I also had a groupon and was taken in by their "no need to count or sort, just estimate the box size you send in." So, I send my stuff in expecting them to give me some sort of estimate. I figured the negatives were going to be about $. 70 each and I was prepared for that. The next thing I knew, they had charged my credit card $1200 (that is in addition to the $300 groupon I had!). I called and they told me that I "should have used the negative calculator" and they wouldn't give me back my stuff because the work was already done. It took me forever to get a breakdown of the costs only to find out that very few of my pictures were charged at the. 70 a picture price. Every time I called, I was told it is clear on the website and it was my fault. When I suggested that they send an email confirmation and estimate for large orders, I was told that they couldn't possible do that. When I finally got the money together, I did get my stuff back and it was good quality. But Buyer beware!