ScanDigital Photo Scanning

You guys are AMAZING! I am so glad I found your service. I just wanted to let you all know how happy I am with my photo disc. The digital images look so clean and I can finally get rid of these bulky photo albums. I cannot thank you guys enough, but I will recommend you to all my friends and family! My video tapes are next! :)

IMPORTANT. They charged my credit card without my permission and misled me on the estimated cost. They estimated the cost to complete my order and the final charge was $69 more than they estimated. Did they call me to ask permission? NO. Did they offer any solutions when I phoned them to discuss the charges? NO. I believe they are using the Groupon deal to drive traffic/customers... then charge them exorbitant fees to make more $$. It's really too bad as their work is quality, but based upon my one and only experience, they can't be trusted.

I've never used an online service for scanning before, but I don't have a slide scanner, so...

It was ok. Service was a little slow, but probably better now that the Groupon avalanche seems to have passed. I have two complaints, one, that the scans at their regular resolution are pretty small for this day and age when cameras regularly bost 12 Mp or more; and second, their website was so incredibly slow, even on a fairly modern MacBook, that it was almost unusable. It made checking on order status and downloading files from the online gallery almost impossible.

For a business that is based in tech, that is inexcusable. They really need to take another look at their business model, because they are not up to speed.

Using a Groupon, I sent Scan Digital many family photos to be digitized, including several 8x10s. Several weeks later I got back the disk. The photos were scanned improperly so they are all underexposed. But worst of all, they lost my irreplaceable 8x10s and they are not on the disk. Several calls to the company have not produced any result other than they "can't find the photos." This is a horrible company who pretends to give good customer service by including little thank-you notes with your order. Bull$#*!. I am heartsick over this.

I was excited when Groupon offered a deal for photo scanning services. I had wanted to scan some of my film photos for some time, but was wary of sending it to out-of-the-USA photo scanning services recommended by friends. The fact that I could send my pictures to the same state made me feel better.

After sending in two orders, the CEO sent an email (probably some form email) that posed these questions (I've included my answers):

- How likely you are to use our service again?
Maybe. I scanned most of the pictures that I want electronic files of, but if I happen to sift through my parents photo albums, I may use your service again.

- Would you recommend our service to your friends and family members? Why or why not? I would recommend the service to people. Many of the photo scanning services used to be outside of the country, and that was scary for many of my friends. I've already recommended the service to several people.

- Do you have any feedback on our pricing options? Were they straight forward and easy to understand? The pricing was confusing and isn't easily understandable from the website. I had to call and get clarification regarding some points.

My only complaints are (1) the backlog and time for processing, and (2) when I received my return order, my pictures were returned in the order I sent them (as I requested), however, they were not packaged in a careful manner. Many of my pictures came back to me bent, which was disappointing. The saving grace for the bent photos is I now have them in digital form so I can reprint a new copy.

I simply cannot believe how SLOW these people are! I sent in a negative strip with 3 exposures on it back in 2/15 it was received, real simple order, scan, send me a CD, that's it and here I am 3/15- FOUR WEEKS later and the progress on this has gotten only to the FIRST quality check! I've emailed them twice asking WHEN this will be completed because a client ordered a copy licensed for their in-house project and paid me for it back in FEBRUARY, and they have been asking about this several times now.
I'm looking now at having to refund their money because this has taken so damn long it's beyond ridiculous. Both time they replied to my email they said they were extremely backlogged with orders from JANUARY!

My advice is find someone else, I'm not sending these people the 8mm films and other stuff I WAS going to.

I bought a Groupon which was to allow me $100 toward scanning old slides. I thought the price was $. 68 per slide so I mailed 150 slides. Imagine my shock to discover they charged my credit card for 150 "stereo slides & 126 negatives" at $1.58 each. I went by the prices on their first page and didn't realize they called my slides 2.25 (same format as 35mm). I still had red-eye and the focus wasn't that clear. The best adjustment offer they can give me is 30% off $237. I am not happy.

I am so upset right now at ScanDigital I could literally scream! My sister and I sent them our old reels and a hard drive and have been waiting about a month and a half now. We applied 4 Groupons to our orders thinking surely that would cover what we sent them. My sister informs me today that ScanDigital wants to charge us an additional $723.20! Of course I try to reach them through repeated calls and emails and cannot reach anyone. I definitely cannot recommend ScanDigital at this point and I am hoping to at the very least get my videos and hard drive back.

Though there was a hiccup with the application of a Groupon to my first order (quickly remedied with an email to them), I was very pleased with the service. The quality of the digitization of slides came back clean and crisp. I was impressed with the handling--slides were meticulously returned to the boxes in which they were packed. I received my DVD / slides back approximately within the 8 week estimate range.

Also, I apparently entered a digit incorrectly on my address when placing the order. Not to worry, I received a call on my cell that the package was returned to SD, and asked to re-enter or provide another address. Keeping track of priceless slides is important, to say the least. Even when I goofed, SD had my back.

Nicole at customer service helped me re-route my package and also correct my Groupon issue. Kudos.

Ordered transfer of VHS to Hard Drive. Company took 2 moths to screw up the order by not actually transferring it to a hard drive. Inquiries were made and company refused to return emails/calls. Did not refund anything but acknowledge they did not transfer to Hard Drive although that was what the order was for.

Scandigital: You are not the government: You cannot charge for empty promises, you cannot charge for nothing, you cannot take people's money without working for it, you cannot charge for services that are not provided.

I was once very happy with the work they did (when I sent my old VHS tapes to be transfered to DVD's). I "tested" them out by sending tapes that weren't so near and dear to me, working up to trusting them for my wedding videos. But it is now 10 weeks later and I still don't have my DVD's back. There was no indication when I sent them in that the turnaround time would be excessive. I contacted them a few weeks ago, and they promised to move my order up in the que, but I still have not received it. 2-1/2 months to do a rather small order (10 tapes) is totally unacceptable, and for that reason I will NOT use them again.

Scandigital is the BIGGEST RIP OFF ever! I can't believe how ripped off I feel. I used TWO groupon coupons, which should have more than adequately covered the 10 VHS tapes I mailed it (at my own expense), but I was just charged an additional $130. This can't be legal! How do they get away with such awful business practices? I'm also angry at Groupon for offering coupons to such a nefarious company. Shame on ScanDigital and Groupon.

I also had a groupon and was taken in by their "no need to count or sort, just estimate the box size you send in." So, I send my stuff in expecting them to give me some sort of estimate. I figured the negatives were going to be about $. 70 each and I was prepared for that. The next thing I knew, they had charged my credit card $1200 (that is in addition to the $300 groupon I had!). I called and they told me that I "should have used the negative calculator" and they wouldn't give me back my stuff because the work was already done. It took me forever to get a breakdown of the costs only to find out that very few of my pictures were charged at the. 70 a picture price. Every time I called, I was told it is clear on the website and it was my fault. When I suggested that they send an email confirmation and estimate for large orders, I was told that they couldn't possible do that. When I finally got the money together, I did get my stuff back and it was good quality. But Buyer beware!

Either scan them at home or take your photos to Kodak kiosk. You can enhance your photos with the most basic photo editor.

They claimed to:

Summary
Step 1: Place Your Order
No need to count or sort.
Generate a UPS Label from our site.
Ship your materials and track everything using our Essential Tracker.

Step 2: We Scan & Review
We provide the highest quality.
We crop, rotate and color correct all images.
We remove dust and minor blemishes.

Step 3: We Return Your Originals & a Digital Copy
You receive a lifetime of memories on an external USB Drive preserved forever.

ALL INCORRECT. MY REVIEW TO THEM:
I, most likely, will not recommend your services to anyone as your claims, "HOW IT WORKS", is utter nonsense.

The digital photos included on my thumb drives looked identical to the original photos.

My understanding was you would clean, correct and modify any blemishes.

What you did... I could have done. And, in fact, I have already corrected blemishes, scratches, colors and clarity on most of the photos.

I had such good hopes of your abilities and ethics (as described in, How it works).

Your shipping practices are accurate.

BELOW IS MY RESPONSE TO THEIR FINAL REPLY:
There was no customer service response other than to say 'we will do better on your next order'.

Seriously? I wasted every bit of money paid to you. I could have scanned them myself and performed better optimization.

Consumers, please save your money.

If you are expecting a reasonable time frame for your scanning, this is NOT the company for you. The total time from when I placed my order until I actually saw my transfers online was 36 days. It was another two weeks before my originals were returned.

The only reason my order was processed this "fast" was because I constantly hounded them about their terrible service after weeks with no communication. Early on they sent me a notice stating "We are now digitizing your items" - which turns out was a complete lie.

Finally found someone who was honest, and their response about the long delay in processing my order was: "We are now digitizing your items means that your order is in the process of being digitized but may not reach a technician automatically. Unfortunately, we are short-staffed at the moment, hence the delay in getting your order processed through to completion." Say what?

Then, after weeks of delays, they held up my order for a bogus additional payment, when in fact they actually owed me money. It took them days to resolve this internal IT problem, but in the meantime they refused to release my order. Days later, they released the transfers and refunded me $37.71 with no apology for all the delays.

Never again will I use them. I had high stress the whole time they were in possession of my priceless videos. It took days for them to respond to my messages which stressed me even more.

In retrospect, I believe the reason they are always discounting everything is that they have positioned themselves as the low price leader and not a quality, reputable resource for your irreplaceable memories. Taking this risk is similar to looking for a low priced brain surgeon.

BUYER BEWARE!

I am completely disappointed and utterly frustrated. I sent in 19 mini VHS tapes to be transferred to CDs and an external drive (it took 2 months). What I received were awful. Most had video calibration on them with white noise and couldnt be watched. I sent them back for a re-do. When I received the new CDs and external drive (after yet another 2 months) the white noise and video calibration were gone but the sound kept going out. When the sound WAS on, it wasnt in sync with with the video. Its so frustrating to watch someones lips moving and their voice is somewhere else. I sent in my Groupon receipt and credit card charge receipt and asked for a refund of those charges. I felt another re-do at this point was ridiculous. They sent a reply that theyd look into it. That was over a month ago. So this has been almost SIX months of frustration. I emailed them AGAIN asking what the delay was and received a generic email saying I needed to reopen and reply to the request number. Aaarrggghhh! I just sent in another email stating my frustration and asked again for the refund. Who knows what kind of response Ill get. So Im resorting to this negative review. I dont like writing them but I feel this one is deserved. Oh, and Im never using Groupon again either. I think the value v/s quality simply isnt worth it.

Don't want to bore anyone reading all these reviews but my story is basically the same: sent in 6 VHS, waited forever, got 6 DVDs and 6 VHS back but all were mislabled, unfinished, and one wasn't even mine! Multiple phone calls talking to different people every time and they never found my VHS. Gone forever! I hope Groupon knows just how bad this company is and never accepts an offer from them again. Horrible service, practically nonexistent customer relations, and LIES!