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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I was visting another website for a outfit i was interested in buying but the payment method was very difficult and shipping cost was way to much.so i googled the name of the outfit and sammydress.com was a result. I not only order the outfit i wanted and favorited a lot of other items i wanted for later. The processing and shipping was fast. The payment method was simple though paypal. I also contacted customer services and my issue was resolved in a few hours. I like the s points and how you can use them on your orders and payments. Yes this website is now my favorite site and i will gladly recommend this site to my family and friends. I will also post my experiences and pictures of my items from the site on my facebook so my online friends can enjoy the items, and prices.
I love this website.
Payed for standard shipping (3-7 days) but was mailed at flat rate shipping speed (7-18 days). The second part of my order says it was delivered to mailbox but wasn't. The pair of boots I did receive look nothing like the photograph. The stitching is so terrible it looks like they're falling apart and don't match. I didn't pay for insurance on the order because shipping was outrageous so I have no idea if I will get replacement boots, a refund or nothing at all. Currently contacting Sammydress and USPS. Very disappointed with this site.
The sizes are not right, I. Didn't get all my order the material they use to make this crap is so cheap and thin, a 3x is a normal medium this site it's awful.
Dear Chris,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I had a stellar experience ordering from Sammydress and it's now my new favourite online clothing site! I was honestly skeptical because of the prices, but it's a legit business. I ordered 6 things and was extremely happy with 4 of them. They were just like the pictures, perfect sizing, and the quality was good considering the low prices. You get what you pay for. I let customer service know I wasn't satisfied with the other 2 and they gave me store credit to make up for it. Great customer service! Shipping was unexpectedly fast. I received my order in 2-3 weeks. I'd highly recommend this site for fast fashion!
This is a bunch of bull mess why taking people money and not sending the item.? Were is my order Ls*******c what in the world kind of company is this very very bad company to deal with run from this company!¡!
Dear Jean,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I purchased two items on 12/4/15 I paid for expedited shipping! They are still processing and I can not get ahold of anyone in the company! Never again! I also filed a complaint with the better business bureau.
Dear Carmen,
Thank you, we always welcome feedback from our valued customers.
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I booked a cruise for this upcoming February and wanted to order a few cheap dresses I could wear on my trip. I placed an order for two dresses on Sammy Dress back in October. We are now in December and one of the dresses has yet to arrive and all my tickets inquiring about the dress's whereabouts are being ignored. Luckily there are still 2 months until my trip so the dress still has some time to arrive, but i'm not holding my breath!
Dear Sarah,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Great experience shopping with Sammy Dress. Customer service was very helpful with my questions and was quick to ship my order made it with plenty of time to spare before the Christmas party I am attending. Good quality for decent prices. Thanks Sammydress you guys are awesome.
Do not by from sammydress they are horrible! I bought my self a pair of legging ( I am a size 12) and I had to give the leggings to a friend for her 5 year old daughter they came up to my knees,, not good quality at all I will never but front them again
Dear Lisa,
Thank you your feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
I bought a jacket more than a month ago and the status of my order still says processing! Too bad they felt it was processed enough to take my money!
A little rediculous
Dear Shelby,
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
I order fashion jewelry october 4th its december now i still dont receive my orders sucks
Dear Sophie,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a geometric print cardigan on 8 November and I received it in 30 days. It is a lovely pattern, nice loose fit. I am very happy with it.
I paid extra to have quick shipping in 3 to 7 business days it's now the 10th day still no order just received an email that only part of my order has shipped I can't get a live person on the phone no one returns emails I will never ever buy from this website again
Dear Laurie,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I have recently come across online Ads for Sammy dress on Yahoomail and Cricinfo. After disregarding and closing these ads so many times I finally decided to check out this website one day.
Once I started to browse the site the first thing that came to my mind was - there is so much variety of stuff for such a reasonable price. I was very tempted to test try one product as its my first time buying something online from a new website I don't know much about.
I decided to buy a watch as I needed a sports watch. So, I registered myself and placed the order for one I really liked. - S-SHOCK black water resistant sports watch with Led light. It only costed me USD 7.29 and after taking the discount for first time user sign up I got it for a mere USD 5.11. How cheap is that!
I didn't take any courier tracking facility and used the standard courier to check how it goes. I got the watch delivered within 3 weeks as promised and it was exactly what it was shown and described as. Happy customer yay!
Later I bought a ring and got that as well with out any issues. I am very satisfied with this website and will continue to buy products every now and then.
I have already recommended it to my friends :)
Absolutely the worst online store I've ever used. Will never go back
Dear Jeffrey,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Warning to all this is the worst clothing site ever these people are thieves! Clothing came separate from each other A size XL is actually a small! Paid $20 for shipping assuming it would be worth the product ITS NOT! Any good review that you might read is more than likely the company lying to you! DO NOT ORDER FROM THIS COMPANY! Unless you like getting ripped the F off!
Dear Maddy,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Rosegal, Wish, Sammy Dress... these companies are one in the same, some kind of overseas scam where they draw your attention with low prices and nice pictures. The truth is the prices are low because you're paying for poorly made replicas of the real deal. I made a few purchases early on believing that the images I was viewing were the products I was getting, better off going to a gently used store you'll get more for your buck with better customer service. Read the reviews do not waste your time or efforts to be disappointed with a long wait for cheap goods
Dear Ayan,
Thank you for taking your time to write your review.
Thank you for taking your time to write your review.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 items and I love the items they are true to the size chart so make sure you order the right size. I had some questions and they answer it quickly and really help me understand. I will be ordering more from them soon.
I saw an advertisement on Facebook and had to have the Xmas sweaters it was showing! Not until after I purchased (I mean, only $6 each!) did I start to read the reviews. I was super worried. I didn't realize the company was based in China. It took a month since purchase to receive my items, but I did get everything I ordered. The quality was what I expected for how cheap they were and from reviews, but not unwearable. The size I got was a medium and I usually wear small or mediums. It fit, but not long and slouchy like the photo. I would go 2 sizes bigger if you want more of the fit from the photo. I'm not sure if what ordered is exactly as the photos because they're no longer available and I can't compare. The wording is correct though. Just be aware that you're buying a cheap knockoff of the photo you're seeing and it WILL NOT be the same quality or fit in the photo. It may not even look exactly like the photo. Order early because it may take you a long time to get your package from overseas. Also don't bother paying extra for a tracking number. It doesn't work. I also recommend using PayPal just in case you have a problem. You get what you pay for my friends. I won't order from them again simply because I don't like their premise. I'd rather support the original creators of the clothing. You can get similar prices and better quality at Ross.
It doesn't tell you where your clothes are shipping from, takes forever to ship out, I'm still waiting for my order that I placed early November. I wanted to cancel my order, which you can do yes, but you get a store credit. Then when they finally ship your order they give you a tracking number toobbas the links they offer to track it doesn't work. Unlike other webstores like etsy, who track it for you on their website. I won't be giving them my business again.
Dear Leandra,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear Beth,
Thank you your feedback.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/