Received excellent service from Seat Geek. I thought I had purchased 4 day passes to a Jazz festival but only received one day passes. I contacted Seat Geek and they quickly responded and said a mistake had been made on their part. I was offered a full refund or a 50% refund and keep the tickets (which put the price in line). I opted for the full refund and received it within 2 days. I highly recommend this company and would not hesitate using them again.