Samsung

We got a gas stove in Sept. The oven is leaking gas (had all lines checked by plumber and it is in oven). You would think it would be a priority, but not with Samsung. I have been jerked around for 4 days now. They say I am expedited case, but 3 days later nothing! I have owned Samsung products forever. Never again. They would rather our house explode then deal with this.

Their products are mostly good, but their inventory, order fulfillment and customer service are lacking. They should be able to better predict their inventory, or at least notify their customers when order statuses change. That goes into order fulfillment which sucks to say the least. Finally, they do not equip their customer service representatives with enough information to be able to actually help anyone. It's the same canned response that mean nothing in the end. If I didn't know any better, I'd think this was a startup company or a small business run out of someone's home.

I've been dealing with a problem with my fridge within 30 days of Delivery. I am so tired of fighting with Samsung to get a fridge that should not be defective upon delivery. Their customer service is the worse and they don't speak/understand English well. They refuse to transfer to an English-speaking rep when asked. I told her to be sure to have Management review my call! Their products are garbage and belong in the trash.

I was trying to recover data from a busted Galaxy S7 phone. Data recovery options for Samsung phones are limited so I was heavily relying on Samsung Cloud. I kept running into bugs and issues on Samsung Cloud, forcing me to reach out to their customer support who were not very helpful.

When reaching out to support, they are very hesitant to admit they have a problem that needs fixing, and it takes a lot of convincing. The first problem was when the Gallery could not be accessed on the cloud. Luckily, a lot of other people were experiencing the same issue, and Support didn't believe me until I shared links to other forums where people were talking about it. Another issue was with the Cloud Sync feature which stopped working for me and to this day they never resolved it. One guy actually hung up on me. After that I stopped trusting them and haven't reached out again since.

I like my new Galaxy phone, but the Samsung Cloud is always broken and their Support is not very helpful.

I have a Samsung refrigerator: 4 yrs old, ice machine horrible - makes about 4 glasses of ice then its empty. Then periodically the motor ices up and I have to unscrew the inside back panel and thaw it out or the ice will burn out the fan motor that cools the fridge! Have a Samsung S9 - horrible, ppl. Tell me they can't understand what I'm saying when I'm on speaker phone b/c it sounds warbled. I also have a 3 yr. Old Samsung dishwasher - horrible. The thing is so noisy you can't run it and watch t. V.@ same time. NEVER buying foreign again. All a bunch of junk.

We bought a 65" TV 2.5 years ago and the booklet that came with it said it had 3 year warranty. We've spent 2 days on the phone trying to get them to honor that and they won't. I'd give a 0 rating if allowed!

I use to be a big fan of Samsung electronics. Now it all seems to be garbage. I bought a tv from Walmart and it crapped out after 8 days. I paid 8000 for a fridge and the ice maker has given me nothing but grief since day 1. I will never purchase or recommend a Samsung product to anyone and will discourage the purchase to anyone I can. This is now a company that seems solely focused on profits rather then product quality or customer service from what I have read and experienced.

Do not buy Samsung, period. We purchased this refrigerator less than 5 years ago and the top ice maker stopped working. Contacted Samsung after reading so many other reviews about defective ice makers in their refrigerators to ask for help with repair, as this is a $3,000 refrigerator that should not need repair after so short a time. I was told there was nothing they could do and to call a service tech or buy a guide to try to repair myself. Told Samsung they should take a look at the astounding number of complaints with their refrigerators and stand behind the quality of their products and the consumers who keep them in business. They don't seem interested in doing either, only interested in ripping consumers off with a poor product and poor customer service. This will be the last Samsung appliance I will ever purchase and encourage others to stay away from this brand as well.

Samsung appliance warranty for service is terrible. If you need a part you may have to wait a month before your appliance would be repaired. This is after waiting for two weeks for a tech to show up. Called a number of appliance repair shops and they do not work with Samsung due to the impossible requirements that they must meet. Wished I had checked the reviews on Samsung before purchasing their products.

I set up an account with Samsung to purchase a streaming service. I never completed the transaction, and subsequently closed the account. It was open for 2 days. Then Samsung charged my debit card $. 15. Yes, 15 cents. So, for $00.15 dollars Samsung has lost a customer. I don't care if I live to be 100 I will never purchase another Samsung product. Do business with disorganized mess if you choose, but remember that if you ever have a problem with any of their products you are better off writing off the money paid than attempting to resolve the problem with Samsung! They are the most hopeless company I have ever encountered.

We purchased a Samsung top of the line top loading washing machine and dryer and in less than 5 years, had two repairman out to try and figure out why debris was being left on my clothes. Finally was told that there was tons of rush on the spin basket and that it could not be repaired. It was apparently a defect and should not be rusting. I reached out to Samsung as did the repairman only to find out that they would not warranty the washing machine. As much as we paid for the washer, it should not have had this rust issue in less than 5 years. There are only 2 of us so it didn't get a ton of use. Very disappointed. I won't purchase another Samsung, that's for sure.

Dear Samsung,
You can shove this piece of $#*! TV up your $#*!! Spend all this money on a TV for it to not work after some many years. This TV is in perfect working condition. But yet you $#*! $#*! company feels the need to make it to where a person can't update their apps after so long. I will never buy another samsung tv from this point on.

P.S. I truly hope you choke on a $#*!ing remote battery after seeing this you ignorant $#*!s.

Samsung is Garbage and their customer service is a joke - I bought a washer and dryer and have had to have them repaired a number of times in less than 2 year, the most recent issue being a huge safety concern. The Dryer will not turn off unless you open the door or flip the breaker off. We put the dryer on and went out only to find it still running 6 hours later, The unit runs it's cycle and the Keypad goes off but the dryer keeps running. I called Samsung and they basically blew me off. Now I have decide it it's worth throwing good money after bad or push the piece of crap to the curb and by a new one ---- last piece of advice run don't walk away from any samsung product

Purchase new washers machine and in 10 months it's stop working making loud noise, then leaks. We call Samsung, first they offer repair company, who's never showed up. Than they offer E- coupon - also never been issued. After three months of waiting they telling me it's out of warranty they can't provide with any help any more! Minus - 10 stars! No more Samsung products in my house! Never trust Samsung!

I have a Samsung Smart TV that is under warranty and the remote was not working.I took it into Best But the first time and the associate gave me a charger to charge the solar remote. Did not work.Went back and after an hour of talking to your rep on the phone who was of no help at all, said they could not authorize a new remote, the manager of the dept. was totally frustrated with her and hung up. It was so ridiculous that it took over an hour with no solution. Finally after talking to his supervisor, the associate told me to come back with the remote and they would swap it out. What a ridiculous waste of time this was. I will never buy another Samsung product!

I purchased an A71 16 months ago and it has already broken. It's unacceptable to me that a $600 phone should only last 16 months. I'm not opposed to paying for repairs, but I don't think I should have to pay for them to diagnose why their 16 month old phone does not work. My next phone will be from another manufacturer and I plan on avoiding Samsung for all other purchases.

I shopped for a bright room TV. Online experts said to get newest Samsung QLED TV. It was over $1000 for 43". It was delivered. It would not boot when plugged in. Hours on phone with Samsung, had to re-box, lug to FedEx store to return. Customer Service didn't care., totally up to me to deal with this piece of crap. DON'T BUY from Samsung online. They really don't care after sale.