioned online when I bought the tickets or when I received the invoice. Of course they are offering me a refund or an exchange for TWICE the price for tickets in the same section and the same row. I thought they would exchange the tickets for what I paid... no way. I have bought many tickets from them in the past without issue but I won't be anymore. Buyer beware!

Received excellent service from Seat Geek. I thought I had purchased 4 day passes to a Jazz festival but only received one day passes. I contacted Seat Geek and they quickly responded and said a mistake had been made on their part. I was offered a full refund or a 50% refund and keep the tickets (which put the price in line). I opted for the full refund and received it within 2 days. I highly recommend this company and would not hesitate using them again.

Good first: - Fast buying option with no waiting for your turn. - Good and easy Seat selection- Nice and quick Customer Support Respond.
Bad: I was charged $125 fees for $400 Ticket. They buy Tickets from Ticketmaster, if I knew that I would go and buy direct from Ticketmaster myself to avoid fees. - You don't get ticket until 24/h before the event.

Please don't use seat geek. I made a $297 purchase for a concert and my money was never refunded and I was never issued the tickets. They have no live customer service that you can actually speak to all they do is tell you the money was refunded back to you and it never shows up in your account. So if you need tickets to a event please go elsewhere to save you the hassle of losing your money they will tell you the refund was processed and it will not show up in your account. If you don't like losing money please don't use their service

I am trying to list tickets for sale and the website just goes in circles. There is NO customer support phone number to help resolve the issue. HINT: Your software is not that good and now and then there is an issue that requires human intervention. Good bye SeatGeek. Hello StubHub