Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I order three items, paid for expedited shipping, and it been two months, still nothing. This is an scam, if I don't either get my money back or my items, I will pursue with legal action. I work hard for money, not to be ripped off!
I have ordered many things from SammyDress, and am usually satisfied with what comes. The items are sometimes photographed extremely well, so when they come they are a little bit of a disappointment. Shipping is almost always longer than you expect. Still, the items for sale are very low prices, especially the jewelry! I love shopping here for the jewelry. There are a lot of hidden gems.
I've purchased a few items with Sammy Dress & haven't had any issues with quality or shipping time.
The range of items is great and the prices are even better. I love their headbands and hair ties. They're super cute and cheaper than I could buy in a store.
I really like that they leave negative and positive reviews of items on their site.
I am a lover of beautiful clothing and the prices for clothes these days are outrageous EXCEPT at Sammy Dress that is! I love the quality of the clothing, the material is top of the line and everything is just beautiful!
I have had a wonderful experience with them, the prices are wonderful. I have seen a couple reviews about clothing quality issues BUT i really dont know what these people are talking about, also the way I look at it is for the prices if you were to only get a couple months out of each item you got your moneys worth, but that isnt the case.
I recommend going with Expedited shipping as it is cheaper and quicker than standard shipping.
Customer service is great and so far I havent had any issues with anything:)
I know there is no such thing as a perfect company so I do expect there to be setbacks occasionally but I think overall for me this was a wonderful shopping experience and my daughter and I have decided to do shopping sprees on SammyDress several times a year! Finally nice clothes we CAN afford!
Nickname: Margo
Order # M**************
12/9/2015
Hello.
I have ordered several items from Sammy Dress, probably upwards of 20, and have been very satisfied. There were one or two issues, but Sammy Dress took care of these nicely with the use of their on-line "ticket" method.
Make sure you check the size chart, and you will be good to go!
The merchandise is quality and diverse with something for everyone.
I am very happy I checked out this website and hope you will also.
Christine
I ordered items in July 2015 and still have not received my order. Found out part of it wasn't shipped and the other part was sent back to them by DHL. Requested a refund numerous times and they keep giving the run around. Regret not reading the reviews beforehand.
Dear Renee，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
It will be the worst experience of ur life they r writing these good comments about themselves and paying models to take pictures this website needs to be taken down and needs to refund all money
Dear cartina，
We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I have been tracking my order & the status says delivered but there are no god here. Have been trying to get a response (through report tickets) with no response. The delivery company they have on there tracking does not exist! Have people been successful in getting a refund or do I simple go straight to my credit card & seek fraudulent activities & get them to draw money back (cost be approx £80 all for Xmas gifts).
Dear Rebecca,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
This must be a scam. Hoodie took over a month go arrive, really awful quality, zip does not work, very cheap plastic poppers/buttons - I don't want to be seen in it! I tried to get a refund but the order number on the packaging was not recognised by their website, no other way of contacting them, so I've put the item in the bin. Complete waste of money, time and my energy. Plus I don't have the Hoodie I was expecting.
Dear Jennie,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered goods 28 days ago cannot get hold of anybody support service do not reply back good being shipped by China post tracking the order they reply in chinese? They take your money and give no service I received my order number and tracking number but no goods... this is the poorest service I have ever dealt with their webb page so impressive they are liars and fraud people out of their money... I hope sammy dresses can give me an answer WHERE IS MY ITEMS I PAID FOR?
Dear Roleen,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Just to update they have refunded about 80% of the money I paid. Took a long time to get it and I am still a little out of pocket but fairs fair I thought this was a lost cause.
Dear Laurence,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a sweater coat on 10/22/15. Today is 12/12/15 and I have not received anything to date. I put in a support ticket on their website which is a joke, they will not get back to you in one business day. 2 weeks later I get a response saying it will be shipped out on 11/30 and will get an email about the shipping information. NOTHING TO DATE. They do not refund your money, only store credit, what a joke, I cant even get what I initially ordered! Luckily I purchased it through paypal and they will get my money back. DONT WASTE YOUR TIME ON THIS WEBSITE!
Dear Customer,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Its now 22 feb 2017, and still not recived my item I ordered almost 2 (9/9/15) years ago. Total rip, no goods, no refund, no help "chatting" to their so called customer service because no one is ever there!
Dear lynda,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
The items were as advertised such as colour, fit and material. The price for the items are reasonable. The customer service response within the 24 hour. My only concern is the delivery time wish sammydress could that right. Order #M**************
So I'm a big girl and I was so happy when I found this website who featured plus size jackets. I ordered a size 3xl because their size chart on their website stated my dimensions matched that size. Anyways star waiting 4 weeks for my jacket to arrive (I was so flipping excited needless to say) I pulled it out of the package and instantly tried it on. To my surprise the jacket wouldn't even go up my arms! There was no size tags or anything on the jacket but my mother tried it on who is a size medium/large and it got her perfectly. I am so angry that they sent me this jacket that is NOT a size 3xl. I put in a ticket like the website says and I was expecting to be contacted within a day or so. It has now been 2 weeks and I can't get a hold of anyone via phone or email. I am so angry I wated over $50 on this product.
Dear Juliette,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I have never been treated this badly by a company ever. I bought 2 shirts through this company, that never arrived (after 2 months), when I asked for a refund I was met with a wall. I am actually shocked, correnspondance went back and forth for weeks, ill put the highlights concerning my dispute here.
1: Denied my claim as it was out of date (it wasnt)
2: Sends me a tracking number that was didnt exist
3: Starts haggling towards store credit
4: Blames Shipping Partner
5: Blames Insurance Company
6: Agree to a refund but only if I close my case with paypal first.
In short do NOT! Buy anything from this site without paypal in your back, and dont trust the costumer service personell at all. Only reason I got a refund was because of paypal.
They might deliver the goods that you order, but if they dont you are in alot of trouble. Pay with paypal, cross your fingers.
Rating
1/5
Stay away!
Dear Tron,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Saw on Facebook, placed an order, was given false tracking number and info. Never received my order! No way to contact by phone and no one responds to email method! Don't do it! Should get zero stars! Reporting this company!
Dear Kelly,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
For the issue you have mentioned.
Please kindly get contact us by browsing
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I got a very bad experience with this seller from customer service down to their promises, i even think they just want to calm you down by telling your getting your order on time but its not going to happen at all, they already knew it. Pls if you don want to get scam stay away from this company.
Dear danny,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on Nov 13th and I have yet to receive it. Their customer service line is ALWAYS busy and the chat says that "all agents are busy". No one has answered to the inquiry I submitted on their website either! Might as well be a scam... I guess I lost my money just like everyone else!
Dear Sasha,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the issue you have mentioned.
Please kindly get contact us by browsing
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I placed my order on 12-4-2015. The order #M**************. I paid extra for expidited delivery and there is no tracking number yet. Please let me know when I'm going to get my order!
Dear Gene，
Thank you for your important feedback and for letting us about your experience with us.
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue, we have already sent you an email for details, please kindly check and reply in time so that we can settle the issue ASAP.
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Lynette，
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/