Seriously! I was a long time subscriber until you guys went to the limited number of books per month. When you returned to "unlimited" version, I tried you again, but it wasnt worth it. When I tried to unsubscribe, I thought I did, but you charged me!
Then I recently noticed that there is a small continue button almost hidden and then multiple additional pages I had to continue through.
Why not make it simple to unsubscribe instead of making all your ex customers pissed off?
That is a HORRIBLE business policy!
Update: After many emails Scribd finally refunded the money, but the company STILL needs to make unsubscribing more transparent!