Scribd

I signed up for the 30 days free trial. After couple of days, I canceled my account. When I checked my credit card, there was a charged. I was upset. I reported the charges to my credit card. My credit card asked me to work with Scribd. I tried, but I got no response. The next month, I saw another charge. I decided to go back on the site and put in my user name and password. It showed the account was "inactive." How can you charge me for a service you did not perform? I sent them another request. No response! After reading your comments and reviews, I'm starting to wonder how many many people did they do this too? At this point I am seeking legal help. It may be chump change to others. But it's the principle. Can you imagine how many people went through this thinking its only $10. I will contact my credit card again. Anyways, I was charged twice for a service that was not performed.

I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.

I thought I cancelled it, but it looks like I did not.

The reason is that when I click on cancel membership, I am taken to the next page with no clear sign it isn't done. Even though there is no clear sign you need to scroll down to continue cancelling, it's still needed.

Why can't you be more honest about this process, detailing everything one needs to do, so nothing like this happens? I am sure I am not the only one with this problem, check out this article: https://the-digital-reader.com/2015/07/03/psa-have-you-cancelled-your-account-at-scribd-you-might-want-to-double-check-that/.

So apparently customer service only helps you until you actually need a refund. Just noticed that I had 6 months of charges on my credit card and had never signed up. They couldn't find any account for me under any of my emails nor my credit card number. Finally found an account for me under someone else's email and asked if I recognized the email. I said it wasn't my email and that I wanted a refund of the 6 months and also my credit card taken off that account to prevent any further charges. I got an email back from customer service saying "Ok so you say it's not your email but do you recognize it?". No! If I recognized it I would have said something. I reiterated that it wasn't mine, I didn't recognize it and wanted my refund. Up until then they had been answering my other emails after about 12 hours. Once it got to the last one, nothing. I emailed them back two different times and nothing. I can't believe they are still in business with this many complaints.

I have subscribed as it was written 3$ for annual subscription, however per month was lightly visible. They charged 50$ without informing and saved payment card details, and the book I wanted to read is a sample copy not the original book. I have written them to refund but no reply yet and there is no contact number to reach. This site is Fraud and I am very frustated that I have even visited this site.

Seriously! I was a long time subscriber until you guys went to the limited number of books per month. When you returned to "unlimited" version, I tried you again, but it wasnt worth it. When I tried to unsubscribe, I thought I did, but you charged me!

Then I recently noticed that there is a small continue button almost hidden and then multiple additional pages I had to continue through.

Why not make it simple to unsubscribe instead of making all your ex customers pissed off?

That is a HORRIBLE business policy!

Update: After many emails Scribd finally refunded the money, but the company STILL needs to make unsubscribing more transparent!

I was allured into subscribing for a…
I was allured into subscribing for a free period and although I cancelled and never used their web services again I eventually found out that I kept being charged monthly fees for many months for a total of 86.66 UK Pounds.
Eventually when I realised the overcharge I asked to be refunded the amount charged in excess but I only received 9.99 pds refund! I complained several times but they are insisting to say that I did not cancel in time. NEVER used then again and suggest you do the same too!

I I downloaded one page of sheet music from Scribd once using a free membership. I haven't used the site since. However, the company converted my free membership to a full membership without notifying me, and then charged me monthly fees without emailing me to let me know. I noticed a few months in and canceled my membership and assumed it was taken care of. Several months after that I tried to cancel again, this time via email instead of the online form. It still didn't work. They've refused to reimburse me for the full amount and only offered to return a small portion of what I paid.

I think that this method of hidden membership activation and credit card charges is unethical and (I imagine) illegal.

I definitely had some trouble with this company.

I definitely had some trouble with this company but having paid for subscription via PayPal -- I was able to dispute the charges and PayPal got me all my money back. I don't recommend you giving this company any financial info like a credit card or banking info.

I cancelled and they continued to charge me. They didn't send me a cancellation confirmation or anything.

*UPDATE* They did refund my money a day after I complained and disputed the charges on paypal. They didn't send me any useful update emails.

This service has about 70% less books than Audible plus the books they do have skip and or pause throughout the books. I have contacted Scribd 3 times trying to get them to address the problem. It took 2 weeks for them to respond to my first contact saying they're happy to say the problem had been fixed. I contacted them back telling them the problem has not been fixed. I contacted them again recently because I had not heard back from them. As of today I have still not heard back from them and the issue persists. I could understand if it was one book Or if it was just once or twice per book but it isn't. It's every book, every chapter. I've even tried deleting the app and downloading it again. That didn't fix it either.

Terrible company, billed me for 6 months AFTER i cancelled my subscription. I had also cancelled my account so that i had some certainty that i would no longer be billed, but this was a mistake as i no longer had access to attempt to cancel the subscription (again).