I purchased Hockey Playoff Tickets for a Game 7 of the Pittsburgh Penguins versus the New York Rangers. The series ended in 5 games. I have been working trying to get a refund of my tickets with no assistance or help from seatgeek. My Visa company has also launched an investigation as they claim that MY visa will not accept the refund of my ticket money. This is untrue. It has been a total nightmare. I am thrown around from one place to the next... I have had to deal with SeatGeek, Ticketnetwork, and MYTICKETTRACKER. Just keep getting the run around. I am still working with the investigation through my Visa to get my money back. Bottom line, do not use them. No event is worth this hassle.
Colleen, thank you so much for sharing this with us and we are so sorry that this has been your experience. We have very strict agreements with the vendors who list tickets on our site and it is so disappointing to hear that you're being let down here. Please let us know how we can work with you to help get this resolved by emailing us (and referencing this post) at hi@seatgeek.com