Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I placed an order without reading reviews first. Now I am wondering if I will ever receive my items. My order was quickly placed into the "shipped" category on 12/03/15 but DSL has not received any items to be shipped, that has been 6 days! I paid for expedited shipping so technically I should have received my order by now. I was hoping that I found a gold mine but think I found a SCAM. I have written them several times, opening tickets but no response. I am so frustrated, I want my items in the next three days or I am calling Pay Pal and demanding a refund! This is fraud/scam and not what is advertised at all! I should have listened to my husband when he said it had to be too good to be true.
I've ordered from Sammydress a few times and haven't been disapointd yet. They're stuff is priced extremely well - the only thing is that you do need to check the measurements before purchasing an item. Shipping takes a while but it's well worth the wait.
They are scams I ordered one item and they sent out tracking number come to find out they haven't even sent from warehouse yet! I have a lawyer that can put a stop to all this! I will take action if my package hasn't left warehouse in a few day! God bless
Dear Lori，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have mentioned.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
After about 4 weeks, I got 1 of 4 items ordered. It's now been six weeks since I ordered the 4 items and the 3 missing ones are nowhere in sight. Of course, my credit card got charged for the full amount the day after I ordered the items. Can't get through to SammyDress by phone. E-mails have gone unanswered. The 1 item I received is pretty but it's not worth the full amount of the order! I will not ever order from this company again.
Dear Chris，
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I orderd on November 29th and my order STILL hasn't shipped and I'm sure that it will be shipped normally even though I paid for expedited shipping. Shipping overseas takes forever so god knows when I will actually receive this order. No one has responded to my complaints and no one is telling me how long it will take. Do NOT buy from here. This is a waste of money and time.
Dear Sharan，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Disgraceful, I ordered a dress in June for a wedding in August and it has taken me until December to receive a refund after fighting long and hard for it. NEVER AGAIN
Dear Lisa，
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
MY DRESS CAME IN LATE TWO WEEKS! AND IT WAS NOT EVEN CLOSE TO THE SAME DRESS THIS PLACE SUCKS. HORRIBLE SERVICE. DONT BUY FROM THIS PLACE!
Dear jenna，
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
As for the issue you have raised.
Could you please offer us your order number so that we an check it for you?
I hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/
I ordered this item on 11/30/15 using expedited shipping. I have not received this item, and I've been unable to track this order past in transit to HNL, which is the Honolulu Airport. I've submitted 3 tickets and have called the shipping company every day since 12/4/15. I have not received an answer regarding where my product is, except that it shipped. I was also told by the shipping company that they do not use expedited shipping. Needless to say, I will NEVER order another product from this company. I will also NEVER recommend to the hundreds of people that I network with. I'm extremely disappointed.
Dear Toni，
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a semi-large list of goods on 11/30 - M************** - The website says I haven't paid (I have immediately). Additionally, their phone number is bogus, their support chat is only for pre-sales and takes 30m to answer, their status for 10 days is processing... and even better... there is no way to cancel the order. You have to submit a ticket to get any reply from them. The reply is a canned message stating that they are busy and will resolve it when they can.
I want my money back... so, I am contacting Bank to charge back, contacting visa for fraud and reporting to BBB.
Dear Joe,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Ordered several items and paid for expedited shipping. Site shows that order was shipped but when dhl was contacted they say that the shipping label was placed but they have never called dhl to come pick up the item. Terrible customer service that never gets back to you on your service requests. Will be contacting bank. To reverse payment if not contacted by sammydress
Dear andrew,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I would not recommend this company to ANYONE! I placed an order in November and have received NOTHING! I'm even considering contacting the better business Bureau about this so called company.
Dear Laura,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I found this site by accident, ordered a few items. Then I read the bad reviews and wondered what I had done, but orders arrived (have done 2 so far) and everything fits perfectly, the site has a wide range of items. I will definitely be ordering from them again.
If I could give this website 0 stars, I would. I ordered 4 items from them and paid $21 of shipping to have them delivered fast; surprisingly they arrived on time, but they did not fit me. The purse I purchased looked nothing like the picture. I emailed them twice asking for a refund and they still have not emailed back. I was not able to get them on the phone. Worst purchase and worst customer service I have experienced shopping online. NEVER AGAIN. DO NOT BUY FROM THEM. The phone number they have on their website related to support center or customer service does not work.
Dear Laura,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
I hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/
I ordered my things on 11/13/15. I have not received it yet. Tried to contact you with no luck. Please respond with some answers. I spent to much money to waste. According to the other reviews you are not a trustworthy company..
Dear Joyce,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I had an issue with them before, but now it's all sorted and their customer service was really well.
I am looking forwards to shopping on Sammydress in the future.
Thank you samnydress
Dear Imran，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
After waiting well over a month for my sweatshirt, I finally received it. It's a men's XXL, but would barely fit a 12-year old boy. Customer service is non-responsive. If I could give SD a -1, I would. Go to Overstock or Amazon... must faster shipping and better customer service. Never again, SammyDress.
Dear Customer,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
They will not take action until you notify Paypal! That's because Paypal freezes their money and thenot they take notice! Sammy dress refuses to contact Paypal, that's how you know it's a Scam. Their customer service response team doesn't even use proper English when they respond to complaints. They sure respond fast to a bad review but can't respond when you contact them about a missing order or order that has not shipped! Horrible people
Dear Joshua，
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I has taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
It has been a week now and my order is still in the "processing" status. I just filed a dispute with my bank to return my money. I honestly feel this business is a scam! Stay away!
Dear Julie，
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I wish I read all the reviews before ordering. Ordered 3 items, only 2 items in the package arrived after 5 weeks of waiting. One item is sooooo small will fit to my 6 year old niece. No tracking. Still waiting for the other one to arrive. This is the first time I gave bad reviews to my online shopping. It's a ripped off I should say.
Dear Emma，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Don't order anything from this site it's a scam you will never get your money back! I wish I saw these records before I placed my order as I see that this company has ripped off a few people now u just pissed off the wrong costomer. I want refund not necklace and if I don't get a response from customer service I will report Sammy dress to the better business bureau and make my complaint to your head office. Now I have no out fit for christmas you are a bunch of Grinches
I will report you!
Dear Lisa，
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Desiree,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/