• Sams Beauty

Sams Beauty

Overview

Sams Beauty has a rating of 2.1 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sams Beauty most frequently mention customer service, post office, and tracking number problems. Sams Beauty ranks 79th among Beauty Supply sites.

  • Service
    50
  • Value
    45
  • Shipping
    49
  • Returns
    36
  • Quality
    42

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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What reviewers want you to know

Positive highlights

  • I received great customer service and low hold time and refund for item canceled was already in process.

Critical highlights

No critical highlights yet

How would you rate Sams Beauty?
Top Positive Review

“Wonderful Experience”

Sue T.
3/22/23

Products purchased were high quality, low-priced, and arrived in a timely manner. Exceeded my expectations.

Top Critical Review

“The worse customer service ever”

Shay A.
1/19/24

Yasmine was the individual I spoke with and she talked over me the entire time. The warehouse lost my order and wanted to penalize me for them screwing up on their end and not once took accountability, instead Yasmine was rude. She told me that me that situation doesn't matter. She told me that she doesn't have a supervisor, she doesn't have a manager and she is the only person that customers can communicate and work with. Such a nasty individual who lack common sense and doesn't give a damn about customers; the ones who's keeping their business up and running.

Reviews (234)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91)
Thumbnail of user alexmariem
1 review
1 helpful vote
February 14th, 2024

They never refunded my money for an order that I returned nor did they respond to emails regarding my order after initially approving the return. However UPS tracking says they signed and received my return. I am out of $400 and have nothing to show for it. I would strongly advise NOT using their site, unless you have money to burn.

Tip for consumers:
Do not purchase from this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaya53
1 review
2 helpful votes
January 19th, 2024

Yasmine was the individual I spoke with and she talked over me the entire time. The warehouse lost my order and wanted to penalize me for them screwing up on their end and not once took accountability, instead Yasmine was rude. She told me that me that situation doesn't matter. She told me that she doesn't have a supervisor, she doesn't have a manager and she is the only person that customers can communicate and work with. Such a nasty individual who lack common sense and doesn't give a damn about customers; the ones who's keeping their business up and running.

Service
Value
Shipping
Returns
Quality
Thumbnail of user soyl1
1 review
21 helpful votes
November 30th, 2018

I usually use other hair sites bc I get my items within 1-2 days of order since they ship the same day. Decided to use Sam's bc the shipping was cheaper at the moment. $4.99 vs $8.99. Had I know shipping takes about 5 days, I would have just paid the extra $4 on my usual site. Other than that, no complaints.

Sam's Beauty work on your shipping time please! Your competition is beating you there!

Thumbnail of user lindam6141
1 review
0 helpful votes
January 10th, 2024

I recently had to return a wig because the wig was defective there was no way to tighten the wig on my head, I filled out their return request form, the reply I received regarding my return was denied reason give was that I had tried the wig on. I had to try it on with a wig cap. I will never order anything from SamB. Thanks

Products used:
Wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user ceet7
1 review
7 helpful votes
February 23rd, 2022

I followed the rules that Samsbeauty has in place for lost packages to NO AVAIL. They never refunded me or contacted me about my purchase. I had to escalate my dispute via PayPal. So here we are 45+ days later just receiving closure because of PayPal. Buyer coverage. I warn all to beware of purchasing from a company like this. They will keep your money and ignore you because CLEARLY they are not forced to be accountable. Awful company... buy elsewhere.

Tip for consumers:
DO NOT USE.

Products used:
Wigs

Service
Value
Shipping
Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Hi Dear,
I am sorry to hear about your inconvenience and I hope you are able to get you package soon. However, in order for our customer service team to assist you you will first have to contact the shipping provider. We cannot move forward on our end until a lost package case/claim is filled. This allows the shipping provider to investigate the issue and hopefully find your package. Once you have done so you can reach back out to our team so that they can help you in resolving this matter. I hope that you are able to get everything worked out!
Thank you for your feedback.
-Samsbeauty

Thumbnail of user sophiay221
1 review
3 helpful votes
September 14th, 2023
Verified purchase

I visited the Sams Beauty warehouse located in Melrose Park Illinois on Saturday 09/09/2023. I wanted to install some hair extensions and I was encouraged to purchase Human Virgin hair Bundles by Starlet. However when I approached the service desk I was told the Green Pack Bundles was a better grade (13A) so I purchased this instead for $187 dollars. The next day I had the hair professionally installed. Two days later, I noticed major shedding/thinning. I'm a Registered Nurse which requires me to pass medication, serve food to high risk patients and work alongside other healthcare professionals. Throughout my shift I noticed hair everywhere on the unit. At the nurses station, medication room and Patients room. I was so embarrassed. I had to literally tuck the hair under my jacket to prevent hair from flying everywhere. I could not wait to end my shift. The next morning, I shampooed the hair thinking maybe this would help but It didn't. After the hair was completely air dried, it was even more flat and stringy. With no volume whatsoever. I instantly removed the hair to have it returned to the store. I was eventually met with more disappointment after talking to the morning manager. Unfortunately, he could only offer me a 20% discount which amounted to $36 but only if I purchased 3 more bundles of hair. Let me remind you, I had already spent $187 for the hair and $180 to have it installed. And now I needed to spend an additional $150 to replace the bad batch of hair I received. My argument was that I should receive an exchange of equal value but this fell on deaf ears. Why would I exchange hair I paid $187 for a $36 discount towards more hair. I felt the insult. I was furious almost in tears. I'm almost convinced the so called hair I purchased is not even real human virgin hair. If feels more closer to animal hair or fiber hairs than human hair. If you notice in the picture you can see specs of gray/reddish strings mixed with black strings. I spent almost $400 for a specific hair style which failed only due to the low quality hair I purchased at a very high price. As a Black woman this whole experience was an eye opener for me. Stop patronizing and spending my hard earned money with store owners who does not value me or appreciate my business. And focus more on my natural hair. This manager could not relate to me nor did he care how I, the customer was feeling inside. I felt ripped off with a bruised pride. How fair is it that they get to walk away no repercussions for selling bad hair and I have nothing. So ladies please beware.

Thumbnail of user brandie59
2 reviews
8 helpful votes
January 11th, 2023

I use to order from them all the time. Until I got no correspondence about my order after multiple attempts. Then when I get PayPal involved Sam's Beauty got passed off and said I can no longer order from them due to a charge off!? What charge off but that was just an excuse to try to black ball me. I never thought in a million years Sam's Beauty would react like that but they did. And I definitely don't recommend them at all!

Thumbnail of user renael20
1 review
3 helpful votes
November 2nd, 2022
Verified purchase

I had a horrible experience with this company. I ordered a closure with 2 bundles only to receive 3 closures. I returned the incorrect items back to them and had to wait two weeks before they could tell me they didn't have what I ordered in stock. They wouldn't even accommodate my inconvenience due to their mistake. I will not be ordering anything else from them. Ever!

Service
Shipping
Returns
Quality
Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Renae, We understand how frustrating this must have been for you. We value our customers and always want to provide a positive shopping experience. This feedback will be passed on to our management team. As well, we offer many other synthetic wig bands that you may enjoy. You can check out our Website/ YouTube channel for reviews on our wigs.

Thumbnail of user dtdtrahan681
1 review
1 helpful vote
September 11th, 2023

After the post office losing an order i placed with Sams Beauty i disputed the charged and was issued a refund by PayPal. I tried to go back an order another item a month later and received an email saying my account has been banned because i disputed and order and was issued a refund. What was i supposed to do? Just let them keep my money and get no merchandise? I was a customer for years that had plenty successful orders in the past. Not a good way to treat loyal customers! I happily shop with Wigtypes now!

Products used:
None, never received

Value
Shipping
Returns
Quality
Thumbnail of user adhiambog
2 reviews
2 helpful votes
August 28th, 2022
Verified purchase

We paid over $60 in shipping and it has taken more than ten days, and the item is still not delivered. Very disappointed

Tip for consumers:
Just watch out. the site claims to have cheap products but quality is horrible and shipping is a mess

Products used:
Ten days plus shipping and the product has not arrived yet. Shipping cost was ridiculous, $60+

Service
Value
Shipping
Quality
Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Adhiambo, We are sorry to hear about your inconvenience at our store. This feedback will be passed on to our management team.
We appreciate your business and support.

Thumbnail of user esthera164
1 review
0 helpful votes
May 13th, 2022
Verified purchase

I bought two wigs from this company, and it was a total disappointment and complete waste of money. The description and image of the products I ordered project quality, but the actual products were a total disappointment. The wigs I received were poor qualities, not full at all and shred like flake hairs. Don't waste your money with this company.

Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Hi, Esther.
We are sorry to hear about your experience with this product, and we thank you for your feedback.
This information on the product will be passed along to the manufacturer.
Thank you, we really appreciate your business and support.
-Samsbeauty

Thumbnail of user aundreyl1
1 review
2 helpful votes
March 30th, 2022

Order 1,500 worth of stuff they immediately take it out my account. No product 4 days pass by. Then I get a email saying they will refund my money because I didn't send a utility build in to verify my address. Yall got money but want to verify. That's backwards. I will never ever deal with y'all. I will stick to youngs ga. Never seen people that don't want money. And CEO of the company. Your customer service representatives mouth is to smart and not professional. And short with the customer

Tip for consumers:
Don't use

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

We understand how frustrating this must have been for you. We value our customers and always want to provide a positive shopping experience. We appreciate you bringing this to our attention. This feedback will be passed on to our management team. Please be sure to contact the shipping provider to get more details on the status of your package.
-Samsbeauty

Thumbnail of user cheyennea14
1 review
3 helpful votes
September 18th, 2020

I placed an order and about an hour later I decided I wanted to change the color of the product I ordered. I contacted customer service but did not receive a reply until hours later. By that time, they told me that the order had been sent to their warehouse and it was too late to make a change to it. I asked if I could do an exchange once I received the product but was informed that I would have to pay for the shipping again and I could be subject to a restocking fee even if the package was unopened. When I received my order I was not happy about either product. I tried to go to the website to leave a review but every time I tried to submit the review, I received an error message. I hope it's just a glitch on the website and not intentional. Customers should be able to leave reviews for products so that the next person knows all of the pros and cons.

Thumbnail of user s.p6
1 review
0 helpful votes
October 4th, 2023

I ordered some hair in #2 color. They changed my order, sent wrong color. I tried to return and they erased my order history. I'll never order from them again, and advise others not to order from them.

Tip for consumers:
Buy elsewhere

Products used:
Hair products

Service
Value
Shipping
Returns
Quality
Thumbnail of user leannh12
1 review
17 helpful votes
August 7th, 2019

The first time I made a purchase with Sam's beauty it was earlier this year. I didnt have a problem with the ordering process and my wig came in a few days. However, the wig was extremely big and didn't fit my head. But the frontal was really nice and it looked so natural. Now, my second purchase which was 8/2/2019 and currently I'm still waiting on a tracking number. I did call customer service and the representative told me that they were sold out on the hair color I wanted. However, they had it in a different color(which was ok with me). She then apologized and told me that I would receive my tracking number today. 8/7/2019. The website should of displayed that they were out of stock in that particular color, instead of allowing customers to still purchase. I will come back and give an update once I receive my order.

Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Thank you so much for taking the time to leave us a review. We deeply appreciate your feedback. Our system should have double checked the stock of the item before accepting your purchase and we greatly apologize for that. We are currently in the process of implementing a new inventory system so we can prevent this from happening again. Once again, we greatly apologize for the inconvenience this caused.

Thumbnail of user mindyourb
1 review
2 helpful votes
February 24th, 2021

I was scared I got scammed because i thought they gave me a fake tracking number and when I read reviews from another website they all had the same problem that acceptance was pending for awhile but they emailed me back and told me to wait two days and it came in exactly two days and they look great will probably order from them again and shipping took 9 days not the best but still great buys!

Tip for consumers:
don’t be worried if it takes awhile

Products used:
hair

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyl325
1 review
12 helpful votes
March 26th, 2021

I would give 0 stars but can't. They couldn't send my merchandise bc they said my address was wrong when it wasn't and to resend it they wanted another 13 dollars for shipping. I said no I'd just rather have a refund bc its been a month already. Bre on the phone (which obviously isn't her real name) said she couldn't give me my whole refund back. I asked to speak to a supervisor and she said one wasn't available, I asked to have the supervisor reach out to me and noone ever called. They are keeping people's money or sending them bad product. Do Not Buy from them. They will rip you off!

Tip for consumers:
Do Not buy from them. They are a scam. I never received my merchandise and they will not give me a refund.

Products used:
None! They never sent it to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyj186
1 review
6 helpful votes
January 11th, 2021
Verified purchase

I only shop with Sams they're my go to for hair care. But this just took me for a loop. This as is policy. But then you got the 110% guarantee. NOT! So I got this wig for new years. So upset cause it got here just in time but it smelled so bad. OMG like real bad so I washed it as directed thanking ok. So it dries but it doesn't go back to the original look its a hot mess. In not a hair dresser so imagine my frustration. This wig is a hot mess and I have no do for the new year. Then to get rude customer service and a email response of an oh well nature. In just disappointed. I

Tip for consumers:
Buyer beware. BEWARE

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeh1920
1 review
4 helpful votes
February 28th, 2023

Return policy super bad, do not stand behind return policy. I would not purchase from this website. Buyer beware, if it's issues with you wigs. You going be giving the run around, after that take fees for restocking item, that all you doing is placing back on the shelf.

Thumbnail of user mh652
1 review
32 helpful votes
June 19th, 2020

I did not receive the merchandise I ordered. I emailed customer service, no response. The 800 number just made a buzzing sound when I called, now there's a recording that say "the number is out of service". They send out new email almost everyday so DO NOT place an order. I'm going to try and get my money back through my bank, not sure if I can it's been almost 3 months since I placed my order.

Thumbnail of user reneer564
1 review
6 helpful votes
February 2nd, 2023
Verified purchase

I made a purchase on January 19,2023. I never received an order confirmation email nor a tracking number for this purchase. On February 2, I called and spoke to Yasmine. She stated the order was marked delivered on January 24th. I work from home and I am at home all day to receive any package. I reviewed my home cameras and no packaged from UPS was delivered to me or any of my neighbors on January 24th. I relayed that I was never sent an email highlighting my purchase or any shipping information and that I only receive an email from pay pal for the charge for the purchase. I relayed this to the company and was told that it is not their problem by Yasmine.

Tip for consumers:
Do not buy from Sam's Beauty. I now see why they have a 2.2 rating. Buyer Beware. They will take your money and not send your package.

Products used:
None. I never received my products or package.

Service
Shipping
Returns
Thumbnail of user mechellea10
1 review
0 helpful votes
March 7th, 2023

They gave her a title and she ran with it. She's not willing to work with people she has the attitude. Will she don't want the company to make money? I see tons of people that I used to know order from this company and tell me. They'd rather take they money elsewhere just like. I'm gonna do maybe she doesn't understand there have websites all over the place that sells hair. But if you want this company to go down in flames keep the management that you have this is over. A order that would not be shipped back out to me because she felt that it wasn't necessary. This was caused by the company but yet instead she thought she was gonna. Make me pay for it another thought coming refund my money

Service
Value
Shipping
Returns
Thumbnail of user kennedyb13
1 review
10 helpful votes
February 5th, 2021
Verified purchase

Bought over $100 of poor quality wigs that were completely damaged, soaked and some wig packages were opened and tampered with. I immediately contacted their customer service but the phone was disconnected for a few days. When I FINALLY got through, the rude, argumentative representative provided no resolution. I contacted the carrier and opened a case who closed the case in my favor and contacted SamsBeauty to resolve the matter but they declined to respond. Needless to say after 2 MONTHS of back and forth my credit card company credited me the full refund after getting nowhere with Sams, but I will NEVERRRRR do business with them ever again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariew572
1 review
1 helpful vote
October 20th, 2022

Hair pieces were ordered on 10/6/2022. On 10/20/2022 I sent Sams Beauty an email requesting status. I was told to check with USPS; once the product is shipped and it gets loss it is on the customer not the company. The customer must track down the package and if it is deemed to be loss they will refund or give you a credit. Customer beware! Do not purchase ANYTHING from this company.

Products used:
Ordered from another company

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyp51
SamsBeauty C. – Sams Beauty Rep

Marie, We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. I appreciate you making us aware of your negative experience. Thank you, this matter will be brought to our management team in hopes of providing a better experience to our customers.
We appreciate your business and support.

Thumbnail of user juliand46
1 review
23 helpful votes
March 2nd, 2020

So tell me how I'm home all day waiting for this package only for it to say delivered in mailbox go downstairs and there is nothing. This is at 3:09 package says delivered 3:07... message customer service no response yet. So Sam's not sending packages or USPS workers are stealing something is wrong

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SamsBeauty C.
Typically does not respond to reviews

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2.1
234 reviews
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