SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12 days, I called to check on the status, and the person I spoke to told me the original check had bounced. That was an absolute lie! They messed it up. I would recommend that you avoid this company.
Buyer beware! They don't stand behind their products.
I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The "BU" has rim damage, very little original luster, and deep scratches. One of the "VG" coins is cleaned, 2 of them have an outlined design/missing rim details.
Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question.
Apparently, their merchandise is "graded by third party sellers" and they "have no control over the quality of merchandise".
Hello John,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
We are sorry to hear you are not happy with your order. Your satisfaction is guaranteed on all orders placed at SD Bullion. If you are not satisfied for any reason, you have within 3 business days after receipt of shipment to notify our customer service team via telephone at (800) 294-8732 or email at sales@sdbullion.com.
If an exchange is requested, we reserve the right to send an acceptable replacement or refund your money if an acceptable replacement is not available. The items must be returned as they were sent to you—in the original packaging and original condition. Due to insurance restrictions, the customer is responsible for the cost of returning any items for refund or exchange. We will cover the cost to ship the exchanged product back to you. The decision to refund or replace your item will be at the sole discretion of SD Bullion.
Returned products (excluding the SD24K line of products) are subject to a 5% restocking fee or $35, whichever is higher. Returned products from the SD24K jewelry line are subject to a 10% restocking fee. All returned items could also be subject to market loss based on SD Bullion’s sole discretion.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Affordable prices, satisfied customer service. Exceeded my expectations thanks sd bullion
Happy thanksgiving
Hello Sebastian,
We’re thrilled that you were satisfied with our services. Please let us know if there is anything we can do to make your experience with us better!
Thank you for taking the time to leave us a review.
Best,
SD Bullion Customer Service
I bought $4000 on gold earlier this year from as bullion and it took forever for it to come. I also had a problem with the cancellation of some silver that I had bought. I did not know until the end of the transaction, that it was really only one coin that was discounted. They threaten to take me to collections, and in the end, I paid them almost $200 and got nothing in return. I asked if I could use it towards the purchase of other products and I was denied. The first phone conversation I was told all fees would be waived, but they continued to send me letters telling me I was going to be sent to collections. I typically spend between 10 and $15,000 a year on precious metals and will be doing business with anyone, but them.
Hello Utah,
Thank you for taking the time to leave us a review.
We apologize for any confusion regarding the discounted product. The offer terms are indicated in the description of the products. We understand your frustration with the situation. We have cancellation fees because this is a live market business. Submitting an order through the website or by phone requires the customer to agree to our full terms of use, including SD Bullions order cancellation policy. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order. Because of this, cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss.
Best,
SD Bullion Customer Service
I jumped on the ASE at spot promo and came out of there with some beautiful bullion rounds and a few Maple Leafs to go along with it.
SDBullion came highly recommended to me and now I'm passing that recommendation on. A customer for life.
Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I recently had the pleasure of doing business with SD Bullion, and I must say, the experience exceeded my expectations in every way. From their outstanding service to their unbeatable prices, SD Bullion is a shining example of what a precious metals dealer should be.
One of the first things that struck me about SD Bullion was their commitment to customer service. From the moment I visited their website, I felt like a valued customer. Their website is user-friendly, making it easy to browse their extensive inventory and find exactly what I was looking for. The product descriptions are clear and informative, helping me make well-informed decisions. Additionally, their customer support team is top-notch. They were quick to respond to my inquiries and provided me with all the information I needed, demonstrating a deep knowledge of the products they offer.
But what truly sets SD Bullion apart is their competitive pricing. I was pleasantly surprised to find that their prices are among the best in the industry. Whether you're interested in gold, silver, platinum, or palladium, SD Bullion offers an extensive range of products at prices that are hard to beat. The transparency in pricing and the absence of hidden fees or inflated premiums left me with a sense of trust and confidence in my purchases.
Ordering from SD Bullion was a breeze. The checkout process was straightforward, and I appreciated the variety of payment options they offered. The shipping was fast and secure, with my precious metals arriving in perfect condition. The packaging was excellent, ensuring the safety and integrity of the products during transit.
In summary, my experience with SD Bullion was exceptional. Their commitment to providing great service, transparent pricing, and top-quality products is truly commendable. If you're in the market for precious metals, I wholeheartedly recommend SD Bullion. They have earned my trust, and I will undoubtedly be a repeat customer. Thank you, SD Bullion, for setting the bar high in the precious metals industry!
Hello Shane,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
After locking in my price for 800 silver rounds and paying $220.00 shipping not to mention paying more for quicker delivery $30.00 they renigged/ refused the agreement. Said they called me a few times, LIARS… unless my new iPhone 14 plus I just paid $1100 for is lying? NOT Would Not let me speak to a manager. OFFERED me $1600 LESS…. SCAM - ToTALLY…. Shorted me on my first payment. Not to mention a week late. You're better off making a wish and throwing em in a water fountain. Said managerERIC would return my call15 min. Been2 hours guess they didn't pay phone bill?
Hello Sherri,
Thank you for taking the time to leave us a review.
I understand your frustration with the situation. Because you asked to be paid in two separate payments, we had to create a new purchase order for the second half of the buyback. Unfortunately, the market had gone down which explains the change in price. We didn't pay you when we received the first 400 rounds because the original purchase order was for 800 rounds and we have to receive all of the product before sending payment. We are currently working on sending your metals back to you.
I do apologize for the late callback. With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being contacted by a representative. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I am convinced that this company is a scam and they have used the platform to make many people bankrupt and frustrated, I will advise you to visit the company name written above for your refund immediately
Hello Michael,
Thank you for taking the time to leave us a review.
We are sorry to hear that you had a negative experience with SD Bullion. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered silver that was not delivered. When I called I was treated very poorly and rudely by staff. I sent them almost $5500 and its been 25 days and I have received nothing, no help, no resolution just some excuses with their fraud department. I will be contacting the federal trade commission and the consumer financial protection bureau tomorrow to report this as fraud. I have ordered gold/silver many times but not from this company. Buyer beware! SCAM! Dr. Harper
Hello Jeff,
Thank you for taking the time to leave us a review.
Firstly, please allow me to apologize for any inconvenience or frustration caused by your recent experience. We take all feedback seriously and strive to provide exceptional service to all our customers.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. To open up a lost package claim, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Shipping arrived earlier than expected. Best bullion dealer online! Product was in perfect condition and properly packaged!
Hello Rick,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
New customer to SD Bullion. I Placed an order on some 2023 "BU" coins. One came to me with a big flat edge on one side the coin. I contacted for replacement they told me that I can expect the coins to have damage from time to time. Theirs a reason I pay the higher premiums for "BU" coins. Yes they in no way are going to be Proof finish. I understand they will have some scratches here and there. But to buy a new coin and the edge flattened is not ok. Not only did I pay a premium markup but I also will take a loss when/should the time come for me selling it. They did me dirty and no concern for making it right. For that reason I'll NEVER be back.
Hello,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
Please let us know if you would like to exchange this coin by emailing in to sales@sdbullion.com
Thank you for your feedback!
Best,
SD Bullion Customer Service
The quality, packaging and shipping of products is excellent. I have ordered from SD Bullion three times and been happy with the purchases and payment options. There was a hitch with payment of my last order due to the postal service. But I contacted SD Bullion's customer service and they were helpful and prompt in getting the situation straightened out. Thanks to the great service team!
Hello Eva,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I bought $100 Face Wash quarters. They mixed 200 fair/good coins with 200 EF/AU coins. When placed in plastic coin tubes there 15 coins short. I called Frank at Cus Service, no help. I will be buying local from here forward.
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback. We will pass these comments to our team. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Good fair prices honest service sent on a timely manner. There are a lot of companies out there that I don't trust but this is not one of them.
Hello Anthony,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Gold came exactly as was on website as describe some places sell say something and it's not true you don't get what you paid for
Hello Gerald,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I went online to purchase from this company. In checking out, I accidentally hit the pay by check instead of the credit card option. Once this happened, I could no longer move forward or backwards in the system. I could not uncheck the option to change it to credit. I backed out of the page and re-ordered the product. Weeks later I got a bill for a cancelled order. I never hit the place order button. Not only that, but the bill that came was for the 35.00 cancellation fee, plus a 47.46 market loss ( silver price barely moved) and a cancellation fee of 47.46. When I tried to contact them about this, they had no interest in being reasonable. This is their policy. Fraud. Do not do business with this company.
Hello Greg,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
When an order is placed, we email you the order confirmation. In addition, we email you letting you know we are still awaiting payment for an order if we have not received it after 7 days of placing the order. We then call you for payment. Finally, the order is cancelled if we do not hear back.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Canceled an order within 10 minutes of mistakenly placing it and was charged a cancelation fee even though silver was trading higher. SCAMMERS... Better to use Bullion Exchange.
Hello John,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
DO NOT buy from. They will make you wait 30 days for refund if your package gets lost and no one to talk to. Sends you generic message back
Hello Victor,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
So, my wife ordered silver for the kids and when we went to pay, their site would not take my payment. At the time, we were just starting chemo treatments and I didn't have time to follow up on the phone for an hour. About a month later, I get a cancellation bill for $400 and threatening to send it to collections if I didn't pay it. I called and explained the situation. These heartless bastards didn't care. They said pay or it is going to collections. They were not out silver and offered to go through with the order even though the silver is about the same or a bit lower in price. However, they didn't care. Since Biden is rewarding people with low credit scores, told them that they can refer it to a collections agency. They will not get one dime from me as it was their system that would not accept the payment! Don't use these heartless SOBs for your investments! Sad that they are willing to lose customers over a BS $400 fee!
Hello Steve,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday. In addition, we welcome you to order over the phone if you are having trouble on our website.
Thank you for your feedback!
Best,
SD Bullion Customer Service
If you are looking to purchase silver or gold, look no further. Glad I got my order done here. Best price anywhere.
Hello Jeff,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to leave us a review. There are different reasons why a check can bounce. This is easy to solve. We'd be happy to help you and look into this issue. You can call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Regarding the turnaround, we apologize if there was any confusion. Checks and e-checks typically take 3-5 business days to be processed internally. After that, orders are sent to the shipping queue for 1-3 business days. Delivery with free shipping is 5-10 business days, once shipped.
Thank you for your feedback!
Best,
SD Bullion Customer Service