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RD W.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design, Computers & Technology

Member since March 2018

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1 Review by RD

3/14/18
I simply cannot believe how SLOW these people are! I sent in a negative strip with 3 exposures on it back in 2/15 it was received, real simple order, scan, send me a CD, that's it and here I am 3/15- FOUR WEEKS later and the progress on this has gotten only to the FIRST quality check! I've emailed them twice asking WHEN this will be completed because a client ordered a copy licensed for their in-house project and paid me for it back in FEBRUARY, and they have been asking about this several times now.
I'm looking now at having to refund their money because this has taken so damn long it's beyond ridiculous. Both time they replied to my email they said they were extremely backlogged with orders from JANUARY!

My advice is find someone else, I'm not sending these people the 8mm films and other stuff I WAS going to.
dannyl25
Ashinie K. – ScanDigital Photo Scanning Rep
Hello!
I am sorry for the delay in your order. Our facility went through some major upgrades in order to ensure our production is efficient and better moving forward and therefore, our orders were delayed. This is not our usual turnaround time for orders as we are able to process and ship out orders in 2-3 weeks at the most. I am very sorry for this delay in your order but would like to get it expedited and completed for you. Could you please get back to me with your order number? I may then take the proper steps to get it expedited for you. We appreciate your patience.
Best Regards,
Ashinie Kapuge
Senior Client Manager

RD Has Earned 5 Votes

Rd W.'s review of ScanDigital Photo Scanning earned 5 Very Helpful votes

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