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IMPORTANT. They charged my credit card without my permission and misled me on the estimated cost. They estimated the cost to complete my order and the final charge was $69 more than they estimated. Did they call me to ask permission? NO. Did they offer any solutions when I phoned them to discuss the charges? NO. I believe they are using the Groupon deal to drive traffic/customers... then charge them exorbitant fees to make more $$. It's really too bad as their work is quality, but based upon my one and only experience, they can't be trusted.
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If you are expecting a reasonable time frame for your scanning, this is NOT the company for you....
I had been procrastinating for years in digitizing my photos. Finally, since I was downsizing and...
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Hello Andrew,
I apologize for any confusion. Our pricing is clearly stated on our website, and we only processed what you sent in. Under our Terms & Conditions we ask that you only send in what you would like processed, and by accepting them, you are giving us permission to charge for the work done, which is only what the customer sends in.
That said, I am sorry to hear you had a negative experience with ScanDigital, but I really hope you are pleased with the final product.
Best Regards,
Danny L.