SeatGeek

Such an awful experience, couldn't get in touch with anyone, bought tickets and the concert got rescheduled for a year later and no refund option is available only site credit, can't even resell the ticket because they won't give me them until 5 days before the event, absolutely sucks

Bought tickets to FSU/LSU football game. Despite all the bots, could not speak toa live person, did not finally get my tickets until 2 hours or so before game time. Bots kept giving scripted answers to my questions. Main phone line went directly to a mail box that full for at least 3 days before my event. In calling the venue, Camping World, no one answered the phone. All this after accepting my payment. They did come through but not without creating high stress and anxiety as we were traveling from out of state.

My friends and I bought tickets for a basketball game in Syracuse that we were coming in from out of town for. This game was postponed and policies were changed regarding who can go. SeatGeek refused to give us a refund we bought 9 tickets that were over $60 each. We are back to work and cannot attend the game, it is ridiculous that we cannot get our money back and I will never be purchasing tickets again through SeatGeek.

I purchased tickets from Seat Geek sucessfully from for years with no issues until 11/19, when i purchased tickets for 11/27 for My Fair Lady at the Buell. While a specific row was not given the "dot"was clearly in the center of Orchestra C which is around row S. 24 hours later and i received the tickets, WW section D in the right rear corner.
I immediately emailed their support team 3 times and requested an exchange or a refund. Pamela finally responded today (LOL) and regrets my frustration? I am surprised they are getting behind a supplier selling fraudulent tickets. Buyer beware as their customer support is non-existent!

A 100% return DOES NOT MEAN you get a refund for 100% of the money you spent. It means you get a credit for that amount to use on your next SeatGeek purchase. No way around that. They also have weird restrictions on what you can buy with the promo code return credit. So basically, good luck getting your value back after you give them your money. Horrible ticket service company!

Event rescheduled for 3 months later due to Covid-19 and I was refused a refund or credit despite no longer being able to attend (I now have a newborn at home). In addition to that it took over a month for me to talk to someone to even list my tickets (so they never resold) because they got rid of their customer service phone line. They're scamming families! Avoid SeatGeek!

Just received an email that our tickets would no longer be valid at the venue. Was informed that in 4 days we could get a refund. Only thing I can think now is that the tickets from there own site, appear to have doubled in value since we purchased them a year ago. So much for morals! Purchased for our 15th at old's Christmas present, along with booked hotel and flights, and to cancel 3 days before the concert? Totally criminal. Unregulated industry that needs government oversight. Crazy they can be in business.
So, long and short, if you buy tickets, don't ever really expect them not to be cancelled if the venue price goes up and they can make a quick and dirty buck. Appalling.

I always check reviews online for companies with which I am not familiar. They advertise on podcasts that I enjoy, so I took them at face value. My mistake. The litany of lies and omissions this company uses to shroud the truth would take 5,000 words to fully explain.
The tickets are not guaranteed, no matter what they say. If you sell tickets on this scam site you get your money, minus huge fees, 5 days AFTER the event. They charge exorbitant fees to buy or sell.
I am contacting the Attorney General of South Carolina. He loves to make trouble for business' that use unfair and misleading advertisements.

I bought 2 hockey tickets and was charged so much in fees that I could have bought a 3rd ticket on ticketmaster for the same price. They are charging $30 in fees PLUS tax per ticket... a complete rip off. I should have done more research before purchasing but will definitely never be using this site again. Once you factor in fees you'll find better prices almost anywhere else

Never received my tickets for the AZ Cardinals game... it was a Christmas gift for my son who drove in from Canada. Seat Geek doesnt care enough about their customers to have a direct contact phone... reviews show this is a very common issue!