I signed up for a 14 day trial and canceled on that day. I was charged 89 dollars a few days later. There isn't a number for customer service. We will see how honest they are and if I get my money back.
They emailed me back and gave me a full refund. I was pleased with the way they handled their error.
A family member signed up for free trial, didn't read fine print. 2 and 1/2 years later, 8.99/month, not ONE use of the service. They were willing to refund 1 month of charges.
WHAT A JOKE, STAY AWAY.
After signing up for the free membership, I canceled within weeks of signing up. A month or so later, I checked my account in account settings and it said that I had active membership plan. After seeing a recent charge on my credit card statement and looking back over the past several months, I noticed they charged my card every month since. I made the company aware of this and they indicated they were only authorized a refund of the most recent month and then they canceled my membership. Do not sign up for this service. With so many people with similar complaints, how can they get away with this.
Hi David - I'm so sorry to hear about these unexpected charges. Most likely, your subscription was not actually canceled, which is why you received these charges. Could you please reply to this with your ticket number? We would like to make it right with you.
Not a minute on their site and they already privatize content and want me to pay to see it... knowledge should be free. They are $#*! and i honestly need help with my essay that they couldn´t provide. $#*! them. $#*!ing $#*! them.
Apologies for the troubles, a member of our support team can definitely help you with this! Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!
Stay Away! They make this difficult to quit. They do not respond to support inquiries. This is not remotely worth $8.99/mo. My personal experience with them is poor. Was difficult to get them to acknowledge I quit. From the research I did while trying to quit - looks like many others had the same experience. BAD!
Hi James. I'm really sorry you had such a hard time canceling. I tried to reach out to you here 1 week ago but I haven't heard back so I'm trying once more. It looks like we responded to your support ticket #619825 within 8 hours of it being submitted (on Oct 10), canceled your subscription, and refunded your recent charges. If you tried to reach us before that and were unsuccessful, I sincerely apologize and welcome any information you have about how and when you tried to contact us. Also, I included an additional offer in the private message I sent you here last week; please check it out. --Jerry, Customer Service Manager, Scribd.com
I downloaded Bridge-Design-N krishna raju. Pdf turns out 70% page isn't uploaded with a dialog box " you either reached the page that is unavailable or reached viewing limit for this book" i have my exam and this site almost ruined my life. Somebody needs to sue this site.
Hi Abaddon - I'm sorry to hear about your frustration with this book. This PDF document isn't a book that was uploaded by our publishing partners, but was actually uploaded by a fellow Scribd user. All documents on Scribd are uploaded by our users without approval or editorial intervention from Scribd staff. Scribd has no additional information about the content of specific documents and we are unable to answer questions you may have about the content of specific documents, nor can Scribd directly provide a copy of this document for you in full.
Some uploaders choose to include information in their public Scribd profiles or their uploads that you can use to contact them, however, we're unable to provide contact information beyond what is listed there.
If you wish to read full books with us, I suggest taking a look through our proper ebooks selections: https://www.scribd.com/books, or, filter any search term by "Books". All of our ebooks, audiobooks, and magazines are uploaded in full directly from our publishing partners; that content is regularly monitored and maintained by both Scribd staff and our partners directly - as such, we can fully guarantee the quality and completeness of content uploaded this way.
I hope this helps to clear things up a bit, though you have my sincere apologies for any inconvenience this causes you. Please let me know if you have any further questions!
As a concept, Scribd WAS fantastic. Originally, I signed up for the technical papers but I immediately fell in love with the ability to read any book I wanted anytime.
That is, until March 21. The update was forced, meaning I couldn't open Scribd until I updated the app. Now, I can't even access the book I am almost finished with.
Every time I open a book, it counts as one of my allocated books. I even if I sneak a peek, I 'm committed. I understand changing business models, but really? This was poorly executed. I would not be surprised if the subscriber base decreases dramatically. I will definitely consider unsubscribing if this isn't changed back.
I cancelled my Scribd account in October and the charges stopped. However, in January they started charging me again for every month till may. When I emailed them about it, they said they could not find the charge or my account despite me sending them the email, username, last 4 digits of my card, and even a screenshot of my scribd account. Then they asked for the expiration date of my card as well as the first 6 digits of the card! It feels very shady and I have since disputed the issue with the help of my bank.
Hi Raweel, thank you for your feedback. We're sorry for the difficulties you experienced with canceling your subscription and that our team was unable to locate your account. Our agents ask for the first 6 digits of a card as a last resort when card information is too similar to other customers. With thousands of transactions coming in daily from customers world-wide, many numbers can appear almost identical. Scribd has security measures in place that prevents us from viewing full card details to keep your information safe. We will absolutely never ask for the entire card number.
We understand your concern, however, the first 6 digits of a card number is the best option we have to verify that one of the accounts our agents are viewing is indeed the subscription that has been charging you. Again, this is always a last resort option since we never want to get to the point where we say that we can't help you.
If you have further questions for Scribd, feel free to reach out to us.
I was charged before my free trial ended and I have been unable to get a refund. They claim that someone linked my info to their account and even though I have told them several times that isn't my email address, they have yet to refund me (this happened early May). I have been trying to resolve this ever since. They also take up to a week to even respond to emails. Awful experience.
Hello Nicole, Sorry to hear about the trouble you are having. I am happy to help get this resolved for you but I haven't been able to locate your support ticket. Please let me know your ticket number so I can look over the account we located. If you do not know your ticket number you can submit a new ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
Thanks! -LC
I have no recollection of signing up for this account. I actually have had no knowledge of this service because I have never been sent a receipt for my monthly subscriptions. I have no idea how they got my credit card info, but 2 years and $200 later, here we are. So disappointed.
Hi AM - I'm sorry to hear about your unexpected charges! Most likely, you created an account with us a while ago which was never canceled. Please email us at help@scribd.com and we'll be happy to locate the account and issue a refund. Thank you!
I signed up to use the site, but found it wasn't worth it. So, I cancelled my membership. The website correctly says "Your scribd membership has expired"... BUT I just realized they have been charging my credit card every month since I quit in September. I'm now logging them as fraudulent on my credit card site.
Hi Martha - Since you cancelled but have still continued to be charged, this means you have a second account that you created with us, which was not cancelled. Please email us at help@scribd.com and we will locate that second account and issue a refund. Thank you!
I dare you to try to find a way to talk to a human at this company. There is no number to be found. And it is so many steps to cancel, but they sure make it easy to take your money and increase your fee. It is deceptive advertising to make it appear free. People are not stupid. The company should take note there are almost 800 1.5 average reviews here.
Hi Kelly, we apologize for any confusion with our cancellation process or connecting with our support team. Our Help Center provides a step-by-step guide on how to cancel your subscription successfully. You can check out the link here to learn more: https://bit.ly/2UpEyYF
If you require further assistance, please use this link to create a ticket and connect directly with our support team: https://scr.bi/assist
Thanks! -VG
This used to be a great service. After the most recent changes now it's just a piece of garbage. While the site professes to be user friendly, it makes it very difficult to cancel. What was a great business model is now simply going to become a failed business what a shame.
My account got overdrafted today, and, shocked, I went to see why. Curiously, for at least 3 months now I have been getting charged 9.99 for a scribd membership. What made this suspicious to me is that every month it id filed under a different category.one month it's music, the next it's Other/Business. I have tried my facebook account, as well as every email I own and I am still getting charged. I guess if I were to be contacted, use my email: *******@hotmail.com. Until then, I will be disputing this charge.
Hi Jakob. We have sent you an email that you have provided requesting further information. Please make sure to reply to our email with requested information. Thank you. -Donni, Scribd Customer Support
A month after I signed up & agreed to pay $8.99/mo... They changed the rules from $8.99 per mo. To $8.95 per BOOK! Anyone who even considers signing up w/ scribd... Instead, do what I am now doing. Apply online for a library card on your local County Library Website & read and/or listen to as many Ebooks/Audiobooks as you want per month for FREE. You don't even have to go to the library... It's all done online. Why pay scribd for a service that your County Library offers for FREE. I wish someone had told me about the Public Library's FREE Ebook/Audiobook Service BEFORE I got hooked up with those Scribd crooks!
I have subscribed apparently without realizing. Once I decided to end my subscription, I wasn't able to do that as the website doesn't allow me to sign in or cancel anything. Stay away from this website.
Hi Aylin, we're sorry you've encountered some cancellation difficulties. Our team would be more than happy to help you out with this. Please reach out to help@scribd.com to connect with a support specialist, then update this review with your ticket number so we can follow up with you. Thanks!
I signed up for scribd and like everyone else keep getting charged despite cancelling. Company is horrible and says they will only refund 30 days despite charging me for a full 4 months. I would like a full refund
Hi Charee - We apologize for any frustration here. We'd be happy to take a second look and have a specialist assist you in resolving this. If you haven't already, please reach out to our support team at help@scribd.com and update your review with your ticket number. Once this is done, we'll have someone follow up with you right away. Thanks!
Tried the free trial for a book I needed for research. When I can't view the book I decided to cancel but they decided to charge me for the next billing period. What would I do with this for an extra month if I can't view the book I need? And why charge people during their free trial? Some would say that it's a "pending charge" but no it states on my account that my trial was cancelled during at the end of my 30 day trial even though I cancelled before the 30 days. What a scam.
Hello Nata - Apologies for any confusion. Once your subscription is canceled, you will not be charged after that date. A member of our support team is more than happy to look into your recent charge and cancel any active subscription you may have. Please email us at help@scribd.com, and we'll reach out to you shortly. Thanks!
I don't even recall signing up for this, but the monthly charges keep coming even when my credit cards are replaced. The only way to reach them is through email, and they NEVER respond. My letter to the KS Attorney General is ready to be sent.
Hi Kevin, I'm glad we were able to get this resolved for you via your support ticket. Please let us know if you need further assistance. Thanks! -Donni, Scribd Customer Support
I signed up for a trial and then I deleted my account, but after a month they charged me for a subscription and account that doesn't exist. I have written a lot of emails, but without any answer. How is it possible that I pay for something that doesn't exist and I can't log in because this account is deleted?
Thanks for letting us know and we apologize for the delay! We can help escalate your cxase. Let us know your ticket number and we'll get right back to you -EC
Overview
Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Apologies for the troubles, a member of our support team can definitely help you with this! Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!