Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Just received my order from Sammydress and quality is absolute rubbish. I am so disappointed not what you see in the photos. Actually the quality is more than bad. Having ordered two jackets and they both have the quality off fancy dress costumes. Totally devastated as Christmas presents..
HORRIBLE CUSTOMER SERVICE. NO NUMBER TO CALL. I ORDERED SOMETHING MONTHS AGO, THEY TOOK MY PAYMENT AND I HAVE NOT RECEIVED MY ORDER.
Dear Margaret,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
This company was absolutely terrible. Through every process, there was a problem. Ordering: problem. Shipping: problem. Payment: problem. Product: problem. I ordered my product the first week of November and didnt receive it until the second week in December. The money was taken out of my account the day after placing my order which made me very uncomfortable. They should not take the money out until the product is shipped. I sent in multiple tickets stating that how they handle situations is complete $#*! and how they have to get their acts together. The tracking number that was given to me said it was broken so there was no way of tracking where my order was throughout this whole process. And finally when the product got to me it is made COMPLETELY WRONG. I ordered a large sweater which is what i normally wear. The body will not even fit over my head. It looked like a kids small. But the arms are longer than my legs. Whoever is making your products clearly has NO CLUE WHAT IS GOING ON. I would return the product but every tag and every paper is in a different language so I have no way of figuring anything out. I HATE this company and I HATE their products. Never again SammyDress. Never again.
Dear Megan,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
"As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I did finally receive my purse and am happy with it and my necklace but since the dress is a very pale imitation of what I saw online (thin, sheer material that in no way looked that sheer in the picture) I simply wouldn't recommend buying clothing from sammydress.
Dear staci,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
"As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I am not impressed with how long it is taking for my order to be processed and shipped. I paid the additional cost to expedite shipping and have yet to receive my order placed on 11/26/15 it is now 12/07/15. I am afraid now because I feel that I have been ripped off of my hard earned money!
Dear Sharon,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I Ordered my package on 11/30/2015 and was supposed to be shipped to my house within 4-5 business days. The Email I received gave me a receipt number but no shipping Method Nor tracking number! The money was taken out of my account for my order but I have yet to see or hear anything about it. I have tried calling customer service that never gets answered! Most definitely seems like FRAUD! Demanding answers!
Dear Matt,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I'm really disheartened that in order for me to get a response to my query I have to write a review on another website, as opposed to receiving a response through your support service. Please can you update me on the status of my order, it still says processing and it has been more than 3 days since I paid and it should have been shipped by now. These items are time sensitive and I require your urgent assistance. Tapiwa Modise
Dear Tapiwa,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
"As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?"
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Product sizing was accurate, pricing was very good and items arrived in a timely matter
Recently found out for myself new online shop. Very happy with their service and prices. Dellivery is in timely manner and items are in good condition. Cannot ask for more.
Ordered three items in October and here it is December and still no products received!
Dear Melissa,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered items that were for both me and my boyfriend. Some were bought as gift that I assumed he would like and of course stuff for me. Its been three months. I never received my items and I basically spent over $200 with no reply or response fro the company at all about my items! I feel like I got scammed. I've sent over 10 emails have called so many times with no answer. I've done everything I can to get in contact with the company and get my money back because at this point I don't even want the items anymore. This website is ridiculous and they're a complete scam. DO NOT BUY ANYTHING FROM HERE!
Dear Toni,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I have ordered a month back. O progress since then. Nobody cares worst customer service ever. I want my money back and nobody cares. Completely fraud
Dear Bharath,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Sammydress Customer Service
http://www.sammydress.com/
What you see on the site IS NOT what you get, total scam! It's the worst Chinese made crap you will ever see. Do not buy from this company, DO NOT!
Dear William,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Could you please send us your order number so as that we can send you details and solve the issue ASAP? Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I received my order on time. But the 3 tops I ordered were very small in contrary to what they have described onsite... Cant waste my time returning... and Not very good quality for the price I paid..
Dear Venji，
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Finally after posting a dispute with PayPay I received a 50% refund. Customer service does not seem to act in a timely manner, when this order was absolutely wrong. Advised to keep the item, 50% refund. Not worth arguing any more about it
Dear sher，
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number or related ticket number so that we an check it for you?
Please kindly reply to us.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I absolutely love shopping at sammydress! The service is friendly and straight to the point, helping with all of your shopping needs and inquiries. Whether it's a late shipment or merely wanting to know the availability of a product, sammydress is always there to help give their customers the best shopping experience. I have purchased several items from their store and am happy to say I am pleased with each and every one of them. I would definitely recommend this site to others so they can make a quick, cheap purchase with little to no pain in the process.
DON'T BUY THIS GARBAGE!
I am trying to upload the photos but it's very slow. The actual product has NOTHING to do with the photos on their website. It is literally GARBAGE. And when you complain, they tell you to return it - BUT YOU PAY FOR SHIPPING, and wait for them to give you a credit back. Yeah right. No guarantees.
There is one pic that I took next to my small laptop mac air, and the shirt is pretty much the same size. The quality has NOTHING to do with the photo. The labels are sewn to the shirt so you can see it in the back, and there are threads hanging all over.
Dear Ana,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number or related ticket number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 6 items in 15 September.
Lots of follow up emails and unanswered calls
Reported Sammydress to my Bankers. They are now investigating Sammydress for online fraud
Taking money from customers and never sending the right order
Its now November
Reveived the wrong other.
Only two items with bad quality
I was better off buying from a downtown China store
The dress is nothing like want i ordered
The stiching and fabric is low class and poor quality
Beware!
Dear Des,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly get contact us by browsing
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
As for the issue you have raised.
Could you please offer us your order number or related ticket number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I have a party for work coming up, I found the perfect outfit. I ordered it 4 weeks before my party, I was charged, my order arrived and only half the items I purchased were in my order. I have been trying g to reach Someone and the phone line is always busy. I have sent messages and not heard a word, I had to go purchase another outfit for my party. This has cost me a lot of money and I can't get a refund or the items I paid for. Even though they have good prices. Their shipping rate is very high and your taking a big risk with ordering from this company. Unless you like throwing money out the window, I wouldn't buy from sammydress.
Dear Nicole,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
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Dear helen,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/