Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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15 days since my order and its still processing. Ive bought items from china and processed and shipped within 10 days. Giving them till monday and then contacting paypal to get my $260 back. Complaning to them doesnt even warrant a reply. Worse customer service ever. Will stick with Alibaba recommended suppliers
Nearly two weeks on, and after several unanswered complaint e-mails, I have less than a third of my order. I have had no communication as to whether the rest is on its way. My order totaled a thousand dollars and it will now arrive too late to be of use as the Christmas gifts I intended. Also, product has arrived incomplete and useless for the intended purpose, for example, a bike light which was meant to include a battery pack. Without the pack, there is no way to use the light.
I ordered 2 shirts in October. They divided my order into two shipments. First shipment received 2 months later the second shipment never received. When contacted they pretty much said too bad. But I guess I showing complain because they refunded me $2.99. WTF. What a joke. Don't order from this rip off company. I would have given them 0 stars for eating but it wasn't an option.
Dear Eddie，
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a jacket a month ago and it is still in the processing status. I have tried to contact customer service with no luck. Lesson learned, never order from a company that takes your money before shipping your order. Every other company I have ordered from does not process payment until the order has gone out. They had no problem taking my money, but it's too much to ask for them to send my order! Stay away from sammy dress
Dear Angela，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I' place a order and im still waiting for it plus i cannot get in touch with anybody in the company
I ordered from these people. I didn't check reviews b 4 i ordered--i should have.the order was late, the clothes were small. They were cheap, more than half the stuff was on back order, and i didn't receive 90% of my stuff. Customer service sucks. I worked for months trying to get my $back. I finally had to got thru my bank and dispute it to get my $ back.DON'T DO IT. NEVER AGAIN, PEOPLE! NOW I KNOW TO CHECK REVIEWS BEFORE I ORDER! Good luck out there...
Dear anita，
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Hi Sammy dress...
You have lost a very good customers :( :(
We were thinking to spend a fortune with u as we are 4 families here in uk and we wanted to buy many items from you. Our basket was just over 2000 in pound and we didn't finish to buy as we also have a little shop in a small area in Liverpool. Before I went further with the order I read reviews of you... Well can u tell me if you are genuine? The first 4 reviews are nice. How about the hundreds and hundreds reviews that are coming after those superb 4 customer reviews? Wrong item. Wrong sizes. Order never shipped. Customer service never answer etc.
Also your answer on each customers look like a copy and paste. Well to me it's sound as a company that money come first and nothing after... I'm so pleased and lucky to have read your HORRIBLE REVIEWS.
Sorry for you
Simple as... U lost customers because your reputation is not satisfactory.
With pleasure.
Good bye
Dear Tommy,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
! BEWARE! BIG SCAM!
It doesn't allow you to give negative 5 stars so they get 1 for lack of choices.
Placed my order M************** on August 18 and today December 10 I am still waiting for half of my order. I opened a Support Ticket on September and it is just a joke; never answered with a solution or try to resolve the issue. According to them the one to blame is the post office. This company is just a big scam and should be banned from selling in the internet. I want my money back however nobody answered to my request.
I will never shop at SammyDress again.
Dear Alfredo，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
We have taken care of your complaint and offered a resolution via the ticket center.
Please kindly reply to us.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Do not trust companies like Sammydress. They all attract customers offering cheap clothes, collect money and don't send the orders
Dear Larisa，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I paid for standard shipping on a dress and belt on the 28 of November 2015 standard shipping means 3to7 business days. Still waiting for my belt never shopping at this store again. False advertising is what this company does. Never again
Dear Adrienne，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Dont buy anything on this site you will lose your money, i bought some items and they were horrible! Very cheap material, i didnt got 2 item neither my money back! I called many times an email them to make a complain and they never answered!
Dear Monica，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 15 articles, payed with visa at advance, they said everything was shipped. The package only included only 7 items. So I paid way too much (also shipping costs) I contacted customer service, filled in a complain, they promiss answer withing 24 hours, it has been already 3 days ago... no answer yet. I've choosen delivery within 5-7 days an paid extra for it, items only arrived after 3 weeks, and then still only half of it. Nobody take the effort to tell me what happened with the rest of the items. DHL is saying there is no other package on his way. At their website when I log in, they say everything has been shipped at the same time... I'm getting worried here! I think I've lost over the 100 euros!
Dear Cindy，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered items over 2 weeks ago, and paid for expedited shipping, and have received nothing. The website says my items have shipped and I received a tracking number, yet when I spoke to DHL on the phone they say the package has not been shipped and only a tracking label has been made. Here is my order number M**************
I also filed a ticket 4 days ago and have not heard anything, and have tried to call the phone number which is not a real number. Here is my ticket number T*******395.
What is the status of my order? It says shipped but that is clearly untrue.
Dear Han，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 items still processing? I asked for a refund I want a refund and I have told them this. What am I getting, the run around. No one should order anything from this site. They are a FRAUD!
Dear Ken，
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Luckily it was only $34 I asked for a refund and waiting on their response I wish I would have read the reviews I will file a dispute with PayPal hopefully I'll get my money back.
Dear Nusi，
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I am still waiting for my order. It says on their website 7-15 business days and it is already pass the days posted in their website. I heard a lot of negative comments about this website but I just ignore and ordered some items. Now I am giving this company more than enough time and have my ordered delivered to me before Christmas. If my order will not be here it only means that they are MISLEADING the consumer and that is AGAINST THE LAW. MISLEADING and MISREPRESENTATION is totally against the law. I will surely lead the lawsuit against this company if they will not abide with what they posted in their website. This is not a treat, this is a PROMISE.
Dear Margarita，
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I paid for 3 days delivery and it's been 2 moths still not here... but the dresses I ordered showed up in time but zipper was ripped and the other dress was falling apart. I wasn't able to wear either of them for the wedding. Never buying from them again.
Dear Madea,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I wish I could give 0 rating. Note that you can't view the comments on favebook. They won't refund my money and I've been waiting over a month for my order.
Dear Naiara,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I submitted a question regarding my order #M************** I have not received a prompt response yet. I've since read the reviews and it appears that you have a problem with your customer service.
Dear Timothy，
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
"On 11/23/15 I ordered 20 items (Christmas presents) for a grand total of 213.00. As of today, 12/10/15, I did receive 3 items totaling 23.00. Now it is stating on my account that all items have shipped so I can't check the status of the remaining 17 items that definitely have not shipped. I only read good reviews on their site, so I thought that it was safe to order, but on their review page they tell you not to say "mean things" about them, that tells me they don't publish the mean ones! Anyway, I have emailed them 3 times with no response. It is difficult for me to remember to call them at night when they are open... so I have opened a Paypal dispute, thank god I paid with PayPal! The problem still remains with undelivered Christmas presents for my Grandchildren. I am on a fixed income and don't have anymore $$$ to spend. My poor babies won't get the really cool stuff I found for them... very disappointing. My hope is that they see this review and get the rest of my gifts shipped out in time to make it here" NEVER AGAIN... Hope PayPal gets my money back!
Dear Customer,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Michael，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/